Thunderbird Support Forum

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

Hello, since upgrading to 115 Thunderbird has disabled all add-ons, and does not have an option to reenable them. This was done to several extensions which are not marked as incompatible including "NestedQuote Remover" and "Unmangle Outlook Safelinks". Removing and uninstalling them solves nothing. Indeed, the button to install from the market does not work. I had to save to and then install from a local file to test this.

I am not in trouble-shooting mode, but I have found that "Load Temporary Add-on" in debugging works for the current session.

(I tried searching Google and this forum to no avail.... only turning up irrelevant thread about older versions, Firefox etc.)

Am using 115.10.1 Thunderbird on Windows 10. This email account inbox shows one unread message, but I can't find any unread message. Toggled message threads to see if a previous message was unread, but could not find any there either. Have both closed Thunderbird and restarted the computer, but it made no difference. It is bothersome, but my main concern is whether this is indicating some virus or other hack of my computer. This is just a home computer, not on a business network. Do have it on wi-fi. Is it just a matter of somehow resetting the unread message indicator or is it a sign of something more serious?

After last 2 updates several emails were showing up as code. I think I have that stopped. But now 1 email combines with many with to & subject correct, but the from & preview is all the same email from Amazon from 2017.As time goes on, it takes over more emails. My phone email is fine, so this is strictly a Thunderbird issue again.I used sfc/scannow & it said it found problems & they were repaired. Now I see a few more emails look like this. I'm about ready to chuck Thunderbird & go back to Outlook. This has been going on for several weeks with the first issue, the combined emails just started today.

Hello, I have Webmail by Godday. I have been using Thunderbird for many years to connect to my accounts without issue. Past couple days I get an error message saying it can't connect to the server. Godaddy says they haven't changed anything. I can log in on Webmail but not with Thunderbird. Thunderbird brings up my mail from before it couldn't log in so I have all my stuff I have saved but I can't get new mail or send mail. I deleted Cache, restarted and all that... Disabled add-ons in trouble shooting mode. Here is what I got. Much appreciated

Good morning, This morning thunderbird was not responding and allowing new emails to come thro. So i repaired the folder and now it doesn't display the messages in my inbox. Could someone help me with that? If you want to message me privately thats fine too daryl@doubledtrailerparts.com

Hi,

I have a user who sends me an email to one of my email addresses and it always ends up in the Junk folder. I've repeatedly marked his emails as not junk but that doesn't seem to change anything.

Is there anything I can look at that will help me figure out why it happens, and hopefully find a way to fix it.

I'm on Betterbird in case that matters. I looked thru the release notes and there seems to be nothing tagged with the junk filter.

I noticed this in the X-Proofpoint-Spam-Details email headers: mlxlogscore=764 clxscore=1015

This person seems to be the only person that has this information in their headers. Is it added by the junk filter? Or is it something on the sender's side (he uses an icloud.com and a me.com address)?

Thanks,

L

Reaching my end with defects in thunderbird. I select items in the inbox/index of the UI and it isn't updating the email view pane.

Sometimes I select in the index, it highlights the message, doesn't update and then 10-15 seconds later, the UI does a big update like it had hung on something, and it just ignores my selection completely and selects whatever it wants. This is crazy.

I'll add I have a "unified folder" and despite the 3 accounts inboxes included from accounts configured to never auto update, IT ALWAYS does updates whenever it wishes. Again, this is crazy. Like it can't be supposed to work like this ?

So: Is this thing single threaded ? Is the "unified" folder functionality mature and does it work properly ? Suggestions or pointers to fix or research/test what I see is just flat out poor performance when clicking stuff in the UI ?

I really can't believe I'm questioning the basics of thunderbird.

Version is Win 10, 115.8.1 (64-bit), udpating now but I'd say I have found the basic performance to have tanked since the bug UI change to "modernize" it. Seems to me, without exact data to support that I have been degrading ever since. No updates I've made in last few months have improved anything.

Really don't want to leave but I'm about to try using it on Mac and Linux to compare and at same time I just configured all this in apple mail for the first time in maybe 10 years. This is something I never ever thought I'd do.

Last thought, I use same accounts, on iPhone (Boxer) and many iPads. I don't see any performance problems there so I'm pretty confident this isn't the mail servers.

115.05 when I started.

I typically open Thunderbird about once a month, download my emails from a hosted website, do some clean up, write some emails, close Thunderbird, and do the same about a month later.

Today I opened Thunderbird, saw that it was downloading around 400 emails, and waited patiently, as per usual. When done, however, none of them showed up in the main window. The latest email did not change, was from around a month ago. When I ask Thunderbird to Get Messages it says there are no new emails to download.

Also, I had previously opened emails in the top bar from the last time I had opened Thunderbird, but they were blank, no title and no content. (See screenshot #2)

I restarted Thunderbird several times, no change.

I then upgraded to 115.10, hoping this might fix the issue, but it has not.

Since restarting Thunderbird, 2 new emails have come in and are showing correctly, but none of the initial 400 emails downloaded today are showing anywhere. (See attached screenshot #1)

I repaired the Inbox folder, no help. I renamed the "Inbox.msf" file and had Thunderbird rebuild it, no help. I renamed the "global-messages-db.sqlite" file and had Thunderbird rebuild it, no help.

All of the initial batch of 400 emails - and the emails I had previously opened - just disappeared.

Does anyone have any idea what to do here?

As of Supernova update it would seem, thunderbird is unable to fetch favicons for newly added feeds. They will always display a globe favicon, instead of the respectful favicons.

Worse still, it would seem like removing a feed from the folder doesnt revert it to the folder favicon, but rather keeps the globe!

is there a way to force thunderbird to fetch relevant favicons, or add ones manually?

Thunderbird takes a long time to open?? First it displays a blank page Then blank page marked: loaded Then it opens on the email account I saved the Profiles folder I carefully uninstalled, cleaned and rebooted, then reinstalled the latest version and replaced the Local folder in the new Thunderbird to find all my local folders Version 115.10.2 (64 bits) Win 10 Home 22H2

Hi,

I have a problem every time I close thunderbird, a few seconds later at least another two programs start up on their own. Its usually the Whatsapp desktop app or google games. Some times something from Nvidia will pop up.

Hi. I have this strage problem X writes a mail to "support". "Support" is a distribution list. I receive that mail

I then reply to X. Sender is "support" as it is defined as an Identity under the main mailbox Also there is a rule in that identity to sens a cc copy to support itself (so collegues belonging to list "support" receive a copy)

I then need to send a second email to X, starting from the sent message (as it is a follow up)

So i go under "sent mail", i find the message i sent previously, having from "support" to: X cc "support"

(1) I click reply and i get a message with: - from "support" - to "support" - cc "support"

So "X" has disappeared

(2) Note I have no button "reply to all", but if i right click the masse and the "reply to all", i got a good message with: - from "support" - to "X" - cc "support"

Hope this is clear. Someone can help ? My need is click reply and get result as described at (2) Thank you

[SHIFT]+[DEL] works to permanently delete single messages, but when multiple emails are selected the emails just go to the trash as if I hadn't used [SHIFT]+[DEL].

I have not disabled the warning pop up which asks you to confirm that you really want to permanently delete the emails. I get this warning when there is only one message selected but not when multiple messages are selected.

When I look at the trash I see that the selected emails are there instead of being immediately deleted.

I am having this problem in Troubleshoot mode as well. This is in Linux on a Chromebook.