Thunderbird Support Forum

Hello,

This is my very first post to a support community so please excuse me for any rookie mistakes and oversights.

T.B. 115.8.0 (64-bit) Windows 10 - IMAP settings with multiple domains and multiple accounts on each.

Problem/Issue: Most searches return the expected results, but in certain cases, and seems to affect mostly the sub directories in Local Folder (have not been able to replicate problems in strings found elsewhere).

Things I have already done: - Rebooted PC - Compacted the folder where the email resides - Repaired such folder - Confirmed that Global search is clicked for such folder - Opened the email to confirm that it does open and is valid (Remember that it's in Local folders so already downloaded)

E.g. Global search string "Re: New Project 25-301-623 needed into Swahili - word count 321" (which does exists in Local Folders) does not produce any results but (Deleted first character of the string) "e: New Project 25-301-623 needed into Swahili - word count 321" produced results for "New Project 25-301-623 needed into Swahili - word count 321" without the results for "Re:...". Additionally, no filters are displayed such as Location, People, etc. (Running the same search within the folder where it resides works fine.) Cutting down the string to only "Re: New Project 25-301-623" still does not find any results. Global search for string "Payable Summary for: August 2022", which resides in the same folder tested is found but no filter data available for Location, People, etc. However a search for "Project delivery for Job: 25-258-813" again residing in the same folder is found with Location, Account and People. I've tested same approach and tests on different folders to rule out Folder specific problems and behavior is the same problem.

Another example that might help in figuring things out. I tested a string of an email subject from an amazon order, which are long in nature do to # dashes, long numbers, etc. Performed a global search and the email was found but no Filters shown. Did the same search removing the end of the string "has shipped" and the email was found once again but with all Filters showing.

I hope I have been thorough enough. If any additional information is needed please let me know.

Thanks to all.

Some time ago, two of the folders in my Inbox have had their icons changed to the same icon used for Drafts. I cannot figure out how to get their icons back to the typical Folder icon and these two folders cannot be moved in the list of folders to rearrange their order. Please help.

Hello. I was searching my Inbox for e-mails I knew I had, but they weren't showing up! After doing a general search, I found the e-mails in the search results. Then, I clicked "open in conversation" and they were all there and labeled with "Inbox" or "Sent" folder, respectively. So I right-clicked and selected, "open in containing folder", but it didn't work! The "containing folder" opened [i.e., the Inbox], but didn't show the e-mail! So then I searched manually by scrolling in the Inbox to the date of the "hidden" e-mail -- yet it wasn't there!

(In other words, when I did "open in conversation" from the search results, it showed the conversation, but I can't actually see the e-mails in their containing folder!) Besides for this problem, but I think there are a lot of other e-mails that are "hiding" in this way as well. What should I do?

Thanks for any help you can provide!

Sincerely, Jonathan Rosenberg

Hi all,

I'm using thunderbird on a macbook pro (sonoma 14.2.1).

I had to reinstall one of my email accounts on Thunderbird. After reinstalling it, I had lost all my emails and folders on Thunderbird. The good news is that I could find these files on my hard drive.

I successfully imported the folders but I can't import my emails again. These are saved in a Mozeml format. I have tried to import them - with the add-on ImportExportTools NG - copy-pasting the emails directly on the new account in the Finder

But non of these two options work and I thus only have access to the emails since the reinstallation of my email account on thunderbird.

Do you know how I could import emails in a Mozeml format into Thunderbird?

Let me know if you need more information to understand my question.

Thank you in advance for your help 🙏

Dear Team,

Our MD laptop thunderbird configure for mail solution. 25.3.2024 auto update run 115 to 125 version. after 125 version in thunderbird mail view option are changed. in version 115 that mail view option i working. how to uninstall latest update 125 or how rollback older version 115.

Running 115.5.0 and want to export my contact list to be able to use it in a spreadsheet. The export function in the Tools dropdown only allows for export of "accounts, messages, address books and settings to a ZIP file." What happened to the ability to export just the address book separately to a csv file? Please help. Thank you.

I've been using Thunderbird for years and have never had this problem. Since the upgrade today, after I run Thunderbird once and close it I can no longer start it up again. I have to reboot or use Task Manager to kill it in order to run it. This is on Windows 11. Please help - not an acceptable workaround for long. Optionally, how do I downgrade to previous version? I should know better than allow automatic upgrades.

Adding a couple images below, when it has started successfully it shows as one of the Apps in Task Manager. When I close it, Thunderbird drops into the Background Processes but doesn't end. I have to kill it here in order to start it again.

Recently all cox.net emails transferred to yahoo mail but kept the cox.net address. I prefer the Thunderbird format for emails, more options. How can I add them to Thunderbird? I already have them in Thunderbird with the cox.net address but no new emails are coming in on the ones that have already transferred to yahoo mail. (They didn't all go at the same time so I am still getting emails on the ones that didn't transfer yet.) Thanks.

Hello and thank you for your help, I am trying to find my old Mozilla Thunderbird, e-mail account my older computer does not work, anymore, I have not used my Thunderbird, e-mail account in over five years, because I am on a newer computer. And could not access my information on the older computer that does not work. I could really use all my information and EMAIL account for Thunderbird, because I have many years of information on all those emails, I can’t find my password, 0r email address for Thunderbird emails, because I have not used my Thunderbird account in over 5 years. My old computer does not work and Thunderbird Email is a great program. How could I get my old emails back? And working. If you could please give me more or less a time, and date, to wait for your response, so I can wait for someone to help me, and not lose that opportunity. It would be much appreciated, so I don’t miss contact with someone that can help me with this matter. I am in the East coast. And thank you for any concern in this matter please help.

Hello, Experts:

First up, I'm a happy user of Thunderbird with some years of experience. I make use of filters, and up until about 2 weeks ago they all worked. Now two of my filters (not all) have stopped working automatically, and I have to go to Tools/Message Filters and run them manually.

I'm on TB 102.15.1.

I have deleted the non-working filters and re-created them. No change in behavior.

I would NOT like to de-install/re-install TB because it's a good deal of work, and TB is a critical system for me.

That said, I keep a laptop computer for travel, and the filters work on that platform. IS THERE A WAY to copy a file or folder over from the working laptop onto my desktop machine, where the filters have failed?

Thanks in advance, Bob

I have donated. but I keep being asked to donate almost everyday. when that happens my email settings change, its very frustrating. I am a senior, I donate what I can but I can't donate daily or weekly. I donated back in September and I will again in April. please stop this overly aggressive campaign. you were never like this before. Thankyou sincerely Susan H.

I downloaded an update to my email. And it screwed it all up. I'm sick of going to my web mail to send out new messages, whenever someone e-mails me. My Thunderbird receives the e-mail's, but won't send them out? I haven't changed anything on the settings. Right now they are set to... and I've included a picture of my updates. Thank you.

I recently (on the 28th Nov '23) updated TB to the latest version. It was so awful though that I uninstalled it and reinstalled version 60.9.1. However, now my address book is empty. I did have an old csv file which I was able to import, but it's quite old and missing a lot of addresses added more recently. Where did the saved email addresses go? Are they likely to still be out there somewhere? Thanks, Ian

I'm very confused. I've been using Thunderbird as my email server for a few years. Recently, I stopped receiving emails December 12, 2023. I sent in a problem according to the help page that I found. I believe Mozilla is now the server for Thunderbird? I don't even know if that is accurate (part of my confusion). I followed prompts and confirmed my email address, apparently I now have a user name. I still can't send or receive emails. Can you help. I need step-by-step instructions, please.

I use Thunderbird for my email. I have two computers and have donated on each on of them over the last few weeks. The Donate page appears when I am in my email and takes up the bottom half of the display. How do I get rid of this and stop it from coming back? Thanks for your help. Gary

why when setting up gmail account, do I get a message "error Incoming server already exists."? It seems since updating to TB 91.7.0 (32-bit) one of my gmail accounts stopped getting emails, I still get them on my smart phone and on an older pc that has TB 78.14.0 (32-bit) but not on my primary pc. so since the primary was set to pop and the older pc was imap I tried switching it to imap but couldn't so I deleted the account and reset it up but after entering everything I keep getting that error! TIA Tom