Thunderbird Support Forum

Clearing the "Recent" list when attempting to move emails used to be simple. Go to your profile while Thunderbird is NOT running and delete the panacea.dat file. It's no longer there. The only threads in the support forum suggest the same thing, but the threads are EIGHT years old. Where is the list of entries for the "Recents" folder located and how do I reset it. I have more than 20 entries, most of which I've used only ONCE. How to I clear this mess?

Several years ago I stopped using Outlook and started using TB 60.9.1. I converted the PST emails and migrated them to TB Local Folders. I have never been able to update TB to 68.12.1 without losing the Local Folders that I set up. I am not an IT person and not very good with software. Could someone kindly provide some simplified guidance so I can update TB without losing my Local Folders? Thank you!

I have only one profile. When I open Thunderbird the profile selection window comes up. "Use the selected profile without asking at startup" is checked, but every time I have to tell Thunderbird to use the selected profile. Is this a known bug? or is there something else gone astray? This has been taking place for quite a while now. If my memory is correct it began after I had to rename my user profile.

Been on Thunderbird for about 3 weeks, then didn't open for about a week. Version 115.6.1. When I try to get messages, it gets stuck at downloading 1 of 684, eventually quits. How to fix?

In Thunderbird, Under my email and Inbox I have created Subdirectories to keep track of my activities. To be save, I would like to copy all this to another location.

I am just setting up a test-email-server. The problem is, that thunderbird does not let me semd a mail to it. I always receive the error:

   SMTP error from remote mail server after pipelined end of data:
   550 5.7.0 bad DKIM signature data

But DKIM is correct. I can send to my mail from any other source (webmail, gmail, hotmail, outlook). What ever I tried - no error at all.

Only my local installation (thunderbird 115.6.1 64-Bit) is reacting this way. Any idea? Thx Gerald

Can't get the latest version of Thunderbird to work with an ameritech.net email. I get message " can't connect, retry, type new password or cancel"

I receive emails from four different accounts in Thunderbird (two from Comcast, and two from Outlook). Most of them are working fine, but one of the Outlook accounts has not been working correctly for the last few days, apparently since the last update, 115.4.3. Emails to this one account have been delayed by several hours, sometimes by as much as twelve. I have not changed any settings at all. The emails are not in the account online, so they seem to be floating around in cyberspace somewhere before they finally come through in Thunderbird. How can I fix this?

I have 5 email addresses on my ISP account, 4 are fine. The other will not send reporting Authtication failure.

I have removed that address from Thunderbird & tried to add it again but the configuration fails.

I can send from the issue address using my ISP's web mail. I know the username & password are correct. It also works fine on my phone.

The problem seems to be Thunderbird.

> Mail provider & ISP = Virgin Media Norton 360 antivirus v. 22.23.10.10 Windows 11 Home v. 10.0.22631 Thunderbird SuperNova v. 115.4.3 (64-bit) >

I just want to use Thunderbird to access a Newsgroup, so I deleted my gmail email account from Thunderbird (which Thunderbird apparently found on its own: it was in Thunderbird when I first started it).

But Thunderbird keeps trying to logon to the gmail account - popping up a dialog requiring me to provide my gmail password and authorize Thunderbird. It does this every 15 minutes (the frequency I want Thunderbird to check for Newsgroup posts).

How can I stop this?

Hello Support

I have been using your product thunderbird for my email purposes. Recently I upgraded my HDD capacity to 4TB and copied all my files across, which worked OK.

My thunderbird email platform now has two inboxes and the incoming mail appears in both inboxes, which is becoming inconvienent.

Q: How do I delete one of those inboxes with out risking a major loss of folders?

In box #1: wbob@optusnet.com.au wbob@optusnet.com.au

In box #2: OPTUSNET wbob@optusnet.com.au

Kind Regards Bob wbob@optusnet.com.au

How can I restore the left hand column that contains inbox, account list, and folder list? Also, what is the row of icons across the top that seem to do nothing. The only way I can find my inbox is to go all the way to the left end and then I find "inbox"

I tried sending an email to my brother containing photographs that I'd found from 65 years ago. I received a "Sending of message failed" result. The message suggested that the email was spam. It is NOT spam, it just contains photographs of my brother from 65 years ago when we lived at a house called Sunnyside. What is making Thunderbird think that it is spam? How can I overcome this false assumption?