Thunderbird Support Forum

Can't print emails or any saved Thunderbird files. I click on FILE>PRINT and get the print preview, butwhen I click on "PRINT" I get a "printer offline message". I can print from Microsoft Word or PDF files and any other program. It appears that everything worked well until the latest Windows update was installed.

I am using an HP printer and print via HP's Smart Print software which I believe is the default. I'm not sure if this is a Thunderbird issue or another screw up by Microsoft.

Thanks for your assistance.

Been using Thunderbird for 5 or 6 years now and am a big fan. However, in the last few versions, the tool seems to be more and more resistant to actually checking for mail when told to do so.

It frequently does not check at startup ("Check for new messages at startup" is checked for all accounts), and also does not check when "Get all new messages" is selected.

I have tested this with known mail waiting to be retrieved and Thunderbird does not do it when directed. It did eventually do it, and downloaded the mail, but I am not sure why the reluctance to check on demand by the user.

It is possible it may just not be REPORTING that it is checking, but failing to get mail I know was there kind of makes that less likely.

The earlier versions, from 5 years ago, worked very well in this regard... always checked on startup and when told to, always reported the activity in real time as the check proceeded. The newer versions are not good at this. Or it is user error, which is definitely possible, but I'm not sure what I might be doing wrong.

Currently using Thunderbird V115.10.1 64 bit, running on Linux Mint MATE. This is the newest version available as of Apr 29, 2024, and the problem seems to be worse in this one than in the previous version. Not positive on that, but I did have a dickens of a time getting mail downloaded that I knew was there.

Any input or ideas will be most appreciated, thank you in advance.

Hi I am having problems with Thunderbird, i’m not sure if it’s to do with a windows 11 update or something else. Thunderbird is not responding also at the start of the ‘not responding’ emails from one of my accounts disappeared and then gradually started to reappear but didn’t get up to date and now just not responding st all. I have tried various things to resolve this, uninstalling and reinstalling Thunderbird, doing this and opening my pc in safe mode, doing this and opening Thunderbird in safe mode. Deleting and reinstalling the latest windows 11 update, reinstalling the latest Thunderbird update. I don’t know what to try next? I read somewhere to delete your profile, after saving it, and getting a new profile but no idea how to do this. Any help appreciated.

According to Help>About Thubderbird the current version is 115. But searches in my browser tells me the latest version is 105.

Am I not searching deep enough?

Thanks, James

Thunderbird won't send an email because it thinks the email address I'm sending to has spam features. When I type the email address in the To bar it immediately puts an asterisk after the address. The email address is bzawacki@xxxxxxx.com. When I send the email it looks as though it sends then immediately an error message comes up that says the mail server responded with error code 43TH9mcn085202 and blocked the email because it has spam features. All I'm doing is sending an insurance estimate as an attachment to my car dealer. I've gone out to my ISP and added this address as a trusted sender but that didn't fix my issue.

when i write a new mail i have this kind of letters , by sent or received mail, the letters are different, see my two screenshots. how can i install that the letters in a written mail are the same in each group?

Comcast/Xfinity is binning email sent from Thunderbird to yahoo, gmail or hotmail

This problem started on April 24.

I have compared the Mozilla info at the front of emails sent to my wife before and after April 24. The only differences other than Subject and content are:

    From - Mon, 22 Apr 2024 16:34:28 GMT
    From - Sat, 27 Apr 2024 08:10:47 GMT

    Message-ID: <c43e9437-1603-41fe-bc73-699c2ac4ddb0@acm.org>
    Message-ID: <ce6cfda0-24b8-4503-9838-2d16fe8fbe94@acm.org>

    Date: Mon, 22 Apr 2024 09:34:26 -0700
    Date: Sat, 27 Apr 2024 01:10:45 -0700

- The Message-IDs are identified as @acm.org - My sending address with Thunderbird is @acm.org - My ISP for Thunderbird is @comcast.net - If I send from xfinity.com which is comcast, the emails succeed - If I send from Thunderbird, the emails fail as follows

Emails to yahoo get:

Diagnostic-Code: smtp; 554 5.7.9 Message not accepted for policy reasons. See https://senders.yahooinc.com/error-codes

Emails to gmail get:

Diagnostic-Code: smtp; 550-5.7.26 Unauthenticated email from acm.org is not accepted due to domain's

Emails to hotmail get:

Diagnostic-Code: smtp; 550 5.7.509 Access denied, sending domain [ACM.ORG] does not pass DMARC verification and has a DMARC policy of reject. [PU4P216MB1581.KORP216.PROD.OUTLOOK.COM 2024-04-28T07:03:54.765Z 08DC66942A10A029] [AS9PR06CA0096.eurprd06.prod.outlook.com 2024-04- 28T07:03:54.886Z 08DC65C282FFA777] [AMS0EPF000001B7.eurprd05.prod.outlook.com 2024-04-28T07:03:54.887Z 08DC66AF862E5B46]

Hello,

I have just imported my old email from Outlook to TB Local Folders. Everything works out except some of the email (not all) show a wrong date in the email list. The date show a future date like 2/7/2101, 6:28 AM. Please check the attached image. Any idea?

Bug forever (years, versions, reinstallations).

Failure by filters whose action is to DELETE. As stated in subject. Uncomplicated.

Other filters work (they distribute msgs into specified folders).

Normally when you starting to write a new email, Thunderbird will set the 'from' address to the address of the account whose mailbox you're current browsing.

However, I have a saved search that entirely contains email from my secondary (work) account, but if I start a new email while browsing it, it picks my default (home) email address. This has caused me to accidentally send emails from the wrong address more than once!

Is there any way to change it so that it'll set the 'from' field of new emails to my work email when browsing that specific saved search?

As stated in the question, messages older than 1000 days are not deleted (this is a POP server). This is on my Desktop which is my primary PC. I also have a laptop using Thunderbird with "Leave messages on server" but with neither option (Number of days or Until I delete them) checked. The purpose of the laptop settings is that since it is not my primary PC I don't want it to delete anything from the server.

I did quite a few searches and the closest thing I found was another user who had migrated to Thunderbird after using another mail client for years, and it sounded like after they installed Thunderbird, they imported their old emails from the old client and then began using Thunderbird. The explanation they got was that any emails that had not been downloaded from the server by Thunderbird would not have a download date in Thunderbird and would therefore not be subject to the "older than xxx days" setting. That scenario doesn't apply to me because I have been using Thunderbird exclusively for at least 5 years, so all emails on the server that are less than ~1825 days (5 x 365) were downloaded by Thunderbird. All emails older than 5 years have long since been deleted from the server manually.

Either I am misunderstanding the "For at most xxx days" setting or something is not working properly.

I have imported a public key in my openpgp key-management/ In my settings of the end -to-end keys: preference of key technology: choose auto the key technology by the available keys. I have read openpgp standard supports inline en s/mime encryption but what is used by thunderbird when I choose openpgp as key encryption when i type/send an email (w/o attachment by myself). I ask it because my correspondent only decrypts inline encryption.

Hello and thank you for your help, I am trying to find my old Mozilla Thunderbird, e-mail account my older computer does not work, anymore, I have not used my Thunderbird, e-mail account in over five years, because I am on a newer computer. And could not access my information on the older computer that does not work. I could really use all my information and EMAIL account for Thunderbird, because I have many years of information on all those emails, I can’t find my password, 0r email address for Thunderbird emails, because I have not used my Thunderbird account in over 5 years. My old computer does not work and Thunderbird Email is a great program. How could I get my old emails back? And working. If you could please give me more or less a time, and date, to wait for your response, so I can wait for someone to help me, and not lose that opportunity. It would be much appreciated, so I don’t miss contact with someone that can help me with this matter. I am in the East coast. And thank you for any concern in this matter please help.

I'm encountering an issue with searching for messages that have been moved from the inbox to various folders in the local archive. After manually sorting messages by topic into designated folders, the search engine appears to correctly identify and list all relevant messages (as shown in picture 1). However, when I attempt to open a message from the search results, the subsequent window is blank (refer to picture 2). This suggests that while the messages are displayed in the search results, they cannot be accessed as their links lead to empty pages.

I have temporarily resolved this issue by rebuilding the global database using the steps provided in the following link: https://support.mozilla.org/en-US/kb/rebuilding-global-database. This fix, however, only applies to existing messages, and the indexing breaks again for new messages.

Similarly, toggling the search indexing on and off for specific folders only indexes the messages that were present during the indexing process. This problem persists across multiple installations of Thunderbird, indicating it is not isolated to a single instance of the software.

Is there any option that I should set for correct messages indexing?

Is there any setting I should adjust to ensure messages are indexed correctly?

I've been having trouble trying to copy text to the clipboard (in all programs, not just TB) and fiddling around yesterday while trying to copy a paragraph from a TB message to insert it into a Word document, I've unintentionally b* up TB's inbox display. Previously it showed message headers on the left and senders on the right, in bold if as yet unread, and all close set (no spaces between lines). Now however it shows them in table form, with sender and header on the left end of each cell and the date at the right end. What do I have to do to restore the original display mode?

I want to customize shortcuts in Thunderbird using tbkeys but I can't find the right command name.

In the description is written: "Most command names can be found in the main command set file of the Thunderbird source code."

But where I can found all/ more/ other command names?

In my case I want to change:

• "Move to previous UI element" (default: Shift + Tab)
• "Move to next main UI area" (default: F6)

listed in this overview

I have a Gmail account and Talktalk account, both on TB, and sometimes as a reminder to myself I send an email from Talktalk to Gmail. However these emails do not appear in my Gmail inbox but instead go to All Mail, Important and Unwanted folders. How do I stop this.

Today, most of messages have suddenly disappeared from my TB inbox, leaving only the most recent 105 out of approx. 18,000. I have not performed any operations (compacting, archiving...) that could have caused this.

I immediately invoked the 'Repair Folder' command, which did not resolve the problem. Further investigation revealed that the 'Inbox' file ('Profiles' folder) actually contains only 105 messages - seems like the 'Repair Folder' truncated the file!

Fortunately, all the messages are still on the server. My question: Is there a method to 'force' reloading of the missing messages?

Thanks, Ray

How do I disable automatic translation of Thunderbird messages by Deep-L (or any other machine translator)? This morning I received an email from a family member, written in German. Underneath the original message was an automated translation into English by Deep-L. I didn´t ask for this translation. I speak German as a second language, as well as other languages, and I enjoy using my linguistic abilities. Furthermore, I don´t like my private messages being passed to a database without my permission. If I want a translation of a message, I´ll ask for it.

This is evidently a new, annoying feature. I had an email exchange in German with someone just a few weeks ago without this intervention. I have tried searching the settings tab on Thunderbird, but have not discovered anything about Translation settings (not under Language settings, as far as I can see).

How do I disable Thunderbird sending emails for unwanted translation? Thank you for your assistance.