Junk filters always put a user in spam
Hi, I have a user who sends me an email to one of my email addresses and it always ends up in the Junk folder. I've repeatedly marked his emails as not junk but that doe… (read more)
Hi,
I have a user who sends me an email to one of my email addresses and it always ends up in the Junk folder. I've repeatedly marked his emails as not junk but that doesn't seem to change anything.
Is there anything I can look at that will help me figure out why it happens, and hopefully find a way to fix it.
I'm on Betterbird in case that matters. I looked thru the release notes and there seems to be nothing tagged with the junk filter.
I noticed this in the X-Proofpoint-Spam-Details email headers: mlxlogscore=764 clxscore=1015
This person seems to be the only person that has this information in their headers. Is it added by the junk filter? Or is it something on the sender's side (he uses an icloud.com and a me.com address)?
Thanks,
L