Thunderbird Support Forum

There is a context menu entry that enables message fetching for individual folders and an about:config setting for doing it for all folders. There is some speculation in a different question that this is necessary to avoid overloading servers.

Is this true and still appropriate? How can I as a user tell what I can set this to?

From a UX point of view it would definitely be better to just check all folders for new mail.

The folder 'Junk-1 on ***@***.com' could not be found, so filter(s) associated with this folder will be disabled. Verify that the folder exists, and that filters point to a valid destination folder. Thunderbird thinks it has an invalid filter to a folder that does not exist. No, I do not have a folder "Junk-1" No, I do not have a filter that references "Junk-1" No, the file "msgFilterRules.dat" for this account does not have a reference to "Junk-1" Yes, this happens EVERY, SINGLE, TIME, Thunderbird is opened. Yes, this happens with 102.9.1 (32-bit) as it has for the last couple of years. Suggestion, since Thunderbird can not show the filter that does not exist, maybe it could DELETE the filter from where ever it a hallucinating it and move on.

What must I do in order to enable address book address information. Now when I try to change address information it is as though my keyboard as been disconnected. thanks

This is to re-open thread 1322371. I recently (2 weeks ago) upgraded from Ubuntu 18.04 to 20.04. In the process I did a general update of all apps (part of the global update process) and ended up with TB 91.8.1 build 20220413002405. The problem reported in thread 1322371 has started for this build (previously never seen) with the same symptom and work around. However, although I haven't really been scrupulous observing and analysing, I get the sense that it is manifesting itself only on the inbox. I have a mail system of over 4G of mailboxes now and there are some mailboxes that have quite a large number of messages in. It looks like the problem only happens with the inbox. Also looking at the old thread (people reporting all messages disappearing) I find that the messages disappear after using the quick filter (1. insert a string into quick filter, hit enter; 2. Do something with the shorter list of messages (read, move, delete etc); 3. all messages disappear; 4. (work around) click on another mail box then back to inbox: all messages reappear. Nice one :) Over to you guys

I had a large number of e-mails in two separate accounts and all of a sudden, they were gone and I had only a few from today. What happened? I need them for records and such.

Since updating thunderbird on the 7/7 I have noticed the filters are getting mucked up, they seem to get deleted and the global " Mark all folders read" is not working. I have done several restarts with addons stopped, and cache cleared, but it still happens.

I've been using Thunderbird for many years with great success but I cannot receive emails after the latest update as of 10/5/23. Outgoing mail works fine and I checked with my internet provider (Empire Access) to be sure all my setting were still OK and they told me my setting are correct. My gmail and Empire Access emails still work fine.

The last Firefox upgrade did not bring the Firefox address book with it, all my contacts are lost. How could this happen and why, it stops me from using Firefox for emails and I am lost. Need a fast solution to something that should never happen.

[removed emails from public]

I recently installed Ubuntu 22.04 and now the address book crashes when I attempt to use it to create an email; thunderbird freezes and give me the window stating 'not responding' and if want to force quit or wait. I end up having to force quit. But I use my address book's saved lists for a number of emails, and now this is not working. How can I fix it? I would need detailed steps, as I am not anything but a general user. Thanks.

I had emptied my spam and junk folders but unfortunately I had marked up one email address as such which I need to undue, but I can't find where the list is. Where do I find it please?

I was told to reboot my system to complete a Thunderbird update.

After the system came up, my main email account wouldn't display. It was there when I went into account setting but wouldn't show. After closing an opening Tbird several times it showed up. now none pf my filters are running. In some cases it says the folder doesn't exist when it does! Most of the rules are missing actions!

What's up guys???

I am unable to login to my Thunderbird email account. I was told by my Skybest support team that they would have you call me with the PASSWORD that will allow me to log in. My phone number is 336-200-2068. Thank you!

Hi everyone, I am far from a proficient T-bird user so stick with me... My C. drive has a massive amount of space being used by T-bird, over 67Gb. My account is the only one on this machine and it is hosted with Inmotion Hosting. I've confirmed with them that they see me as an IMAP account and my settings are IMAP also locally. I did find under settings in Sync and storage a setting for 'Keep messages in all folders for this account on this computer'. The check mark is checked so it will be keeping all messages. Under Advanced (to choose which folders are 'kept' locally, there are options for all of my folders, some are back to 2014. My question is if I uncheck this box so that the files are not kept locally, will it for some reason expunge the files from the servers within Inmotion? My hesitation is due to talking to them about 14 months ago and I was given erroneous info on POP vs IMAP and subsequently some emails being lost on a corrupt PC. I'm a bit gun shy to execute the unchecking and then the delete of the huge local file.

File path is:: C:\Users\Practice Manager\AppData\Roaming\Thunderbird\Profiles\kn769u8t.default-release\ImapMail\secure251.inmotionhosting.com

The secure251.inmotionhosting.com is the big pig with 65.4Gb.

Any insights and help would be greatly appreciated.

I never seemed to have a problem with my Mozilla Thunderbird but shortly after the last Mozilla Firefox update my inbound email thru Mozilla Thunderbird come into my inbound email box as DRAFT Messages. this is a big problem because I can't reply and or forward because there is no (((send))) showing up anywhere. Nobody seems to know how to solve this problem so it must be a first. My wife is on the same Home network as I and she has no problem like mine. I hate to reinstall Thunderbird because I don't know if it would interfere with all here computer info especially with her Thunderbird which seem to be OK (( No inbound Draft email Messages )). I use cox as my IP and mail coming into their email does not have a inbound draft problem, nor does AOL or GMail just Mozilla Thunderbird.

How do I copy all my file folders and subfolders (hierarchy with their messages) from an older version of thunderbird 68.4.1 to the newest version on the same MaciOS. When I’ve upgraded thunderbird (latest version on same machine 91.13.1) in the past I don’t see the storage heirarchy with corresponding data inside each folder or subfolder, which has led me to keep staying with the really old version. I’ve located the item (profile folder??) in the iOS Library that seems from its size to be the data in the hierarchy I’m used to. Can I just delete all other profiles in that library leaving the big one there and expect that the newer thunderbird version will use it? Afraid (Val)