How to get rid of the green bar in Videos?
I have tried the solutions given in other simular questions. I do not get the green bar on other web browsers only on firefox.
Chosen solution
Hi, Please update your Video Card Drivers. Then try this please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 58.0.2 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
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image of problem
Hi,
Would you please try this :
Type in the address bar about:config (press Enter) (promise to be careful, if asked)
Type in the search bar and look for the preference :
media.wmf.dxva.d3d11.enabled
and set its value to false
Then close and restart Firefox.
Is that green bar gone now ?
Happy112 said
Hi, Would you please try this : Type in the address bar about:config (press Enter) (promise to be careful, if asked) Type in the search bar and look for the preference : media.wmf.dxva.d3d11.enabled and set its value to false Then close and restart Firefox. Is that green bar gone now ?
I tired all the options in previous questions. nothng seems to work
Chosen Solution
Hi, Please update your Video Card Drivers. Then try this please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 58.0.2 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
Jmcardle66 said
I tried all the options in previous questions. nothing seems to work
Bummer !
It might help if you told us what you have tried already - disable hardware acceleration maybe ? See if there are updates for your graphics drivers ?
Such a green band usually means that the overlay isn't working properly and that you still see part of the green window that Firefox creates and that needs to be hidden by the media player. If that overlay isn't 100% then you see part of the green background.
Zooming a page or otherwise made changes to DPI settings might cause this although setting the pref Happy122 mentioned above to false would usually fix this in other cases.
You did close and restart Firefox or possibly reboot the computer after toggling the pref?
You can also try to disable dxva completely.
- media.wmf.dxva.enabled = false