Thunderbird Support Forum

I drag-n-dropped an account (POP3) folder "inbox" to the "Local Folders". How can I return the "inbox" folder back to my account folder ? Drag-n-droping back does not work.

hello, how can i copy my Linux mint Thunderbird profiles over to windows 10? i get a copy alarm "can not copy symbolic link" when i try to copy the .thunderbird directory to my dos formatted usb drive. i do see that the linux profile directory has both imapmail and ImapMail directories. i believe this is the issue. when i am copying from linux to the dos usb drive, the error window askes to skip/cancel the directory it is troubled by. as both imapmail and ImapMail have the same size and file count, can i just skip one of the directories? is either better on the dos side? thank you for your time. Bara

Hello,

I have just imported my old email from Outlook to TB Local Folders. Everything works out except some of the email (not all) show a wrong date in the email list. The date show a future date like 2/7/2101, 6:28 AM. Please check the attached image. Any idea?

For some reason, my Thunderbird recently "updated" to version 115.10.2, and the "About Thunderbird" dialog says that it is on the "esr update channel." I can find no information about the esr channel. However, when I start Thunderbird, it displays the "Welcome to Thunderbird DAILY" screen. Am I correct that this is an error? If I were really on the daily channel, I think that the version number should be higher.

Been using Outlook, but am having issues. Decided to try TBird. Got the email part set up (far as I can tell). Calendar and Address book are a different story. Calendar: Using Google Calendar as primary calendar. Consists of an appointment, birthday, and holiday calendars. Created a new calendar and entered the URL for my Google Calendar. It showed up in TBird apparently OK. Created ANOTHER calendar and entered URL for Googles stock Holiday calendar. It also seemed to show up OK. Tried to do what I did with those calendars to add my Birthday Calendar, but Google uses data from Google Contacts to create that calendar. Can't figure how to add that data. HELP? Address book: Exported Google Contacts Data to a CSV file. Tried BOTH Outlook CSV and Google CSV exports. NEITHER produced a CSV file ANYWHERE Close to what TBird appeared to want, based on what showed up on the "fields" page that appeared after I chose the CSV filename. Moving data around in a spreadsheet is a Royal pain. Isn't there a Google Contacts CSV export file that more closely approximates the arrangement that TBird WANTS?

Hello All,

I have recently installed Thunderbird email client which populated on its own and before I was asked for an address or Password! This may be by design which is not an issue as such. However, I noticed that none of my Laptop, WIN 10, Windows Live Mail subfolders were present.

I had imaged at some point I would have to import all my Folders and the emails from Window Live Mail using the importexporttools-3.3.2 program. I have also been made aware that sometimes the process would not be without errors. Nevertheless I forged ahead.

Unfortunately I have discovered there are odd emails missing. It seems I have two options to try and recover the missing contents. 1) To delete Thunderbird client altogether and fresh install, plus to import folders and emails again. Or 2) To repeat the import procedure by over writing, which will hopefully add the missing emails!

However, I have two questions, if I am able to over write. 1) Is it possible to repeat the import again? 2) Will the result be I end up with hundreds of duplicate emails as well as those missing emails?

Perhaps someone has experience of the outcome.

Thank you in advance.

As of today Cox is moving all email services to Yahoo. I have been using Thunderbird for Cox.net email. I have about 40 existing folders under cox.net. Yahoo now has Cox.net and is providing my new emails so I still have the same email address and can access it through webmail. What is the best way to transition this from the old Cox cox.net to the new Yahoo cox.net on Thunderbird and keep all existing folders? Thank You

According to Help>About Thubderbird the current version is 115. But searches in my browser tells me the latest version is 105.

Am I not searching deep enough?

Thanks, James

Have two computer with same email. My Wife's computer password got corrupted and unable to get messages. I deleted TB and deleted any reference to Thunderbird in the registry. Turn off and restarted PC, downloaded new install and run and all the setting from before automatically were in place and still could not get pass the password issue. My computer does not have any password.

My wife's PC, under setting, does not have any saved passwords or a Primary password or even the "Use a Primary Password" checked. If it is checked there is nothing there. It just will not get passed the password issue being always asked when trying to "Get Messages".

How do you get rid of all the infor, setting, password requirements and to be able to restart with a clean Thunderbird install or get passed the password issue? Making my brain hurt.

Since installing Ubuntu 23.10 on my new desktop pc, Thunderbird is failing to see the account details in .thunderbird I copied all the files from my backup into a new account directory (/home/cfi/.thunderbird/y4xyxmli.default), a technique that has worked many times in the past, but not this time. Previously, thunderbird has simply taken the settings from the backed up files and used those to connect to my organisation's mail server. Any ideas? How can I force Thunderbird to read the old account settings?

Many thanks.

My email provider required me to migrate to a new server and advised setting up a new Account in Thunderbird. I did this and it successfully imported most or all of my stored emails from the old server. However, the import only preserved the first level of sub-folders (I have up to 3 levels). If I right-click on my email account in Thunderbird and choose Subscribe, I can still see the sub-folder structure there. Is there any way I can restore it so that it (a) shows the full collection of sub- and sub-sub folders in the tree; and (b) locates the correct emails in each sub-folder? If not, I face days of work to recreate sub-folders and move emails to their correct location. Thanks for any help!

Hi there,

I had 755 emails in a label in one of my two gmail accounts. I linked by gmail accounts in thunderbird and selected 'copy' of the label from one account to the other. However, only 359 have transferred. I've tried again and nothing has changed. Its made a big mess of both my gmail accounts.

As I move from an old computer to a new computer, I can't seem to remember my old computer's T-bird password, which asks for the new computer download setup. Where can I find the password on my old computer?

Hello,

I was using the previous version of Thunderbird (115.10.0) (64-bit), which was crashing upon exit. I tried to update by clicking on Help and About Thunderbird, but it didn't automatically update to the newer version (115.10.1 (64-bit)). So the instructions I followed was do download the new version. However, when I open the new version, all my email accounts and calendars are missing. How do I restore my old profile?

How do I move all my message filters and address books from my Windows desktop PC to my Windows laptop?

I have three email accounts and ten address books. (The message filters use the address books to sort messages into folders.)

There are a bunch of abook* files in the root directory of the profile. Is it sufficient to move these to the laptop, or are they indexed somewhere?

There are msgFilterRules.dat files in many subfolders of Mail and ImapMail. Is it sufficient to move all of these into the corresponding folders on the laptop?

Is there an easier way to do either of these?

If I try to import Mail Message in Outlook 2016, the progress will not proceed at 0%

Both Outlook and Thunderbird were running on 64bit

How to solve this?

Cox Communications recently discontinued its e-mail services but provided a simple, direct transfer path to Yahoo Mail. The transfer retained the '@cox.net' referent in the e-mail address -- e.g., 'myusername@cox.net' -- to make the transition to Yahoo Mail seamless for all correspondence. The new Yahoo Mail username also now includes the '@cox.net' referent -- e.g., the former 'myusername' under Cox is now 'myusername@cox.net' under Yahoo. The transfer was successful, and e-mail send & receive functions for all of my old Cox accounts now work on the Yahoo Mail servers -- but ONLY in Yahoo's webmail.

in order to get Thunderbird to recognize my existing accounts under the new Yahoo regime, I went to 'Set Up Another Account > Email' and entered the required information, as illustrated in the attached screenshots. (See attachments 01 & 02.) The Set Up procedure initially found the old Cox server settings, apparently from Mozilla's archived data for the account. I Then performed a manual configuration, and, as indicated in the attached screenshots, the Set Up procedure also successfully found the new Yahoo Mail servers. Success, right?

Wrong! When I restarted Thunderbird, the new Yahoo Mail server settings were in place, but the username had not been updated -- it lacked the '@cox.net' suffix. After manually amending the username and again restarting, the new server settings and amended username were in place, but connection to the Yahoo servers failed repeatedly. (See attachment 03.) A second round of the 'Set Up Another Account > Email' procedure revealed that the archival Mozilla data had not been updated -- it still pointed to the old cox.net settings -- and a second manual configuration led to the same results as the first: Thunderbird failed to connect to my account on the Yahoo Mail servers.

I then looked for a way to completely remove the existing account from Thunderbird, and then to create a new account from scratch for the existing account on Yahoo Mail. I consulted Thunderbird online support advice [ref. 'Close My Account - https://support.mozilla.org/en-US/questions/1395523 ]:

"If you created a mail account in Thunderbird for a particular email address to download emails from server then you can easily remove it ( Menu icon > Account Settings -- Select name of account in Left Pane -- Click on 'Account Actions' -- Select :'Remove Account'. -- Restart Thunderbird. ),"

However, I could find no 'Remove Account' selection anywhere in the version of Thunderbird that I am using (ver. 115.9.0 - 64-bit)!

Please explain what I must do:

   1. to make an existing Thunderbird account originally set up for an old '@cox.net' address hosted on Cox servers now connect to a new '@cox.net' address hosted on Yahoo Mail servers; 

or, alternatively,

   2. to remove all traces of an existing Thunderbird account originally set up for an old '@cox.net' address once hosted on Cox servers, and then to set up a new Thunderbird account for the same '@cox.net' address now hosted on Yahoo Mail servers.

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