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TB folders do NOT show the gold star when there is NEW mail any more!!!

Thunderbird used to show a yellow star right on the folder when looking at multiple inboxes. The new TB does not show me which inbox received new message! I have to click… (read more)

Thunderbird used to show a yellow star right on the folder when looking at multiple inboxes. The new TB does not show me which inbox received new message! I have to click each folder to see which one has the unread mail.

Usually when I hear the beep, I go to TB take a quick glance and it used to show which inbox has new mail....

Please if you can help me with this I would greatly appreciate it.

Thank you

Asked by Sambusak 2 weeks ago

Last reply by Sambusak 4 days ago

Color tags dont sync

We have several computers here using Thunderbird. We have just added a new one and installed Thunderbird on it too. Everything is synced on thunderbird on the new compute… (read more)

We have several computers here using Thunderbird. We have just added a new one and installed Thunderbird on it too. Everything is synced on thunderbird on the new computer except the colored tags. These tags are customized and added onto the new computer just as every other computer. However these tags dont show up on the new computer. What can we do to solve this?

Asked by info947 2 months ago

Last reply by info947 2 days ago

Cannot connect to Office 365 server to bring down my emails to Thunderbird - Windows 10

Hello! I use Thunderbird on Windows 10 for my emails. I am trying to connect via POP3 connection to Godaddy's Office 365 server where the email is set up. When I put in t… (read more)

Hello! I use Thunderbird on Windows 10 for my emails. I am trying to connect via POP3 connection to Godaddy's Office 365 server where the email is set up. When I put in the server settings Godaddy has given me https://au.godaddy.com/help/find-my-microsoft-365-imap-or-pop-settings-9012, Thunderbird gives a message that it senses that the server is there. But when I select done, I get an error message "Config could not be verified. Likely that server admin has disabled selected configuration for your account."

Thunderbird doesn't have the encryption method of SSL, so I tried all the other encryption methods. I got the same error message.

I am certain that the password is correct because I have logged in directly from the browser with no trouble. I copy and paste the password so there is no chance for typos.

Thank you for your help!! - T.S.BH

Asked by ToSt 3 weeks ago

Last reply by ToSt 4 days ago

How can I stop being prompted to upgrade Thunderbird?

A while back I upgraded to version 78 only to realize that was a major mistake for me. It wasn't easy but eventually I got myself back to version 68 and turned off autom… (read more)

A while back I upgraded to version 78 only to realize that was a major mistake for me. It wasn't easy but eventually I got myself back to version 68 and turned off automatic updates to be sure that I would stay on 68.

Then, out of nowhere, when I rebooted my machine I was back on 78 and have no idea how that happened. Once again, I went through the painful backward migration but kept wondering how the second forward migration happened since I had turned off automatic updates.

I think I may know, now, how the second migration to 78 happened. Something like once a day, Thunderbird pops up a dialog box asking me if I want to upgrade and it appears that the affirmative is the default selection. I am afraid that at some point that dialog box popped up, stole my focus just as I was hitting 'RETURN' and it downloaded and installed 78 in the background. I didn't find out about it until I rebooted my machine and reopened Thunderbird.

I don't want that to happen again -- I cannot currently run on 78. I would really like to stop it harassing me to upgrade -- I will upgrade when it is okay for me to do so. Is there some way to stop that dialog from popping up?

Thanks for any help you can offer.

Asked by lnoland 5 days ago

Last reply by lnoland 1 day ago

Sending of the message failed. The message could not be sent because the connection to Outgoing server smtp.gmail.com timed out. Try again

My Thunderbird has been working fine on WIN 7 and GMAIL. I can download messages and send. However I upgraded on November 13th to 78.4.3 and now I can still download mess… (read more)

My Thunderbird has been working fine on WIN 7 and GMAIL. I can download messages and send. However I upgraded on November 13th to 78.4.3 and now I can still download messages BUT sending results in this. "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again."

I've tried all the usual things verifying setting etc. It seems this has happened before based on the help forums. I've trued those fixes as well. Nothing works. Thanks Tom

Asked by thomasshops01 1 week ago

Last reply by thomasshops01 5 days ago

Enter Credentials pop-up instead of usual sign-in for Yahoo Mail

Hi, Could you please help me solve this problem? I have two email accounts set up in my Thunderbird, Hotmail and Yahoo. I recently did the automatic update to Thunderbird… (read more)

Hi, Could you please help me solve this problem? I have two email accounts set up in my Thunderbird, Hotmail and Yahoo. I recently did the automatic update to Thunderbird version 78.4.0 (and now 78.5.0). Immediately afterwards, it started to behave differently for the Yahoo account. Instead of the usual small window saying: "Enter your password for <username>@yahoo.com", I get a big pop-up window with a commercial advertisement saying "Enter credentials for <username>@yahoo.com on pop.mail.yahoo.com" and asking me to sign into Yahoo. See attached images. The window is very intrusive, does not have a close/exit button in the top right corner, can't be moved or resized and won't stay minimized. I have to right click on the icon window in the task bar and choose "Close window" to get rid of it, but then it pops up again after 10 minutes. This window seems suspicious to me and I don't like it, so I won't enter my password into it. I also don't like the fact that it pops up again every 10 minutes after I close it.

How can I get rid of this window and get the old "Enter password ..." window instead? Thank you.

Asked by mazyarm 4 days ago

Last reply by mazyarm 3 days ago

Thunderbird 'get mail' function

Thunderbird has suddenly stopped downloading emails from ISP server. New emails appear in a preview box in bottom right of screen, but only about 1 in 20 is copied to … (read more)

Thunderbird has suddenly stopped downloading emails from ISP server. New emails appear in a preview box in bottom right of screen, but only about 1 in 20 is copied to the Inbox. All ideas/fixes gratefully received.

Asked by gislint 1 week ago

Last reply by gislint 1 day ago

TPG Provider / Thunderbird help!!

Hi everybody, I have a big problem with my 2 TPG emails using Thunderbird. I try to explain better my situation: I have 2 TPG emails, with this provider and using Thunde… (read more)

Hi everybody, I have a big problem with my 2 TPG emails using Thunderbird. I try to explain better my situation:

I have 2 TPG emails, with this provider and using Thunderbird, the problem is, the problem start 1 month ago, I m unable to receive emails or send emails. So I try to find a solutions online and calling the TPG support. I discover that I need to downgrade the Thunderbird version because the new one doesn't support some TPG server settings . So I have downgrade the Thunderbird version I think is the 68 one, but the problem is that 1 of my mail works and the other NO! I ve check all the IMAP and POP3 settings with TPG SUPPORT and double check this maybe 20 time. Is correct for my provider. So them suggest me to contact a Mozilla support. One of my mail works and when I try to set the other email ( a both are @TPG mail ) doesn't work! 0!! Do you have any suggestions? Is so frustrating I try to solve this problem 1 month ago. Thanks in advance!

Asked by enricomaggio89 6 days ago

Last reply by enricomaggio89 5 days ago

Thunderbird

Hello! I cannot find it in the program settings: so that a confirmation window appears when deleting a letter .... I have already deleted the wrong letter by mistake seve… (read more)

Hello! I cannot find it in the program settings: so that a confirmation window appears when deleting a letter .... I have already deleted the wrong letter by mistake several times.

Asked by timbox_1 4 days ago

Last reply by timbox_1 3 days ago

TB78 broken, please help

At my age (83) change presents problems I find hard to fix. TB78 deleted both my address book and all custom colors. I had an address book that I built over a period of … (read more)

At my age (83) change presents problems I find hard to fix. TB78 deleted both my address book and all custom colors. I had an address book that I built over a period of 15 years. I had custom colors for the main display page of new emails (which is not white). White is hard on my eyes and difficult to read from. Without getting fancy and technical (like importing from Becky interhet mail, never hard of it, or changing a profile (????) please help me to restore the missing stuff. Thank you, Shell

shell24@optonline.net

Asked by SAM 1 week ago

Last reply by SAM 6 days ago

Thunderbird 78.5 update broke incoming email

I've read through and tried all the suggestions here: https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-get-or-send-ema… (read more)

I've read through and tried all the suggestions here: https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-get-or-send-email-messages

The problem is not with my ISP because I can receive email on another device that does not use Thunderbird

Asked by premiumhay 1 week ago

Last reply by premiumhay 4 days ago

Thunderbird spontaneously ignores threads

Sometimes when I return to my computer after using Thunderbird, but having left Thunderbird open, a message appears at the bottom asking me if I want to undo "ignore thre… (read more)

Sometimes when I return to my computer after using Thunderbird, but having left Thunderbird open, a message appears at the bottom asking me if I want to undo "ignore thread" for some message or other. The problem is that I didn't intentionally tell Thunderbird to ignore a thread; I don't even use the feature, ever. However Thunderbird ignores threads anyway. I completely lost track of several important messages before figuring out that this feature (which previously I wasn't even aware of) seemed to be activating spontaneously. Am I doing something that could trigger it? This only happens if I leave Thunderbird open while I'm away from the computer. On my return, I find the message asking if I want to undo "ignore thread." I think the thread in question may be one that's highlighted because I have left the cursor resting on it. But surely that shouldn't be enough to make Thunderbird ignore the thread. Or is it? It's been happening a lot lately.

Asked by kwallen 4 days ago

Last reply by kwallen 3 days ago

Income email don't show up in Thunderbird

Some incoming emails to one of my accounts never appear in Thunderbird, although I see them on my phone and by accessing the account of the web. Also, sometimes messages… (read more)

Some incoming emails to one of my accounts never appear in Thunderbird, although I see them on my phone and by accessing the account of the web. Also, sometimes messages appear in the inbox hours, or even days late.

I've tried right clicking on Inbox and clicking the repair button. It doesn't help. Any other suggestions out there?

Asked by gold.albert 4 days ago

Last reply by gold.albert 3 days ago

No longer receive forwarded email from work email account (MS Exchange) - "...recipient's email provider rejected it."

I no longer receive forwarded email from my work email account (MS Outlook) - "... recipient's email provider rejected it." This condition is new, previously have been ab… (read more)

I no longer receive forwarded email from my work email account (MS Outlook) - "... recipient's email provider rejected it." This condition is new, previously have been able to receive forwarded email for several years.

Thank you!

Asked by gdunman 4 days ago

Last reply by gdunman 9 hours ago

AT&T bellsouth.net login problem

I have three email address, all bellsouth.net domains. If I go to the AT&T Yahoo site I can login to all three addresses without a problem. Therefore I know I have a … (read more)

I have three email address, all bellsouth.net domains. If I go to the AT&T Yahoo site I can login to all three addresses without a problem. Therefore I know I have a good password and the accounts are not locked.

Last fall I lost access to all three email accounts via Thunderbird. AT&T support told me I had to establish a secure 16 character password and convert to from POP3 to IMAP servers (this proved untrue as POP3 still works). After much effort I converted all three addresses to IMAP and regained access. A few months ago one of the three address suddenly would not login via Thunderbird. AT&T technical support proved no help resolving this problem even after hours of telephone time. I can still reliably log into this account via AT&Ts Yahoo site but not via an email client like Thunderbird or OE Express. On both clients I tried both POP3 and IMAP logins, and although both work for the other two accounts, nothing works for the one problem account. Thunderbird gives the following message when I try to log in "Login to server imap.mail.att.net with username xxxxxx@bellsouth.net failed.". I used both the original password that works with Yahoo and the 16 character secure password, with the same result. I also checked the settings multiple times.

I tried everything I can think of without success. Any suggestions would be appreciated.

Asked by Barryng 5 months ago

Last reply by Barryng 7 hours ago

multiple saved e-mails in IMAP Drafts -folder and not deleted after send e-mail

I configured TB since many years to store my draft e-mails not locally but in IMAP by choosing the correct folder in the TB configuration settings in 'Copies and Folders'… (read more)

I configured TB since many years to store my draft e-mails not locally but in IMAP by choosing the correct folder in the TB configuration settings in 'Copies and Folders', 'Drafts and Templates', 'Other'. This worked fine upon a few updates of TB back.

Now on every saving interval as configured for 'Automatically save every x minutes' in the general account settings a new draft is saved in stead of replacing the original draft. Also the draft(s) aren't automatically deleted after sending the final e-mail. I found out that all of this functions well when I changed the configuration to store the drafts in a local drafts folder. But I want my old setup back.

I'm using an updated W10 system and the most recent TB client version which is 78.5.0 (64-bits) but I don't know which version did function well.

I did found a post about the simular problem and I tried all the suggested solutions but none of them did help. I'm an experiencied IT-engineer myself and do help out a lot of other people solving problems considering POP/IMAP and e-mail clients on all kind of different OS platforms but this problem goes over my head!

If anyone can help me out I would be grateful.

Don

Asked by register.onzin 1 week ago

Last reply by register.onzin 6 days ago

Emails prior to 2020 gone from local folders

Sometime over the past few months (I don't know exactly when), everything prior to 2020 on my local folders got dumped. I have no idea how or why, only that 20 YEARS of … (read more)

Sometime over the past few months (I don't know exactly when), everything prior to 2020 on my local folders got dumped. I have no idea how or why, only that 20 YEARS of emails are now gone. I can probably get some of them from a backup, but this is not cool. To my knowledge, nothing I did caused this. I'm an experienced computer (and email) user and have had Thunderbird for many years. I looked to see if a filter was set somewhere, but didn't see anything to clear.

Asked by JKohl 6 days ago

Last reply by JKohl 6 days ago