Firefox Community Forum

For some reason I’m not receiving the email with my login code it was sent to rdudley40@outlook.com I’m just not getting and i need to log back into Firefox for some reason again after Mozilla told me this was fixed

I have a firefox account and I sync it to at least two devices. Now I need to change some settings. When I select the change, a prompt appears, asking for a confirmation code as expected. But I never receive a code on my e-mail. I tied many times, over the last days. I checked spam repeatedly. I added accounts@firefox.com to my contacts. What could be the problem? What can I try?

I have a Firefox Account associated with [your Yahoo address]. I last successfully received Firefox verification emails in March 2026. Since then I receive no verification emails and no password reset emails. Other email from other senders arrives normally. The account sign-in page displays the correct email address. Is my account locked or flagged?

Hello, I have a protonmail account connected to my firefox account. The protonmail account was inactive for a while. Now I am trying to connect a new device to my firefox, but the E-Mails never reach me. I have added accounts@firefox.com as a contact and whitelisted it from being seen as spam. Is there any way to solve this without making a new account?

Since updating to 151.0.1 0 on MAC OS Tahoe 26.5 , every 6 digit TOTP entered posts error - "Use another authentication method"

I use same authenticator app on Safari - no issues.

I was logged out on my iphone's mozilla vpn, and when I tried to log back in, it requests a confirmation code that it never sends out. I tried to log in to my firefox account on my desktop as well, and it behaves the same. I never receive an email with a confirmation code.

Dear Support,

When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails.

I tried multiple way but still nothing received.

Hi

I understand that security is important, but it it is MY account, MY data, MY responsibility.

When you install FireFox on a new device, then you cannot sign in to your account without entering a confirmation code - that is 'crazy'!!

Why is it crazy, well, first of all FireFox / Mozilla know that it's a new device, so how do they suggest that I get to my email on a new device ??

It's the same as asking for a security code when you setup your email - How do you see that I can get my code when setting up the mail app ??

Imagine - god forbid - that you were to loose your phone and computer, you then got a brand new computer - even with a recovery email address, you can still not log in because the recovery email address also requires a confirmation code on a new device!

On my Mozilla account I have turned of 2FA, so why do I need a confirmation code ?

As mentioned, I understand that security is important, so please do not use that argument.

My Mozilla account has been disconnected. When I try to sign in, I enter my email and password, and am then prompted to enter a confirmation code that reportedly was emailed to me. The problem is that no such email arrives. Without that access code, I cannot log in, and syncing does not work. This is not a problem with my spam filter, because that filter is turned off, and I have no difficulty with receiving emails from other senders. How can I either get that access code sent to me, or get logged in without it?

A mouseover dialog box recently began to appear over formfields in Mozilla. I don't know 'which browser process 'it's coming from. Possibilities include Firefox for Tahoe, Apple Messages, and the Lastpass extension for Firefox. Maybe even Tahoe itself, who knows.

I don't think it's Lastpass because it covers the Lastpass fill prompt ON EVERY FIELD on the browser page.

Note to developers: Dialog boxes always need to show a source LOL.

(Yep, shared the TFA code! )