Thunderbird Support Forum

My computer crashed, I restored it but Thunderbird is no longer working. Every time I try to use it I get the following error message: "Error with account xxxxx. Sending of password did not succeed. Mail server pop verizon.net responded (SYS/TEMP) server error, please respond later"

To address the 'write auth' error, I followed the instructions given to re-create the email 'from existing' and set the config as POP3. When I clicked Done I got an "error Creating Account" stating that "incoming server already exists." what do I need to do next to get past this?? Please advise. thx

Can't receive or send mails on my main address peter.lerche@mail.dk on my PC. Can receive but not send on my phone. Can receive and send on my spareaddress peter.lerche28@gmail.com on my PC.

I use dark mode (Windows 10 Pro, Thunderbird 115.4.2 (64-bit)). Fresh installation, fresh profile. When I reply to some emails, the reply text is not visible. The examples I saw were with a light (white?) background, but I'm not sure if it also happens with other backgrounds. But it's not all white backgrounds either, some emails with a light background I can reply to just fine.

The reply area can be dark with a dark grey font (slightly different color), or it can be white with a white font. In both cases, obviously the text I type is not readable.

Any idea how to fix this?

Howdy, I have a number of folders under my POP email account folder. I moved a couple of them to the local folder using drag and drop. It seemed to be going OK but when I went to double check the content, all the messages where gone. I could not find them in trash nor were they in the "from" or "destination" folder. The only things that were saved were the folders and subfolders.

This seemed like a simple move operation but it has gone very wrong. Any ideas why?

I have backups. Can someone point me to the procedure to recover specific folders in email?

I have been trying to search for a solution but have not been successful in even finding this issue.

This is on a Win10 PC running 115.7.0 (64-bit) version of Tbird.

Thanks!

After years without problems, Thunderbird suddenly started locking up when I try to insert an image into a new message. There is no error alert; the message just completely locks so that I have to force task to end. Until a couple of weeks ago, I was able to insert files stored on my computer or copied from browser with no problem at all. [Not talking about a signature, just an image. Emojis work fine]

Am not aware of changing anything. Running Windows 11 Home version 23H2, if that helps anyone explain what's happening. Thunderbird version 115.5.0 (64-bit)

Haven't tried un/reinstalling TBird as want first to see if there's an easier solution (have several accounts).

Thunderbird has crashed three imes in one day:

Crash Reports for the Last 3 Days Report ID Submitted bp-9c6073e7-09c0-4e42-b775-1ceba0231222 2 minutes ago bp-48791da4-8c79-4313-b918-d2b990231221 7 hours ago bp-0c940712-2c05-475a-b9ca-358280231221 9 hours ago

I have been using Mozilla email for years, but since yesterday when I try to send email I get this error message:

Sending of the message failed. An error occurred while sending mail. The mail server responded: sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.

I have not changed any settings, and did verify the account settings.

Rebuilding the database for the inbox and sent messages does not work. Message is being indexed - it always hangs in the same place: Indexing 6,416 of 28,169 messages in the Sent folder (22%) The process stops and does not go any further. The inbox won't rebuild at all. How to check the logs and on which message the process stops? There is space on the disk. I can't roll back the version because I have the beta version (the new one stopped working and only the beta version worked properly). Antivirus also disabled. All sqlite files were deleted (moved) but it didn't help.

Until a few days ago, you could scan with the Brother iPrint&Scan printer application and open the PDF file with Thunderbird. Thunderbird would then open a new email with the pdf attached. Now when I try to open it with Thunderbird it doesn't open and the pdf opens from Microsoft Edge. ​

Hello

In september I got a new computer and then reinstalled windows (10) as well as thunderbird but since them, and unlike on my former pc (win10 64 too, never had an issue for years), the app is constantly crashing at least once per day.

I get this logged :

Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Mozilla Thunderbird\thunderbird.exe

Problem signature Problem Event Name: AppHangB1 Application Name: thunderbird.exe Application Version: 115.6.1.0 Application Timestamp: 65985314 Hang Signature: 3cf8 Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1036 Additional Hang Signature 1: 3cf86febfa3045382340f55bfddb133d Additional Hang Signature 2: f409 Additional Hang Signature 3: f409ad44de4820d7417e6d1be55de321 Additional Hang Signature 4: 3cf8 Additional Hang Signature 5: 3cf86febfa3045382340f55bfddb133d Additional Hang Signature 6: f409 Additional Hang Signature 7: f409ad44de4820d7417e6d1be55de321

Extra information about the problem Bucket ID: 4e371bae829e2a839a8a4827964321ec (1912420326634103276)

What could I do to fix this? thank you

Actions causing issue: 1. Select ~100 messages in a folder on an account of a particular mail provider. 2. Drag selected messages into a folder of an account of a different mail provider.

Result: Thunderbird very slowly moves the messages. It then almost grinds to a halt, regularly showing "Not Responding" and losing window border characteristics (goes white [in Dark Mode]). It indicates in the messages area that it is downloading messages from the original email account. It continues like this for HOURS. It becomes unusable. Even the simplest tasks freeze up.

In the troubleshooting info below, account3 is the original account and the destination account is account7.

Any advice, rectification greatly appreciated. Thanks.

Troubleshooting Info [Most account names made generic for privacy]

 Application Basics

   Name: Thunderbird
   Version: 115.6.0
   Build ID: 20231215200246
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.6.0
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 31.9 GB
   Disk Space Available: 31.4 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.Provider1.com:993, 3, passwordCleartext
     OUTGOING: , mail.Provider1.com:465, 3, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

   account3:
     INCOMING: account3, , (imap) mail.Provider1.com:993, 3, passwordCleartext
     OUTGOING: , mail.Provider1.com:465, 3, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) mail.Provider1.com:993, 3, passwordCleartext
     OUTGOING: , mail.Provider1.com:465, 3, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) mail.Provider1.com:993, 3, passwordCleartext
     OUTGOING: , mail.Provider1.com:465, 3, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) mail.Provider2.com:143, 2, passwordCleartext
     OUTGOING: , mail.Provider2.com:587, 2, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) mail.Provider2.com:143, 2, passwordCleartext
     OUTGOING: , mail.Provider2.com:587, 2, passwordCleartext, true

   account9:
     INCOMING: account9, , (imap) mail.Provider3.com:143, 2, passwordCleartext
     OUTGOING: , mail.Provider3.com:587, 2, passwordCleartext, true
     OUTGOING: , mail.Provider3.com:587, 2, passwordCleartext, false

   account10:
     INCOMING: account10, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true

   account11:
     INCOMING: account11, , (imap) outlook.office365.com:993, 3, OAuth2
     OUTGOING: , smtp.office365.com:587, 2, OAuth2, true

   account12:
     INCOMING: account12, , (imap) outlook.office365.com:993, 3, OAuth2
     OUTGOING: , smtp.office365.com:587, 2, OAuth2, true

   account13:
     INCOMING: account13, , (imap) outlook.office365.com:993, 3, OAuth2
     OUTGOING: , smtp.office365.com:587, 2, OAuth2, true

   account14:
     INCOMING: account14, , (imap) mail.Provider4.com:993, 3, passwordCleartext
     OUTGOING: , mail.Provider4.com:465, 3, passwordCleartext, true

   account15:
     INCOMING: account15, , (imap) mail.Provider1.com:993, 3, passwordCleartext
     OUTGOING: , mail.Provider1.com:465, 3, passwordCleartext, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

     RNP (OpenPGP)
     OK
     0.17.0
     0.17.0+PR2073.MZLA.115.6.0
     C:\Program Files\Mozilla Thunderbird\rnp.dll

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   GPU: 1

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.90.1
     3.90.1

     NSSSMIME
     3.90.1
     3.90.1

     NSSSSL
     3.90.1
     3.90.1

     NSSUTIL
     3.90.1
     3.90.1

After the last couple of Thunderbird updates, I have been experiencing a really frustrating issue that I can't seem to resolve.

Only when I receive emails from one specific recipient and I go to reply to them, the font size is suddenly really large, and the spacing between new lines is huge.

Even if I set the font options to the same as if I was replying to a different recipient or creating a new message, it still appears really large.

What's worse is even if I make all these adjustments and get the font size and formatting looking okay, the actual sent message is even more out of whack and has all these spacing problems.

Does anyone know what might be going on? No other mail client I use experiences this issue whatsoever, and this issue is only occuring with this recipient.

I'd really appreciate any help you can give me.

I've been using Thunderbird for many years.

TB has been working fine for all those years. and I have probably thousands of emails stored. Then, I went on a trip Sep 28 to Oct 14 and did not use Thunderbird for about 17 days. On my return, I tried to open TB. I found that a screen opened that I hadn't seen before, and TB seemed to be loading. While loading, at the bottom of the screen it said "Checking inbox for new messages...". Then, after a while it crashed without ever opening.

I tried to open TB several times after that, and I've always gotten the same behavior -- ending with a crash and never being able to open TB.

During the loading once, I clicked on Help >AboutThunderbird, which showed 115.3.3.(32-bit) and "Downloading Update 2.4 of 5.4 MB."

The last four Crash Reports, all dated 10/31/2023 are (the last one being the latest): bp-e634fd35-1b8a-488a-a9df-c23050231101 bp-73858652-569e-4362-95d6-030490231101 bp-992529bf-d1af-41d9-a438-43c370231101 bp-c39563fd-bca7-406f-8abf-85bde0231101

I thank you very much for your assistance. D. Prerau --prerau@rcn.com

I have used Juno for one of my email accounts since it was first introduced in the 1990s. More recently, I have learned to use Juno's POP and SMTP servers, however in recent years some issue developed between Juno and Mozilla/Thunderbird, wherein TB will not place a message sent through Juno in the Sent or Drafts folder (as applicable) on the Juno server(s), forcing TB to use separate local folders instead. For incoming mail, I use server pop.juno.com on port 995 with SSL/TLS security and encrypted-password authentication. For outgoing mail, I use server smtp.juno.com on port 465. Every time I send mail, the following messages appear: There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again. which is inaccurate, given I have a considerable-sized hard drive (500 GB), plus multiple USB drives with much more space... then comes: Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-bob.in.jersey@juno.com. with the choice of buttons Retry, Save, or Don't Save. Please do something about this, or tell me what I need to do to ensure that the messages go to where they're supposed to go. Thanks.

Dear Mozilla Support team,

I hope this email finds you well. I am writing to inform you about an issue I am currently experiencing with my email account. While I am able to sign in and receive emails without any problems, I am unable to send emails.

Below, you will find my email configuration settings. Could you please review them and let me know if there is any issue or if I need to make any adjustments?

Please provide me with information via email at thu@globalvision.ch and thuha4210@gmail.com. In case I don't receive it.

Thank you for your prompt attention to this matter.

Best regards,

Just a day or two ago a thunderbird screen pops up when I open my mail and wants me to log into my google account but does not allow me to. Its oversized and does not allow reforming it either. When you click on next it goes to another screen that says ----- GOOGLE 400 That's an error. Then a couple lines later it says --- The server cannot process the request because it is malformed. It should not be retried. That's all we know. --- ( the dashes I added to break up each line)

     So it takes using the ESC key to remove it off the screen, but eventually pops back up. I have to use end task to remove it all together but again when I open mail it returns.  I tried to upload a screen shot to you but it kept giving me an error message.
    I hope you can correct this problem. Yes I did reboot incase it was a computer problem. Thank you for your time and I hope you can fix this matter. I seen in the forum some were having similar issues but did not see my exact problem.