Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 پاسخ
  • 1 has this problem
  • 4 views
  • آخرین پاسخ توسّط FredMcD

more options

At first i open it had no respond at all,so i went to window safe mode and it can open.After i open back to firefox in normal mode of window,i change a new PROFILE and start but it appear a crash.So what is the problem?

Crash ID: bp-77e73e85-b27f-47f9-858f-bd72b2141101

At first i open it had no respond at all,so i went to window safe mode and it can open.After i open back to firefox in normal mode of window,i change a new PROFILE and start but it appear a crash.So what is the problem? Crash ID: bp-77e73e85-b27f-47f9-858f-bd72b2141101

All Replies (1)

more options

Date Processed 2014-11-01 03:27:41.190752

Product Firefox Version 11.0

OS Windows NT OS Version 6.1.7601 Service Pack 3


This is a very Very old report.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.