Firefox Community Forum

1. 1. 1. 🔷 **Issue Summary:**

While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites).

System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage.

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1. 1. 1. 🔷 **Log Snippet:**

```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ```

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1. 1. 1. 🔷 **System Information:**

• **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu)
• **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version*
• **CPU:** AMD Ryzen 7 5700U with Radeon Graphics
• **GPU:** AMD ATI 03:00.0 Lucienne (integrated)
• **Firefox Version:** (e.g., 126.0) ← *replace with actual version*

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1. 1. 1. 🔷 **Steps to Reproduce:**

1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`.

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1. 1. 1. 🔷 **Expected Behavior:**

System should remain stable during normal browser usage, especially with an officially supported AMD APU.

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1. 1. 1. 🔷 **Actual Behavior:**

GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.

I'm attempting to sync my account between a Windows host and a Linux host. Logging into my account on Linux brings up a "Authorize this sign-in" window that demands entry of a 7-char "Authorization Code" (not the same as a six-digit authentication code) which is emailed to me. After entering the authorization code, a window appears stating "Bad request - Something went wrong. Please close this tab and try again." This happens consistently, and only on the Linux host. Firefox 134.0.2 mint-001 1.0. Linux Mint 22.1. Any ideas about what went wrong?

Running Linux Mint 22 and FF 138.0.3. Normal practice is to leave 2 or 3 FF windows open on shutdown so the same windows and tabs will re-open on future boot-ups when opening FF. In the last several versions of FF as well as of the OS, those tabs appear on boot but display random text within a random tab for a given window. Also, the highlighted icon in the tray does not match the window that has opened. If I click and re-click the tray icons, they eventually display as expected.

Running Linux Mint 22 on Dell desktop. On bootup, no bookmarks and message with link to restore them. Restarting computer sometimes works after multiple tries but often does not, currently on FF 138.0.3 but this problem has come up on several previous versions of Mint as well as FF. Now more frequent. No security or other software apps have been added or changed.

The last time I got the bookmarks to show I used the FF Save Bookmarks function to save them to a stick. That file shows on the stick as a .json file. Mozilla's choice, not mine. Manage Bookmarks in the hamburger menu generates a pop-up "Library" that will not access the .json file.

Running Linux-Mint on my laptop. Trying to run an epson ET-2400 ink jet Printer. Need Driver for printer. I have seen some information about software that needs to be added to "talk" to the printer but I cannot find it now. Please someone help.

Installed Firefox 138.0+Linuxmint1+Virginia as an update on my Linux mint computers, and now the bookmark toolbar is gone. I have right clicked the menu bar and set Bookmark toolbar to "always show", but it does not show. I have gone into settings as well. What did version 138.0 do with my bookmark toolbar?

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuck at "Syncing..." despite waiting several hours. Quitting Firefox results in a crash window popping up.

There are no files in the weave/logs directory. The weave/failed directory has multiple json files; most almost completely empty. addons.json has an ID, but that's pretty much it.

Deleting the .mozilla directory and starting over yielded no change in behavior.

Any help would be appreciated. Thank you.

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

I use tiling for my windows. After minimizing and then restoring the windows, the tab bar is no longer displayed. If I don't tile the windows, this error doesn't occur. I'm using the latest version of Mint Cinnamon. This error also occurred in debug mode.

$ wmctrl -m Name: Mutter (Muffin) Class: N/A PID: N/A Window manager's "showing the desktop" mode: OFF

Is this a bug or config problem?

Occasionally, FF (Linux desktop) starts using a lot of memory. I kill tabs (sometimes it is OK to kill YouTube or X, sometimes not)

Eventually it starts impacting the system using so much memory. I terminate the FF instance. Often. More often than not. There is a separate task still running and I get the "Firefox is still running" when I try to restart. I then kill the remaining FF task via the OS or the process monitor. Then FF restarts.

Is this an issue with addons (I am running very few - uBlock Orign, and Privacy Badger and Cookie AutoDelete. Are the only ones active most of the time) Or is it an actual bug with garbage collection, and tasks getting away? Or is it an OS issue?

I was trying to go to ssa.gov, today, and hit the button to login. When I did that, I got a 400 page saying: Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

I have done this before, and it worked. To test if it was a problem with the web page or the browser, I did it from another browser (Brave), and it loaded fine. Is Firefox sending a bad request? Is this something you can fix.

I am using Mozilla Firefox for Linux Mint 137.0.1 (64 bit).

Dear Mozilla Team, I installed my Fieefox on Linux Mont on an old Laptop I use as my daily machine. Firefox however after login does not sync to my previous installs. I have installed and removed firefox on my mobile (iphone), with no change. Also re-installing and singning out, signing back in did not help. What can I do to get all my bookmarks and PWs back?

I updated firefox just yesterday or earlier today idk and the right click menu is so long with multiples of the same and they DO NoThInG! Linux Mint 22 Cin. 6.8.0-55 Generic Kernel

I'm using Linux Mint cinnamon 22 and have the latest version of Firefox installed or updated from the app updates. Firefox was already installed and is my preferred browser. But i have the problem when i go to the settings page i see a message on top (picture attached with this post) that says "Your browser is manged by your organization".

Which is simply not true. This is my personal laptop and it belongs to me. I see an answer from Linux mint devs that they will take it up with Mozilla. But that was three years ago. Can this message be ignored or is it still the case? For peace of mind, how do i verify that something is not managing my device?

older post on this topic : https://support.mozilla.org/bm/questions/1366242 Operating system: Linux Mint 22.1 Cinnamon System: HP Envy 15t k100 personal laptop

Hi, I've been a use of FF since it was Netscape (yes I'm old). And its always been my favorite above all. However, with the recent update (ver 136, either installed from a .tar downloaded or an app via apt install) it starts fine but no matter what URL I try to access the busy indicator spins but nothing ever happens. I've tried disabling all my extensions to no avail. I'm also searched for others experiencing this issue. All my other browsers seem to work well on all the same sites.

I'm kind of at a loss so if anyone has any suggestions/ideas please share?

Thanks BobMCT

The visual and audio notifications for incoming emails being posted to the inbox of gmail under Mozillia Firefox do not function correctly when ran on a Linux Mint operating system computer.

I can get the visual notifications to work as long as the Firefox is open but once that session is closed the visual notifications are no longer issued, i.e. the setting to issue those notifications are not being saved upon closing of the browser.

I can get the audio notifications to work on a sporadic basis. I go into the settings on gmail and choose one of the audio sound notification choices and it works a few times when income emails are received into the inbox, but then just stops even if the current firefox/gmail session is still open.

My theory is that those firefox/gmail settings are not getting preserved/saved in proper manner to be available for subsequent sessions of firefox/gmail because firefox/gmail does not understand the FILE STRUCTURES of Linux Mint Mate so that those settings can be properly preserved for use by subsequent sessions of firefox/gmail.

Please consider fixing this.

Thanks.

Hello,

Moving from an older Ubuntu 18.04 machine where Firefox is limited to version 113 to a newer machine running Mint 22 where the current version is 134.

I know how to transfer the profiles but I could not find any information on compatibility.

Would I need to install other versions before 134 to handle any changes?

Thank you

When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no access to mouse or keyboard and my entire OS become unresponsive. Besides the hangup, my firefox tabs randomly crash as well with the following bug tag: https://crash-stats.mozilla.org/report/index/3020d645-af46-4821-bbfc-e4d680250213. I don't know if the two are related, but both eventually lead my my OS freezing with only hard power down. Every time I try to use autofill, it freezes my OS. I can keep replicating the issue.

Specs:

Linux Mint 21.3 x86_64

Kernal 6.12.13-x64v3-xanmod1

Cinnamon 6.0.4

CPU: AMD Ryzen 5 3600X

GPU: AMD ATI Radeon RX 5600

RAM: TridentZ Neo 64GB