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gmail menu links not loading

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by Shadow110

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the menu links in gmail do not load. When I click a menu link in gmail i get a loading message but the new view never loads. This issue started today August 31, 2018.

How do i correct this?

the menu links in gmail do not load. When I click a menu link in gmail i get a loading message but the new view never loads. This issue started today August 31, 2018. How do i correct this?

All Replies (3)

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Also when I try to refresh the page nothing happens. Thus, I can only access new email after the first loading of Gmail by closing Firefox and opening Firefox again to Gmail.

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Further testing results: Gmail works fine in IE and Edge. Thus this appears to be related only to Firefox.

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Hi, please Test in : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

If so and it is not a Extension then please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.