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When a plugin crashes, you may see a link to "Send a crash report." This article explains what a plugin crash is, what a crash report is, and what information is contained in a crash report.

'''This error means that a plugin (like Adobe Flash) has crashed. Simply reloading the page will restart the plugin, and your video (or other content) will be shown again. ''' Before reloading the page you can send a crash report to Mozilla by clicking on <u>Send crash report</u>. These crash reports help us make improvements to Firefox.<br><br> [[Image:Plugin crash notification]] {for mac, fx35} {note}You will not see this error in Firefox on Mac because it does not yet include the [https://developer.mozilla.org/devnews/index.php/2010/06/22/firefox-3-6-4-with-crash-protection-now-available/ plugin crash protection] feature. This new feature will be available for Mac in Firefox 4.{/note} {/for} __TOC__ = What is a plugin? = A plugin is a piece of software that displays internet content that Firefox is not designed to display. These usually include video, audio, online games and presentations that are made in patented formats. Plugins are created and distributed by the companies that make those patented formats. Some common plugins are Adobe Flash, Apple QuickTime, and Microsoft Silverlight. = What is a crash? = A crash happens when a piece of software abruptly stops working. Plugins sometimes crash for various reasons, and cause Firefox to crash along with it. For more information about Firefox crashes, see [[Firefox crashes]]. Starting in Firefox 3.6.4 {for mac}on Windows and Linux, and starting in Firefox 4 on Mac,{/for} some plugins load separately from Firefox, allowing Firefox to stay open if the plugin crashes. = What information is sent in a crash report? = Crash reports '''only''' include technical information to help Firefox developers determine what went wrong, and how to fix it. These reports '''do not''' include personal information. The information sent in a report includes: * what webpage you were on * version of Firefox you were using * your operating system * installed plugins * installed extensions * and more technical info. This information is subject to the [http://www.mozilla.com/legal/privacy/firefox-en.html Mozilla Privacy Policy]. == How to turn off crash reporting == {note}The crash reports that you send help us make improvements to Firefox.{/note} # [[T:optionspreferences]] # Select the {menu Advanced} panel. # Select the {menu General} tab. # Uncheck '''Submit crash reports'''. {for win,fx35}<br/> <br/> [[Image:5e1f50c0e8ad641a461dd342ffe6a7f4-1268895614-245-2.jpg]] <br/>{/for}{for win,fx4}[[Image:Plugin crash reports - Win]]{/for}{for mac,fx4}[[Image:Plugin crash reports - Mac]]{/for}{for linux,fx4}[[Image:Plugin crash reports - Linux]]{/for} # [[T:closeoptionspreferences]] = How do I keep plugins from crashing? = Many problems with plugins can be solved by updating to the latest version of the plugin. [[T:plugincheck]] The name of the plugin that crashed can be found in the error message. <br><br> [[Image:5e1f50c0e8ad641a461dd342ffe6a7f4-1271466371-339-1.png]] == Where can I get more info about Adobe Flash crashes? == See [[The Adobe Flash plugin has crashed]]. = Developing for Flash with Flex? = Breakpoints can trigger Firefox's hang protection. You can disable hang protection by setting '''dom.ipc.plugins.timeoutSecs''' to -1. See [https://developer.mozilla.org/en/Plugins/Out_of_process_plugins/The_plugin_hang_detector the Mozilla Developer Network documentation] for details.