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Yahoo Mail works fine on I.E., but on Firefox formatting is missing, only have attachment button & all apps such as photo edit are missing.

  • 2 replies
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  • Last reply by Burly

Burly
Burly
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All I can do is send a Blk & Wht email with preset font and size. Also, ALL, 100% of the apps below the left column of folders are missing. Large files, photo editing, stationary etc. In fact the scroll stops at the bottom of the list of folders. I have contacted Yahoo, a fix was tried but there is no change. Yahoo says since my mail works correctly on Internet Explorer, I should contact Firefox. Also, my Yahoo color theme will not hold my selection. Every time I go to mail on Firefox the theme has defaulted back to it's hard to see colors.

'''''All I can do is send a Blk & Wht email with preset font and size. Also, ALL, 100% of the apps below the left column of folders are missing. Large files, photo editing, stationary etc. In fact the scroll stops at the bottom of the list of folders. I have contacted Yahoo, a fix was tried but there is no change. Yahoo says since my mail works correctly on Internet Explorer, I should contact Firefox. Also, my Yahoo color theme will not hold my selection. Every time I go to mail on Firefox the theme has defaulted back to it's hard to see colors.'''''

Chosen solution

Thanks cor-el. I got lost in all the links, tried some options that did not help. Called my online tech support who did open in safe mode. He fixed it, but he does not know how! It just works now. $2.99 month extra for Frontier Core Security if you have Frontier IP. I thought my other $200 service was a good deal. But this beats Cyber D..

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cor-el
cor-el
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  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

See also:

Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Modified by cor-el

Burly
Burly Question owner
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Chosen Solution

Thanks cor-el. I got lost in all the links, tried some options that did not help. Called my online tech support who did open in safe mode. He fixed it, but he does not know how! It just works now. $2.99 month extra for Frontier Core Security if you have Frontier IP. I thought my other $200 service was a good deal. But this beats Cyber D..