Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't get Firefox to accept cookies

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

Dave1519
Dave1519
more options

I have the privacy option set to "Remember History" but no cookies are ever remembered. This occurs with all sites that use cookies. I am running Windows XP SP3. This problem has been there for a long time on various Firefox updates. I'm stuck with IE 8 for my bank and others that require cookies.

I have the privacy option set to "Remember History" but no cookies are ever remembered. This occurs with all sites that use cookies. I am running Windows XP SP3. This problem has been there for a long time on various Firefox updates. I'm stuck with IE 8 for my bank and others that require cookies.

All Replies (2)

ideato
ideato
more options

Hello , maybe the cookies file is corrupted, with closed firefox (from file>exit) open the profile folder and then delete or rename the cookies.sqlite file and any cookies.sqlite-journal files.


thank you

Modified by ideato

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can also check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.