Thunderbird Community Forum

Suddenly Thunderbird is trying to access a non existing icloud email account. I have never used icloud and no such account is listed in Thunderbird. Yet it keeps asking for the required password. Again, no such account, or password have ever been given to Thunderbird. Trying to disable icloud goes nowhere as it doesn't recognize any passwords. 115.18

For the past 3 years I have not been able to send emails using either "@me.com" or "@icloud.com". All other providers such as "@gmail.com" and "@outlook.com" work perfectly. The only exception to this is when an email sent to me using my account name can it be used to respond. I assume therefore that there is an error in my settings for the SMTP server are wrong.

The SMTP server settings allowed in the TBird settings are as follows:

Description: user choice (I have tried my forename and the word "Apple" - no difference) Server name: smtp.mail.me.com or smtp.mail.icloud.com (either should be accepted) Port: 587 or 465

Connection security: None, STARTTLS, or SSL/TLS Authentication method: No Authentication, Normal password, Encrypted password, Kerberos/GSSAPI or NTLM

user name: my name (my name)

The message I get when I try to send a email with any combination of the above is "Login to server imap.mail.me.com with username xxxxxxxxxxxx failed."

I have other accounts listed in TBird. None of them have this issue.

Both Firefox and Thunderbird are up to date (115.31.0 for FF and 115.18.0 for TB)

Can you please advise me on this. It has been an issue for the 3 years or so. As I use the Apple account for family members only it is particularly frustrating!

Troubleshooting Information This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support website. Include account names (possibly identifying information) Application Basics Name Thunderbird Version 52.6.0 User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder /Users/clehmann/Library/Thunderbird/Profiles/kjuun2a8.default Application Build ID 20180123185941 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Profiles about:profiles Mail and News Accounts ID Name Incoming server Outgoing servers Name Connection security Authentication method Identity Name Connection security Authentication method Default? account1 lehmannc@hispeed.ch (pop3) pop.hispeed.ch:110 None Normal password Christian Lehmann <lehmannc@hispeed.ch> smtp.hispeed.ch:587 None Normal password true Christian Lehmann <lehmannc.3d@a3.epfl.ch> smtp.hispeed.ch:587 None Normal password false account2 Local Folders (none) Local Folders None Normal password account3 lehmannc3d@hispeed.ch (pop3) pop.hispeed.ch:110 None Normal password Christian Lehmann <lehmannc3d@hispeed.ch> smtp.hispeed.ch:587 None Normal password true Crash Reports Report ID Submitted bp-e2b17813-8183-445b-8cd9-7ee010251114 14.11.25 bp-056cc7b8-3eca-4abe-8e8d-478980251023 23.10.25 bp-9dcb399a-e1d6-4d40-a130-2e4760220715 15.07.22 bp-043822e3-5677-417a-aa2a-ab9000220605 05.06.22 bp-9f36c658-8bf3-4614-8d63-ffc550200805 05.08.20

All Crash Reports Extensions Name Version Enabled ID Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.amount_written 1054404 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 52.6.0 font.internaluseonly.changed false font.size.variable.x-western 18 mail.openMessageBehavior.version 1 mail.spotlight.firstRunDone true mailnews.database.global.datastore.id c48cb587-fa00-174e-85e2-d71c44924f7 mailnews.database.global.views.conversation.columns {"selectCol":{"visible":false,"ordinal":"1"},"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"or… mailnews.database.global.views.global.columns {"selectCol":{"visible":false,"ordinal":"1"},"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"or… 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After the latest update, I no longer get a scroll bar appearing (on the right-hand side) of the message pane. How do I get it back? And yes, I have many, many more messages in my inbox than there is room to display in a single pane. Thanks,