Thunderbird Support Forum

I got a new pc so I copied the thunderbird file from the old pc to an usb following the instructions in this site. I copied back into the new pc (thunderbird) without creating a new account and nothing. I did it creating a new account and nothing. installed and reinstalled thunderbird and copied just the profile folder and nothing, copied just the local folder and nothing , thunderbird always open asking to set up a new account and old profile doesn't get recognized. I need help please cause I don't want to loose my saved mails. I have tried many options stated in this web siete but none of them seems to work. it is very frustrating that such a simple solution from here it doesn't work.

Dear TB helpers, I have a migration problem for email messages needing to be transferred please to a new PC. They resided in my previous TB within local folders, i.e., on my old PC.

Having backed them up by copying and pasting the old profile (and all its contents) on to an external HDD, I have also recopied the profile to a desktop folder on the new PC. It has a lot of sbd suffix folders and msf subfolders and many items with a name but no suffix.

The newly installed TB (IMAP method for my gmail address) on the new PC has a different 8-character ID as the default user new profile, i.e., different from the 8-character ID for the TB profile on the old PC.

Can the old email messages be added to the new TB local folders in the new PC under the new profile by following certain simple steps? I would not want to lose these 25 GB of messages as some could be needed for future reference. Just looking for continuity really but do not trust my knowledge of TB.

Regards, Bill 30may22.

I had to refresh the OS on my Ubuntu machine and thus lost my Thunderbird application but my home directory is intact and my previous profile (containing multiple mail accounts) is present. When I reinstalled Thunderbird it starts with all settings blank. How can I point to my existing profile without rebuilding all the account information from scratch?

Thunderbird used to ask me for my password on incoming emails but this has now disappeared and mail is automatically downloaded when I open Thunderbird. How do I re-instate this? I have version 91.10.0 on a Mac and have a POP3 account. I am still asked to enter a password for sending mail and would like to keep this feature.

Migrated now 77yo father a couple years ago from Win XP to Win 11.

He had been using Outlook Express for years, so I may have chosen Thunderbird ESR as replacement. He has the latest version (17.0.9) but it has stopped working due to Gmail's security change (oAuth).

Should I backup his profile, uninstall ESR, then download and install latest TBird version to get working again? Thanksbold text

Just installed an upgrade to Tbird, and the Cardbook integration fails, in that you can no longer put in a search. The search area is greyed out.

Can scroll to record but not search

It was working jyst before the upgrade and not afterwards

Hi, Can someone please tell me why my new computer cannot see the Thunderbird Profile folder which I've migrated from my laptop into the correct folder of the new i7 computer. If I take out the default Profile folder and replace with the migrated one, Thunderbird will not open because it says it can't see the Profile folder. However if I put back the default Profile folder then Thunderbird works again. There must be a secret here somewhere! Any help will be much appreciated. BW Clifford

I am currently running the Thunderbird 91.10.0 (32bit) version. I received your email about installing the "102Beta" version, but I cannot find instructions about migrating from 32 to 64 bits. Is a bump-less transfer even possible? Is the 102Beta version 32 or 64 bit?

Hi,

My Problem: After an update Thunderbird does not let me access any functions, and just stays with an "empty" screen (see below)

What happened/lead to the problem? Thunderbird requested to be updated. After the update run, thunderbird was restarted (as requested). This is how it looks after restart (see image 1) Almost none of the functions work.

What might be the cause? From my guess it seems that Thunderbird is still in the mode to complete the update. For some reason it cannot complete the update cycle- As you can see in the second screenshot it still says a restart is necessary. When I click on the button, thunderbird restarts, but still with the same (empty) screen.

System Info: Windows 10 I currently use thunderbird 91.10.0

What I already tried:

• I already tried to use "safe mode" . But it didn't help either
• I already tried to uninstall / reinstall thunderbird. But still I get in this endless update cycle.
• Tried to instal 91.1.0

I have set up a new server for all my web sites, including the domain I use for e-mails. I have changed the nameservers and e-mails are going to the mailbox on the new server. The e-mail address remains unchanged. I now want to set up an account on TB to access these e-mails. I've gone through the 'Add Mail Account' procedure, to the point where TB tells me 'incoming server already exists' and I can get no further. Do I need to delete the old account in TB and start again? I can do this, of course, but it means setting up a whole lot of preferences over again, which I'm hoping ot avoid.

Hi,

I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer in their previous order. How would I change the order.

I tried moving them, but they return to their original position after every reboot of thunderbird 91.

Additionally, is there any good docs about folder paths to learn more about archiving or default settings.

Thanks,

I noticed that some of the answers which solved this issue for others were describing sections of Yahoo mail which no longer exist, so I either get the can't find settings for email or the unable to login to server messages when trying to set this up now, please provide an updated answer to both IMAP and POP3, thanks.

During email configuration, TB says incoming server already exists and stops me at that point.

How should I respond to this dialog?

Thanks for you assistance.

I am moving Thunderbird to a new Windows 11 (64 bit) machine, and downloaded Thunderbird 91.10.0. I used a new profile when I created my two email accounts. But there are several problems: 1) when I exit, Thunderbird doesn't close down completely 2) when I try to look at addons.thunderbird.net or Release Notes from within Thunderbird, the new window never loads (on the other hand, this means that there are no add-ons to confuse the issue) 3) Thunderbird occassionally crashes. I can send you Troubleshooting Information if you need it; it means nothing to me.

The above is the simple version of the problem -- I have been working on this for 2 days, and am no closer to a solution. Any help would be appreciated.

I have done many searches via Google on how to migrate Outlook 2016 Address Book(s) to Thunderbird and have not found one that does the job.

I did find a suggestion to use Thunderbird V31.8.0 to migrate the Outlook Messages & Addresses. This worked; however, then could not find a way to do a clean migration on up to V91.10.01.

Any good solutions (free) that will work?

Roger Hendrix

I have changed from Ubuntu to MX Linux recently and have kept my Thunderbird profile data.

On MX TB 78 is installed.

When I copy the Ubuntu TB profile folder to my new MX install and start Thunderbird I get a message saying that "You have launched an older version of Thunderbird" (which is not the case, I launched versions 78) and that I can either create a new profile or quit the program..... Not very useful.

How can I use/import the data from my previous (Ubuntu) install? It seems likely that I had version 78 on Ubuntu as well, my system was up-to-date, but of course I can't check that anymore.

Thanks

T.

I've been happily using Thunderbird for email for many years. Recently, the gmail OAuth2 requirement has made my POP3 accounts quit working. Currently on 38.5 for Windows 10.

Following various posts, I've tried to convert two specific email accounts to imap, and things are not going well.

My primary email is already imap and works fine. I've tried multiple times to convert the other two, and my current state is I've deleted those two accounts entirely (via Account Actions). When I try to install Existing Account, I eventually get to the point where the server config seems correct, but hitting "Done" results in the above message. I'd be surprised if imap.gmail.com can only support one email address. The emails are named differently, and use different passwords. Imap is enabled via browser based access to both accounts.

Incoming server imap.gmail.com:993 Outgoing smtp.gmail.com:465

I am a long time Thunderbird user. I am moving to a new PC. I used the procedure that you recommend to move Thunderbird (excellent, easy-to-follow), but it only moved one account.

I had one Verizon.net account with another Verizon.net alias to that account. When Verizon switched their email hosting to AOL (they bought both AOL and Yahoo) the alias became the account and the account became the alias. To Thunderbird, it looks like two different accounts.

After the switch, I continued to store emails in the now-alias account folders. When I restored my 23 GB of emails, the alias account folders did not transfer.

Since I stored some vital information in those folders, I need to either (1) copy the folders to my new PC or (2) keep my 11-year-old PC running. What should I do?