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I have forgotten my password.

My computer recently crashed, and I've only been able to partly restore it. One of the casualties seems to be access to Thunderbird (although I've just accessed this hel… (read more)

My computer recently crashed, and I've only been able to partly restore it. One of the casualties seems to be access to Thunderbird (although I've just accessed this help page with the password that doesn't work with the App).

Open 1 140

cannot connect to btinternet.com server for Thunderbird email

'Login to server mail.btinternet.com with username cmby2@btinternet.com failed.' This dialog box appears when Thunderbird is opened, we cannot remember our password as it… (read more)

'Login to server mail.btinternet.com with username cmby2@btinternet.com failed.' This dialog box appears when Thunderbird is opened, we cannot remember our password as it has not been required before, can you help with this please? P We are tech dummies...

Archived 1 60

Trying to access Thunderbird on old computer after failure of newer PC but passwords stored on newer computer are inaccessible

I replaced this PC with a Dell able to use Win 11 (although subsequently learned it was a forced installation). The newer PC has now failed and I am tryhing to use the o… (read more)

I replaced this PC with a Dell able to use Win 11 (although subsequently learned it was a forced installation). The newer PC has now failed and I am tryhing to use the older Win 10 model to get back into communication. Automatically generated passwords, often having been changed, were stored on the newer PC. Now I cannot access them to log in to Thunderbird. Important passwords stored on this PC may not reflect te true picture. I am also not the most tech savvy user! Email responses will probably not get through.

Archived 5 140

I accidently deleted primary password, have no where to find it, how can i change it ?

i was trying to change my password to correspond with my other server so i thought changing my password was just to do that but i removed even the primary one that was ma… (read more)

i was trying to change my password to correspond with my other server so i thought changing my password was just to do that but i removed even the primary one that was made 15 years ago and do not have it written down . so now i cannot open up my thunderbird emails or send anything because i do not know the primary password and you guys do not show anywhere i can change that without knowing my primary. which is a joke.

Archived 1 279