Showing questions tagged: Show all questions
  • Archived

unable to authenticate outgoing server

using thunderbird, cannot send some emails- error message unablr to authenticate outgoing server (SMTP) mail.waitrose.com. I am receiving emails normally and can reply to… (read more)

using thunderbird, cannot send some emails- error message unablr to authenticate outgoing server (SMTP) mail.waitrose.com. I am receiving emails normally and can reply to sent emails.

Asked by rdewe 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Resolved - Cannot set up an existing account.

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that ke… (read more)

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that keeps on appearing:

Unable to login in at server. Probably wrong configuration,username or password.

Any help would be greatly appreciated.

Asked by Suksan 2 years ago

Last reply by Toad-Hall 1 year ago

  • Archived

ver 102 group emails

I used to have Address book on my menu bar and could right click on a mailing list and send a BCC email to all. In 102.3, the address book is now in a tab to the left of … (read more)

I used to have Address book on my menu bar and could right click on a mailing list and send a BCC email to all. In 102.3, the address book is now in a tab to the left of the window, and I cannot click to open an email to all. I cannot select, and copy all addresses in the list and copy to a new mail BCC field.. How can I now send an email to all in a mailing list? It used to be so simple! John

Asked by johng1391 1 year ago

Last reply by Matt 1 year ago

  • Archived

Non-overrideable TLS error message on Thunderbird emails

What are the correct settings for email accounts in Thunderbird? On my new computer my accounts were setup in imap with SSL - but then changed to TLS, but I continually g… (read more)

What are the correct settings for email accounts in Thunderbird? On my new computer my accounts were setup in imap with SSL - but then changed to TLS, but I continually get this message " Non-overridable TLS error occurred. Handshake error or probably the TLS version or certificate used by server imap.actrix.co.nz is incompatible." I have a Dell Vostro 5620 laptop with Windows 11Pro. For my email accounts which settings should be correct for incoming and outgoing? Thanks - Graeme

Asked by graeme.ching 1 year ago

Last reply by gp 1 year ago

  • Archived

Thindrbird

Dear Sirs, I'd like install the same file ofThunderbird I use in my Computer Optiplex (joerg-hager@t-online.de) on my Laptop and unfortunately, I've forgotten my Passwor… (read more)

Dear Sirs, I'd like install the same file ofThunderbird I use in my Computer Optiplex (joerg-hager@t-online.de) on my Laptop and unfortunately, I've forgotten my Password for Thunderbird. Please can you help me? I'm sorry, I'm really a "Greenhorn" in using a Computer. Kind regards, sincerely Jörg Hager

Asked by http://www.mozilla.firefox.com 1 year ago

Last reply by david 1 year ago

  • Archived

Message Filters

When message come to me some of them get sent to the Spam folder. I have some message filters that I run and it sets the Junk mark to Not Junk and moves them to the Inbo… (read more)

When message come to me some of them get sent to the Spam folder. I have some message filters that I run and it sets the Junk mark to Not Junk and moves them to the Inbox. I see them moving to the Inbox for a few seconds and them they pop back up in the Spam folder. How can I resolve this issue?

Asked by Chet Shaner 1 year ago

Last reply by Dropa 1 year ago

  • Archived

2 email accounts on Thunderbird - All messages received on either account appear on BOTH accounts.

I have 2 email accounts on Thunderbird, a Yahoo account and a GMAIL account. Whenever I receive an email on either account, it appears as an email on BOTH accounts. This … (read more)

I have 2 email accounts on Thunderbird, a Yahoo account and a GMAIL account. Whenever I receive an email on either account, it appears as an email on BOTH accounts. This results in a completely duplicate list of emails on both accounts. My intention is for incoming emails to appear only on the account to which they were sent. How do I accomplish that? Thanks in advance for any suggestions!

Asked by Mike Stansbery 1 year ago

Last reply by JF 1 year ago

  • Archived

Thunderbird Profile

I used to backup firefox & thunderbird profile using MozBackup and it saved it as a pcv. When my computer crashed I need to get another motherboard & hard drive … (read more)

I used to backup firefox & thunderbird profile using MozBackup and it saved it as a pcv. When my computer crashed I need to get another motherboard & hard drive and now I seem not to be able to restore my profile using Mozbackup. It says everything was ok but has not restored profile in thunderbird. Can anyone help as there are important emails I need to reply to and with out my old profile I cannot reply.

Asked by peterl.ashford 1 year ago

Last reply by Matt 1 year ago

  • Archived

Note that email has been suspended

My email sends a note that my email has been suspended and I need to work /moved thread from Firefox to Thunderbird Support section since the image was about the Thun… (read more)

My email sends a note that my email has been suspended and I need to work



/moved thread from Firefox to Thunderbird Support section since the image was about the Thunderbird email client..

Asked by louise24 1 year ago

Last reply by Matt 1 year ago

  • Archived

Thunderbird will not open

Thunderbird will not accept my reset passwords and there is no method to reset the passwords. I have tried 5 times, no help. Cancel my subscription if I can't get help… (read more)

Thunderbird will not accept my reset passwords and there is no method to reset the passwords. I have tried 5 times, no help.

Cancel my subscription if I can't get help.

Asked by JFTalluto 1 year ago

Last reply by david 1 year ago

  • Archived

Duplicate folders for same email address

How can I delete a second email account folder that duplicates data in 1st folder? Folder names are as follows: prentissr@ example.net prentissR@ example.net … (read more)

How can I delete a second email account folder that duplicates data in 1st folder? Folder names are as follows: prentissr@ example.net prentissR@ example.net

Asked by Dick Prentiss 11 months ago

Last reply by Matt 11 months ago

  • Archived

I CANT SEND MESSAGES TO GMAIL AND MY MESSAGES GOES TO SPAM

Dear Team . I have been unable to send email messages to Gmail account holders using my thurderbird platform What can i do to rectify this ? secondly, i al… (read more)

Dear Team .

 I have been unable to send email messages to Gmail account holders using my thurderbird platform 
 What can i do  to rectify this ?
 secondly, i also observed  that all my messages goes to people"s junk email instead of their  inbox . 
 i would appreciate a feedback

Asked by lola7 10 months ago

Last reply by david 10 months ago

  • Archived

Unable to send email messages to Gmail

I have been unable to send email messages to Gmail account holders using my thurderbird platform What can i do to rectify this ? secondly, i also observed th… (read more)

I have been unable to send email messages to Gmail account holders using my thurderbird platform

 What can i do  to rectify this ?
 secondly, i also observed  that all my messages goes to people"s junk email instead of their  inbox . 
 i would appreciate a feedback

Asked by lola7 10 months ago

Last reply by david 10 months ago

  • Archived

Incoming mail

Befor the Firefox upgrade my in box was split in two. The top half was the messages and the bottom half a preview of the message. Now I just have one long list of email… (read more)

Befor the Firefox upgrade my in box was split in two. The top half was the messages and the bottom half a preview of the message. Now I just have one long list of emails. Please can you advise how to go back to the split screen view. Many thanks. Joe

Asked by jandmselby 9 months ago

Last reply by jandmselby 9 months ago

  • Archived

Restoreing

I have Backed up my whole system with Windows 11 Backup (because I was having problems with Edge and Windows Explorer) and saved the backup to another HD in the PC. I am … (read more)

I have Backed up my whole system with Windows 11 Backup (because I was having problems with Edge and Windows Explorer) and saved the backup to another HD in the PC. I am having great trouble trying to restore my Address books and Mail in Thunderbird. There are multiple Profiles in my Thunderbird so picking the correct one is just a guess. Is there any chance of getting my Address book (mainly) and my Mail back? Kelvin

Asked by kbartlet 8 months ago

Last reply by Terry 8 months ago