Thunderbird Support Forum

I have configured 2 mailboxes in Thunderbird sent some test mails to see if it is working. Now everything works great, but somewhere there is a mail which Thunderbird tries to send out. Unfortunately it looks like the mail is created with mail account 1 and Thunderbird tries to send it with mail account 2. Of course the mail server denies to sent the mail, because the mail address is unknown to him. I checked all outboxes in Thunderbird and at the webinterfaces of the 2 mailboxes and found nothing. I removed all mail boxes and smtp configurations from Thunderbird and uninstalled it. After new installation I still facing the issue. Where can I find the mail Thunderbird is trying to send?

This is a new one... Windows 10 1TB SSD Newest version T'bird

History: Upgraded from 500BG to 1TB using ISO Imaging software

Issue: The ISO Imaging went well and the new 1TB account showed 485GB which was accurate. The next day my 1TB drive was full 998GB and my Thunderbird SBD folder was 743GB. Every time I delete data to create space my imap.gmail.com folder grows (Currently 736GB).

Help!!!

There is an account in my Thunderbird settings for which I have forgotten the Password, and a popup informs me of this. However when I click Cancel, the popup pops up again and again every minute or two, till if if left alone, the plethora of popups fills the screen. How can I make it request the password only once, and not keep opening popups? It may be some days before I can retrieve the password.

I have about 30,000 messages in a local folder on TB. I need to move them to an IMAP folder on my outlook.com account. I have been able to move some but TB just stops moving the files randomly. I have tried: creating a new TB profile Moving small batches Creating a new destination folder on the IMAP account Granting all permissions to destination folder Reindexing TB Compacting the Local folder Checking/Changing SMTP server settings Read everything I could find in various forums There are 'services' that claim to do this for you but require me to grant permissions I am uncomfortable with Thanks for any wisdom you can offer to resolve this.

Has anyone received this message or know how to fix the issue that may be causing it?

The reason for the problem: 5.3.0 - Other mail system problem 554-'5.4.14 Hop count exceeded - possible mail loop ATTR34 [BL0GCC02FT003.eop-gcc02.prod.protection.outlook.com]'

For some time Thunderbird crashes quite often. One reason seems to be Chinese characters in an email I try to open. But it also crashes on other occasions. Several times a day.

https://crash-stats.mozilla.org/report/index/91bb470b-d99f-483e-bb11-209c40221113#allthreads

Hello, have any of you encountered such a problem as different email content than it should be? On the main server the content is correct, only through the thunderbird application I encountered such a problem. Is there any solution to this problem ?

I have four Gmail accounts which I'm phasing out because of the absurd Google policies and convolutions. I've added four new accounts with another, my own mail hosting service. all the four Gmail accounts I have set to forward all to thee new accounts.

The problem is every time I start up Thunderbird it defaults stubbornly to the previous Gmail account which subsequently it cannot log in and for a password.

I tried everything, setting the other account as default account, unchecking server settings [i.e.check for new messages at start up].

Since I have much (downloaded) information still in subfolders that I need to access from time to time I have not yet deleted that account.

Nothing seems to work, every time I start Thunderbird it immediately goes to that previous default Gmail account and then prompts me for "mail server password required".

The strange thing is that the other remaining three Gmail accounts which have identical settings do not create a problem.

how can I make this stop for once and for all?

Since I too am having many problems with passwords I wonder if I were to reinstall TB if that would solve the problem. Is there any way to save my contacts before I do a reinstall so that my contacts/addresses are easily replaced after the reinstall? Or am I not going to fix the password problem by doing a reinstall?

Nearly every day I have to quit Thunderbird and reopen it as, it will not connect to my server. This means that all the viewing criteria and spending/descending has to be reset and is a real drag. As soon as I reopen Thunderbird it works normally again.

I have used the same connection details for years and it is just the last two Thunderbird versions that have replicated this issue. It's not always every morning when I wake my iMac up, but normally happens then or, later during the day.

I asked this question for 102.3.1 but received no answers so, I am hoping that there will be an answer to this.

Thanks

When I send email with an attachment (not very large attachment) it takes forever and then I eventually get a message back that the out going server has timed out and the message is then automatically saved in my Draft folder. However, it seems the message and attachment are actually sent and received by the recipient. Is the system not recognizing that the message is complete and just stays in the send mode until the server times out?

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

We work with Thunderbird on local PC's but for roaming support we have the Thunderbird profiles on a network drive. Lately we noticed that on occasion the network drive is slow or disconnects for a second at which point Thunderbird looses it's lock or the connection to the profile. This results in then giving a popup to reenter the credentials for the mailbox. Is there some setting in Thunderbird where we can tell it to try again for a few times before giving the error?

I found the option 'network.protocol-handler.external.disks' but I cannot find any description on what this setting actually does, is this setting relevant to this issue?

I would appreciate any help you can give us.

Comcast is apparently changing their email security. They sent the following out:

"Reminder: Your email application or device may be out of date

We noticed you're accessing your Comcast.net email through an older email application or device, such as an older smartphone. Unfortunately, some older devices, operating systems, and email applications don't support current security protocols and therefore put your data at risk.

We rely on specific security protocols to help protect data in transit, including anything you send through your Comcast.net email. To help safeguard your data, we are discontinuing the use of older security protocols that have been deemed less safe.

We recommend updating your out-of-date email application or speaking with a trusted resource about your device and the software you use to access your Comcast.net email.

If your device or email application is not up-to-date before we discontinue these older security protocols, you will not be able to use it to access your email as you do today. However, you will still be able to access your Comcast.net email by logging into connect.xfinity.com through an internet browser. "

This appears to be based on them dropping support for TLS, v1.1 and lower.

Currently I cannot send email, and can only receive. The error message that I get is shown in the attached picture file. This issue happens on my desktop system, and was confirmed by the same thing happening on my laptop.

My Mozilla Thunderbird Crashes since I did a windows update

The following was done 1. Start thunderbird in safe mode 2. Disable anti virus software (Malwarebytes/Bitdefender) 3. Update thunerbird 4. Uninstall and reinstall mozilla thunderbird

Nothing has solved the problem

Crash data below:

AdapterDeviceID: 0x3e9b AdapterDriverVersion: 31.0.101.2114 AdapterSubsysID: 08251028 AdapterVendorID: 0x8086 Add-ons: bdThunderbird78%40bitdefender.com:24.22.0.13,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3 AvailablePageFile: 15623610368 AvailablePhysicalMemory: 3021438976 AvailableVirtualMemory: 138522152501248 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20221101185644 CPUMicrocodeVersion: 0xf0 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1668387715 DOMFissionEnabled: 1 DOMIPCEnabled: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1668130691 LauncherProcessState: 0 ModuleSignatureInfo: {"Bitdefender SRL":["gemmauf64.dll","atcuf64.dll","bdhkm64.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["TaskFlowDataEngine.dll","twinapi.dll","ntshrui.dll","explorerframe.dll","Windows.Security.Integrity.dll","dataexchange.dll","linkinfo.dll","cdp.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","ondemandconnroutehelper.dll","cscapi.dll","dbgcore.dll","wsock32.dll","webauthn.dll","OneCoreCommonProxyStub.dll","msimg32.dll","directmanipulation.dll","Windows.Globalization.dll","DWrite.dll","wininet.dll","FWPUCLNT.DLL","BCP47mrm.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","iertutil.dll","srvcli.dll","urlmon.dll","wscapi.dll","OneCoreUAPCommonProxyStub.dll","npmproxy.dll","dhcpcsvc6.DLL","twinapi.appcore.dll","AudioSes.dll","dhcpcsvc.dll","WindowManagementAPI.dll","rasadhlp.dll","winnsi.dll","MMDevAPI.dll","avrt.dll","version.dll","usp10.dll","ColorAdapterClient.dll","mscms.dll","wtsapi32.dll","netprofm.dll","wshbth.dll","dsreg.dll","policymanager.dll","d3d11.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","nlaapi.dll","WinTypes.dll","winhttp.dll","winmm.dll","propsys.dll","dwmapi.dll","dbghelp.dll","windows.storage.dll","gpapi.dll","kernel.appcore.dll","dxgi.dll","winsta.dll","rsaenh.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","cryptsp.dll","wldp.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","msvcp_win.dll","bcrypt.dll","crypt32.dll","win32u.dll","KERNELBASE.dll","cfgmgr32.dll","ucrtbase.dll","bcryptPrimitives.dll","gdi32full.dll","wintrust.dll","shlwapi.dll","SHCore.dll","oleaut32.dll","kernel32.dll","sechost.dll","imm32.dll","setupapi.dll","msctf.dll","nsi.dll","combase.dll","user32.dll","advapi32.dll","msvcrt.dll","shell32.dll","gdi32.dll","rpcrt4.dll","ole32.dll","ws2_32.dll","clbcatq.dll","psapi.dll","ntdll.dll"],"Mozilla Corporation":["libssp-0.dll","libotr.dll","thunderbird.exe","xul.dll","rnp.dll","nss3.dll","nssckbi.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"National Instruments Corporation":["nimdnsResponder.dll","nimdnsNSP.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c20, AdapterSubsysID2: 08251028, AdapterDriverVersion2: 27.21.14.6231FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 733 StartupCrash: 0 StartupTime: 1668387706 SubmittedFrom: Client SystemMemoryUsePercentage: 82 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20221101185644","version":"102.4.2","vendor":null,"displayVersion":"102.4.2","platformVersion":"102.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16178,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2251},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) UHD Graphics 630","vendorID":"0x8086","deviceID":"0x3e9b","subsysID":"08251028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"31.0.101.2114","driverDate":"8-24-2022","GPUActive":true},{"description":"NVIDIA GeForce GTX 1060 with Max-Q Design","vendorID":"0x10de","deviceID":"0x1c20","subsysID":"08251028","RAM":6144,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_54c680c07b6d4e2e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_54c680c07b6d4e2e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_54c680c07b6d4e2e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_54c680c07b6d4e2e\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_54c680c07b6d4e2e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_54c680c07b6d4e2e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_54c680c07b6d4e2e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_54c680c07b6d4e2e\\nvldumd.dll","driverVendor":null,"driverVersion":"27.21.14.6231","driverDate":"4-8-2021","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Bitdefender Antivirus","Malwarebytes"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":307200,"browser.search.region":"PH","general.config.filename":"<set>","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 29849055232 TotalPhysicalMemory: 16964153344 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 96.3183 User32BeforeBlocklist: 1 Version: 102.4.2 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994

Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hello,

I think I already asked for this, but I have an account at amis.net and Thunderbird does not even open the connection 99% of the time. When clicking on "Get messages" nothing happens?

Why is that?

Best regards, Igor

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles.

Crash reports cannot be sent to Mozilla as errors in transmission occur.

While Thunderbird is working it is good but the constant failures are frustrating.