Firefox Community Forum

I've been using Mozilla Firefox browser for the better part of the last two decades, having always found it to be the most functional and useful over all competitors, who generally seem more interested in raising revenue or spewing puerile and slanted politics. I've been accustomed to the occasional "crashes" and always provided input when they occurred, convinced that the interruptions would be brief and with any issues resolved. Today was different.

Lately, my processor was experiencing some "aging" issues: slowdowns, freezing forcing me to re-start, and random re-starts on its own. Over the weekend I conducted a comprehensive series of diagnostic tests of all features of the operating system. To my relief, the system went back to normal and efficient, including the browser -- for about 2 days.

Early today the browser became slow, eventually inactive, and ultimately crashing 7 times. But all these time were different: my input into the "crash warning box" was not permitted and closing the box only resulted with the next crash. All crashes had the same reason posted on their reports: "Crash Reason EXCEPTION_ACCESS_VIOLATION."

When the crashes finally ended, my browser looked totally unlike it did before:

(1) ALL of the shortcuts I entered on the home page and relied upon for years VANISHED. (2) ALL of the browser windows and the open tabs I was working through at the time EVAPORATED. (3) ALL extensions I saved and used routinely GONE.

By the end of the day, one spent trying to resurrect "my" Mozilla browser with minimal damage, something else disconcerting occurred: the processor's operating system randomly shut and re-started. I don't want to point fingers just yet and allege this was connected with my browser failing, but the coincidence is troubling, one I would recommend looking into. My assistance is, of course, automatic.

--Thanks, Steve Saucedo

So, similar to this post but I haven't downgraded, only upgraded.

OS: Windows 11 (26100.8893) Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:153.0) Gecko/20100101 Firefox/153.0

I can load it up in the morning, load all my standard tabs, then not too long into it a tab will 'crash' and require a reload. The reload then says its a dramatic crash and the whole browser needs to restart. Soft or Hard (i.e. "Exit") restarts always then ask to create a new profile on startup. This means I lose so much configuration (settings, etc) that is not in the Account Sync, meaning huge amounts of time have been wasted setting Firefox back up again every day.

When I go to about:profiles I can see all the old and new profiles (recently cleaned up all the old ones).

I do use my FF Account across various versions of Firefox (run a linux OS that still has a 14x version - need to upgrade OS to get more recent, but its a significant upgrade that had previously failed so not high on my 'want to resolve' list) - all the Windows OS's have the latest FF.

Dozens of reboots every day due to video seizures only with Firefox. Tab crashes causes those I am ordered to support to LOSE WORK. After a tab crash and restore the FF interface is frozen -- no type of input from peripherals possible. This is all supposed to be solved by Monday. If I am out of luck with FF -- just tell me. That's very simple. New machines, new OS and it's worse than under the legacy systems we support after moving up from Win 7 Pro.

URL at time of crash. https://mail.yahoo.com/d/folders/1

Can get very little done in my eMail for www.att.net. Yahoo.com does also crash occasionally.

I've tried reloading my software for ATT.net, Norton.com, Dell.com and others as I went. Reload went okay, Tried several reboots. Still no luck.

- However I think it may be to do with a recent bookmark entry stored in the bookmarks bar?? The website is a national UK hardware store and it seems to open OK. I cannot be sure but I think the problem started after I added this bookmark. It is a real nuisance and I have had to switch to Edge. Please advise how I might fix the problem.

bookmark https://www.radiatoroutlet.co.uk/?gad_source=1&gad_campaignid=1488717521&gclid=EAIaIQobChMIlO36_NLelQMVopdQBh0cygqfEAAYASAAEgL9EPD_BwE

Question is all there is, why does Firefox 153.0 x64 CRASH COMPLETELY and Windows 11 x64 "App Crash Reporting" is automatically invoked, 3 out of 4 times a simple "History - Clear History - Clear Everything" function is implemented??

Thanks,

OH1943

Legacy Win 7 Pro machines were just upgraded (had no choice but to run them) and FF performance was fine with legacy laptops eight years old. The FF version was much older. With much faster machines and Win 10 running 152.x, now 153.0, there are chronic chokes with FF. Tab crashes. Videos NEVER loading, chronic rebooting etc. -- it just doesn't seem to ever end. But it's not my decision. However -- the shitte rolls downhill right into my lap because nobody else has the patience. Please do not suggest paid 'support' again, because I would get laughed at, given the chronic problems to date over a number of years.

Hi my firefox just updated to version 153.0.1 on all 5 family computers some running win 11 and some win 10 and 2 win 11 pro. now we all experience firefox crashing and not loading pages. When we go to settings and select contact support it says the system crashed. Is there a way to roll back to a version that works without crashing without have to revert to goggle chrome or edge? regards Mal

Firefox v153 downloaded a day or 2 ago. Since when it freezes, cannot access internet, then crashes regularly. have to restart to get it working again. PC with windows 10. Despite windows settings showing internet connected, and other device connection fine. I've stopped the VPN plugin. Have submitted 3 crash reports just now bp-03b76eff-3e9d-4778-a790-7913d0260725 bp-f4ffd17f-b408-4b1a-a1ea-391190260725 bp-123c3ae2-1d94-4abb-a040-875720260725

It was freezing every few days before the update, but now it's 2-3 times a day.

My PC was just updated to Firefox 153 and since the app seems to freeze regularly - particularly when accessing (older) silly games such as Bubble Pet Saga - a simplistic CBC game. https://www.cbc.ca/kids/games/play/bubble-pet-saga

I run Windows 10 on an older HP

Thanks Jim