Thunderbird Community Forum

This morning I noticed that all emails prior to May 1 were missing from folders that I created. I assumed (incorrectly) that they were in the sbd file that I backed up in April. So I moved that file into the proper destination location but nothing popped up. I then restored the old sbd file back and now I don't even see any the the folders that I created. Note: when I click on the sbd file I do see the folders but they don't appear under Local Folders I've googled and used AI....no luck

I'm having a connectivity issues. Did some searching which directed me to the Appdata Profiles folder. When looking inside I see Mail and ImapMail. Both have numerous folders inside. Too may I believe. Based upon the screen prints of the folder's contents, do you see conflicts?

I have three email addresses with Outlook.com.

Pop.windstream I have not used in many years. Not sure what others I could possible delete.

Thanks.

Hello! All the messages in the sent folder have been lost. When I use webmail, all the messages appear normally. I sent a test message from Thunderbird 151.0 (64-bit) / Windows 10 (64-bit) and the message does not appear anywhere in Thunderbird, but I can see it in "webmail". I added the same email account to TB on another PC and I have the same problem. I have deleted this specific email account from TB and reinstalled it, but the problem persists. In Outlook (iPad and PC) it works normally. Other email addresses of the same domain work normally everywhere. The email server provider cannot help me and claims that there is a technical problem on my side. Is there anyone who has any idea on how to solve this particular problem? Thank you.

Whenever i send a message , it is saved to the 'inbox' previously it would be saved "sent mail". I have verified that TB is configured to save to sent mail but the msg is saved anyway to inbox.

Can some one explain how to get back to saving sent messages to sent mail folder.

In all honesty I find it frustrating to keep moving msgs manually.

I find 'threading' useless and confusing. I want to turn it off for every message, everywhere. But the drop down menus with items about 'threading' seem locked. I cannot uncheck anything. Not just that the checks return when I re-open Thunderbird, but also the checks don't respond to keyboard input to disappear.

How can I get rid of this horrible attempt the software is making to think for me? It always gets things wrong.

Edit address book entry displays only DELETE and CANCEL at the bottom of the edited entry. The rightmost border may be obscured as the display does not allow for scroll.

So I have a list of folders some of which are the default folders some are custom created.

When I try to re-order these it is very hit or miss: I select a folder, drag it to where I want it to go, wait for the blue placement line to appear and it may or may not re-locate. Or I simply can't move the folder I want to move and so I move folders around it in order to achieve the layout I want.

It is as if success depends on whether Thunderbird is in the mood for a particular move to happen and I find it really frustrating. It should or shouldn't work, it shouldn't be that it works sometimes.

What is going on with this?

Suddenly Thunderbird takes a long time to download even a few (10-20) emails from Gmail and then it freezes on an email and as I click on different emails only the original one shows on the bottom half of the screen, even if I change to a different folder/email account. Also it will not close when I hit the X in the upper right corner.

If I click on one of the other apps, such as Calendar it goes to calendar but when I go back to email it still shows that same frozen email.

I tried clicking on the three bars (hamburger) to find the Thunderbird version and nothing happens.

I have restarted the computer but that has not helped.

This is an add on to the previous portion that I wrote yesterday. Today nothing shows in the portion where I usually view the message after I've clicked on it. Also the options in the tool bar such as File, Edit, View etc. do not respond to a click after the first time I have attempted to look at a message.

I am considering uninstalling and reinstalling. If I do that will it find all my emails and folders etc. again? There are a few emails that I am quite desperate to access that I have put in folders.

I'd really appreciate any help I can get on this as some important work is being delayed until I can access those emails.

Thanks for any assistance!

Thunderbird won't accept my password to my internet provider even though I have verified it with hctx.net. What do I do? John Holmes

Gidday I have been using Thunderbird for sometime and recently had to re-install the program so now I have the latest version of it installed but the program isn't removing the emails from the server. I can't locate the "delete from server" setting anywhere in the options. I have searched everywhere for an answer here and on the iterweb so would appreciate if someone could provide help please. cheers col

My email was rossmann@telkomsa.net My husband died on 25 May 2023 and telkom closed his account. I opened a gmail account. I am now wanting to open a few emails from 2022 regarding contracts but Thunderbird obviously only has my old email. Please could you assist me Kind regards, Chrissie Rossmann

I had to reset my Windows 10 computer and lost all apps and files.  I have attempted to download Thunderbird to replace the one that was lost.  I had hoped to regain my old emails and files but that is beyond my abilities.  I am a senior citizen [81 years] and have been using Thunderbird along with Earthlink mail [which has been recovered along with some of my emails] for over 25 years.  I also recovered Mozilla Firefox [with my bookmarks].  Now I need to recover my Thunderbird account with my emails and files.  There were many years of emails and files in Thunderbird.  Earthlink mail sent me a link on my cell phone that only required me to touch it to install it on my Dell computer.  I did not set up my computer many years ago and the man who did set it up is now deceased so I cannot go to him for help.  If you can send me a link with which I can recover my thunderbird account along with my files and emails I would be eternally grateful.  My cell phone number is [edited phone# from public community support forum].  HELP!!!  PLEASE!  Thank you very much and GOD Bless You.    Janice Chelf,  San Antonio, Texas

Does clearing up disk space from this option(see image) delete the emails from server as well? I have attached the image, if I were to delete the emails from this option will it delete the emails from the server as well? and additionally I couldn't find the manual triggering of "Compact Folders".

I regularly get the following message when attempting to send an email :- "Sending of the message failed. The message was not sent due to exceeding the allowed number of recipients. The server responded: Policy-SC01 You’ve reached your sending limit. Don’t worry, you can send again soon.." This message implies that I am attempting to send a message with multiple recipients, BUT it only happens when I am sending to only ONE recipient. Why is this, and how do I eliminate this very annoying restriction. I currently cannot send an email because this problem is preventing me from doing so. Thunderbird has been a useful email client for many years, but these frustrations are not helping me to remain with Firebird. Regards, PD

On my home computer, all my sent emails go automatically to the Inbox, not into the Sent folder. Now using Thunderbird on a laptop and I can't remember how I set that up. Grateful for help.

Under my email address, Jim@JimFrance which is not registered on this site, I had two folders to which I had moved important emails in order to save them. One of these folders I restarted since it was relatively new and I could still search and find the emails. The other one is months of work. It is not in my folder list. It was there yesterday. But when I fired up Thunderbird this morning, it has vanished. How do retrieve it?

This is absolutely insane. I set up a email account(also did about a year ago) and I can not get back to my mail. Why in gods name is it so difficult? I have multiple email accounts with most all the major email websites and this one is utterly impossible to use. I just keep ending up in the same spot with no information to help get out of the endless circle. I don't even know if I could find my way back to here. I will give you my email address to try and get something more constructive than the past two days. I want to make mozilla products my main users for all my different platforms to simplify my life but I am having my doubts about thunderbird. So far it is a useless time waster. I'm shocked that this is under the Mozilla name. I normally associate Mozilla with high quality, easy to use products. My goal is to have all the phones, tablets,laptops, and desktops operating on linux and mozilla. Thank you in advance. X@yahoo.com

(PII redacted by moderator)

I want to create a filter to match any of the 20 addresses on my list. Rather than manually repeating the 'add rule' 19 times, I hoped to import all 20 at once.

Creating a filter with 'to' and putting a comma separated list there doesn't seem to work; the addresses won't be matched. I can't find a config file to manually edit in my profile directory for filters, or an extension to create this filter.

My end-goal is to add this 'blacklist' of my old e-mail addresses that have been leaked to a spam filter. These messages already end up in my spam folder by a rule at my provider, but I want to mark them as spam too, so I can sort through the spam folder more easily to find false positives.

Thanks in advance!