Showing questions tagged: Show all questions

hi today i

Today I find out that was logged out of my Firefox accounts. it happends few time this week. When I tried to log in, I found that all my passwords were gone. The logins-b… (read more)

Today I find out that was logged out of my Firefox accounts. it happends few time this week. When I tried to log in, I found that all my passwords were gone. The logins-backup.json file is empty. after i restore firefox account synchronization happened and I'm afraid that I lost all my passwords. so What can i do?

Asked by SWaad 2 ماه قبل

Last reply by SWaad 2 ماه قبل

Lost log in details recovery

Hello Firefox Team, On May 26th, I reinstalled Windows 11 and attempted to log into my Firefox account. Since I had forgotten my password, I had to reset it. After loggi… (read more)

Hello Firefox Team,

On May 26th, I reinstalled Windows 11 and attempted to log into my Firefox account. Since I had forgotten my password, I had to reset it. After logging in with the new password, I noticed that all my previously saved logins (over 100 entries) were gone.

I understand that Firefox Sync encrypts data and that resetting the password might affect previously synced information. However, I’d like to confirm whether there is any way for Mozilla to help me recover these lost logins, or if they are permanently deleted after a password reset.

Any guidance or confirmation on this matter would be greatly appreciated.

Thank you, Himash Ravihansa. My Firefox Account Email - himashravihansa@gmail.com

Asked by Himash 2 ماه قبل

Syncing failed

Hi! My problem is that I had a synced account, and I had to redownload windows11 to my computer. Naturally, I was logged out. When I logged back in, I had forgotten my … (read more)

Hi!

My problem is that I had a synced account, and I had to redownload windows11 to my computer. Naturally, I was logged out. When I logged back in, I had forgotten my password so I made a new one, and once I got in to my account everything was missing. The only password it had was the mozilla one I had just reset and saved. I still have some files in my file explorer but none of them seem to do anything.

What should I do? Is there any way of getting my bookmarks and passwords back?

Thank you.

Asked by Muffin3745 2 ماه قبل

Recovering tabs from a different PC

My primary PC died about a month ago, and the SSD is fried. I had it synced to both my phone and a secondary one, so no problem accessing things. I bought a new one onlin… (read more)

My primary PC died about a month ago, and the SSD is fried. I had it synced to both my phone and a secondary one, so no problem accessing things. I bought a new one online, and it just arrived. Then, when I tried opening all my tabs on my new PC, I found that they were no longer available, on either that one, or my other devices. This is new, because I had already recovered a few individual tabs to my phone previously, but I hadn't thought to open all 50-100 of them then since I was waiting on a new primary laptop. The device still shows up among the connected services on my account, but it doesn't show the tabs anywhere I could find, and since the SSD doesn't work I can't go into the files and manually port them over. Is there a way to solve this?

Asked by roselli_p 3 ماه قبل

Last reply by jonzn4SUSE 2 ماه قبل

Firefox Sync wiped all data after reinstalling Windows - didn't delete anything manually

After Windows crashed, I installed a new system and logged into Firefox using my account. But all my history, passwords, bookmarks were erased. I also went to my phone an… (read more)

After Windows crashed, I installed a new system and logged into Firefox using my account. But all my history, passwords, bookmarks were erased. I also went to my phone and everything was gone. I didn't erase anything myself. Is there any way to restore the previous state of the account? Are there any backups on the Firefox Sync server?

Asked by easu228 3 ماه قبل

Last reply by easu228 3 ماه قبل

重装系统后登陆邮箱账号,书签全都不见了

重装系统后登陆邮箱账号,书签全都不见了。我从2022年开始用火狐,积累了很多书签,出于对火狐的信任,重装系统前没有另外备份书签,正常来说,书签都会自动保存云端,登陆就有,可是这次完全没有。

Asked by 1146783255 3 ماه قبل

Last reply by 19490793 3 ماه قبل

Lost data from profile after wiping windows

Hello, I just wiped windows and lost my bookmarks, passwords, and the like. I looked into the support options, as well Firefox profiles (about:profiles) but can't seem to… (read more)

Hello, I just wiped windows and lost my bookmarks, passwords, and the like. I looked into the support options, as well Firefox profiles (about:profiles) but can't seem to get that data back. It's odd to me that it didn't sync because I also wiped windows last month and it recovered all of my data as soon as I signed into my Firefox account,so I was hoping that would happen again.

Any way to get this back?

Thank you.

Asked by dredre0702 4 ماه قبل

Last reply by jscher2000 - Support Volunteer 4 ماه قبل

Sync is broken

I thought that synchronization would save my data so that I could prepare my PC for reinstalling Windows. As a result, after all the procedures and installing the Browser… (read more)

I thought that synchronization would save my data so that I could prepare my PC for reinstalling Windows. As a result, after all the procedures and installing the Browser, synchronization does not restore my data. It's very disappointing. And the history of old sessions is completely erased.

Asked by Ma1tnes 4 ماه قبل

Last reply by Paul 4 ماه قبل

Can I get my Firefox Browser profile back? i.e. favorites, extensions and configuration

I've been trying to get this computer to work. The last time a clean install was done a few days ago Firefox immediately remembered my favorites, extensions (or one impor… (read more)

I've been trying to get this computer to work. The last time a clean install was done a few days ago Firefox immediately remembered my favorites, extensions (or one important one of them) and the configuration of the browser.

Thanks for your Help


p.s. I sense there are changes at firefox. is there something I should know?

Asked by brucewhain 5 ماه قبل

Last reply by Denys 5 ماه قبل

Password and bookmark recovery

Hi there, I know this is dumb, but I cleared my iMac's cache and nuked my entire history, password and bookmarks. This is catastrophic :( Can you please assist with… (read more)

Hi there,

I know this is dumb, but I cleared my iMac's cache and nuked my entire history, password and bookmarks. This is catastrophic :( Can you please assist with any steps that may be able to allow me to recover this data? I have icould and it's synced, and I have a Firefox account but I cannot seem to find any way of restoring or accessing some backup. Please advise. Thank you!

Marcus

Asked by Marcus Henderson 5 ماه قبل

Last reply by Paul 5 ماه قبل

Saving FIrefox

I have to do a clean install of Windows, how do I save all my firefox bookmarks and passwords as well as Thunderbird addresses and any other info I might want to import … (read more)

I have to do a clean install of Windows, how do I save all my firefox bookmarks and passwords as well as Thunderbird addresses and any other info I might want to import back into Firefox and Thunderbird once I've installed windows again.

Asked by rharder122 5 ماه قبل

Last reply by rharder122 5 ماه قبل

  • Archived

CONTINUING ERROR WHEN USING GOOGLE MAIL

I'm not sure I have the right topic as I didn't see what I will try to say. The problem is when I send an email (googlemail), I cannot insert a photo/picture in the email… (read more)

I'm not sure I have the right topic as I didn't see what I will try to say. The problem is when I send an email (googlemail), I cannot insert a photo/picture in the email. The only thing I can do is attach which I do but want it inserted too. This only started happening about 2 weeks ago. It is now to the point where I have to use another browser to get it to work as it should. Any ideas why?

Asked by Elaine M 8 ماه قبل

Last reply by Wayne Mery 6 ماه قبل

  • Archived

Lost all Data

So.... I ended up getting a new laptop and I signed in on my mozilla account and it turns out I have lost everysingle bookmarks/saved stuff / passwords etc.... Now... t… (read more)

So.... I ended up getting a new laptop and I signed in on my mozilla account and it turns out I have lost everysingle bookmarks/saved stuff / passwords etc....


Now... the thing is I do not have my old laptop anymore cause it doesn't even turn on.. I did not make a backup cause I thought all this information is saved online...

What do I do now to get my old stuff back???

Thank you

Asked by valiarehman 6 ماه قبل

Last reply by jonzn4SUSE 6 ماه قبل

  • Archived

Assistance Required for Recovering Firefox Sync Data on New Device

Dear Support Team I hope this message finds you well. I am reaching out to report an issue I am currently facing. I recently changed my device, and upon attempting to s… (read more)

Dear Support Team

I hope this message finds you well.

I am reaching out to report an issue I am currently facing. I recently changed my device, and upon attempting to sync my Mozilla Firefox account on the new device, I noticed that all my data—including bookmarks and saved passwords—appears to be missing.

Please note that my previous device is no longer in my possession and has been formatted, so I no longer have access to the original data.

I would greatly appreciate your assistance in recovering my data and saved logins, as many of them are not stored in any other browser.

Thank you in advance for your kind support. I look forward to your response.

Best regards,

Asked by Falcon 6 ماه قبل

Last reply by jonzn4SUSE 6 ماه قبل

  • Archived

Lost Sync Data after computer reset.

Hello there. I had to recently wipe my computer on 4/12/2025. I forgot to sync my bookmarks and passwords. Is there any way I can possibly get these back? I don't know ho… (read more)

Hello there. I had to recently wipe my computer on 4/12/2025. I forgot to sync my bookmarks and passwords. Is there any way I can possibly get these back? I don't know how far back Mozilla itself keeps files, I've been told they do but I'm not sure how far back.

Asked by Sadira 6 ماه قبل

Last reply by Sadira 6 ماه قبل