Thunderbird Support Forum

Can you tell me how to add my Sent folder back to my Local folder? It used to be there and it's disappeared. I wish I could tell you which version of TB I'm using but I don't know where to find it anymore. I can tell you that I'm using Win10.

Thanks so much for any assistance!

Hi, I'm using Thunderbird chat with XMPP and Openfire as XMPP server. My only problem is that I can't transfer file on chat window. However, I can easily send files on other XMPP client such as Pidgin or AstraChat.

So, my question is, does Thunderbird chat support file transfer ?

Thx

Hi, I'm using Thunderbird chat with XMPP and Openfire as XMPP server. My only problem is that I can't transfer file on chat window. However, I can easily send files on other XMPP client such as Pidgin or AstraChat.

So, my question is, does Thunderbird chat support file transfer ?

Thx

Ever since last update, Thunderbird has not worked. Runs out of time, to download new messages, won't let me delete messages. Thinks for a long time. Uninstalled program and then reinstalled . No change. Not sure what is going on.

hi, I follow some suggestions as

https://support.mozilla.org/en-US/questions/1309622

and I try to delete mimeTypes.rdf and handlers.json but Thunrderbid continues to use chromium to open https links.

Can you help me?

I've been using Thunderbird for almost 2-3 years and lately, I was connected to a limited internet connection and noticed that Thunderbird is consuming more than 25GB per day on average. Although my emails are not changing that frequent but it keeps on consuming a lot of traffic.

I'm using configuration for Exchange mail server and synching the mail every 1 minute. The size of the offline messages is 3.5 GB

How can I stop this consumption? Or at least to understand why is this happening?

Version 91.7.0 only allows me to send mail from one e-mail address, as all the smtp settings are now the same. Previously, each address could have different settings, which my e-mail provider requires.

I have asked this question before with a different subject title, and I am surprised there is no move to fix it. It is an annoyance that I expect effects many. So I am trying again with a new title and more explanation.

I have attached 3 images, showing a) how I have my folders layed out, b) viewing a group of my folders including my local folders, and c) the change in view after I rename one of the observed folders called "Amick." Instead of the view staying the same, so that I can see the name-changed folder in the folder structure, it reverts to the top of the structure showing all the favorites followed by the local folders.

What I would like to have happen is for there to be NO CHANGE in the view after I change the name of a folder or delete a folder, so that I can see what I have accomplished and continue working. As it is now, it is a big nuisance the time waster. Am I missing something that I can do to solve this problem, like some advanced setting?

Thank you.

Has anyone received this message or know how to fix the issue that may be causing it?

The reason for the problem: 5.3.0 - Other mail system problem 554-'5.4.14 Hop count exceeded - possible mail loop ATTR34 [BL0GCC02FT003.eop-gcc02.prod.protection.outlook.com]'

I am receiving this error message and have checked all the settings and have found nothing wrong with them.

Has anyone received this error and/or know how to fix it? Thanks.

Action: failed Status: 5.0.0 (permanent failure) Remote-MTA: dns; [104.47.65.110] Diagnostic-Code: smtp; 5.3.0 - Other mail system problem 554-'5.4.14 Hop count exceeded - possible mail loop ATTR34 [DM3GCC02FT017.eop-gcc02.prod.protection.outlook.com]' (delivery attempts: 0)

After updating Thunderbird to the new version 91.9.1, most of my email messages disappeared.

An error message was displayed after updating to the new version. Thunderbird restart chashed and I started the program again, just to noticed that the messages were not anymore in the folders.

How can I recover my messages?

Andy

Our company email host uses Office 365 exchange. As of yesterday (26 May 2022) all emails were blocked to Thunderbird on our networked office PCs using Windows 10. We cannot send or receive email on Thunderbird (fortunately it still comes through to our iPhones). Our host hold us that Microsoft has "recently started blocking POP3 connections on software such as Thunderbird".

 How do we fix this problem so that we can continue using Thunderbird, which has our email records for some 10 years?  We do not want to use a Microsoft mail client unless we really have to!  I imagine we aren't the only ones with this problem, but I couldn't easily find it by searching help.
 Many thanks!

Hi!

I often send an email to 140 recipients via SMTP. Until recently it took 2-3 seconds. Now it takes about 2 minutes. My web-hosting company Simply.com is very insistent that their server is not the problem. I use TB 91.7.0 (64-bit) on Ubuntu 20.04.4 LTS. I am not sure whether TB updated itself when the problem started. Any help would be appreciated.

Im looking for help. TB deletes all email. I have an old backup email account. All file ...AppData\Roaming\Thunderbird in zip. Procedure: 0. delete all current file in folder ...AppData\Roaming\Thunderbird 1 unpack archive 2 open Thunderbird 3 turn on offline mode 4. read old emails, all emails are there. 5. clos TB 6 open TB 7. all email is gone !? Why? This is terrible. Why does it delete all emails without asking?

I have an HTML signature that seems to work nicely when I compose a new email, but when I reply back to somebody who has replied to said email, my signature sometimes falls back into plain text mode, looking like a complete jumble. I get around this problem by copying the original signature and just pasting it in my reply.

A few key notes; - Account setting is set to use HTML as default, and it does. - The reply I get back still retains and displays the original HTML signature. - When I hit reply, that first HTML signature is still there, but the new signature is in plain text.

So to summarise; It's not processing HTML above the reply line, only below it.

Is there a way to absolutely force the composer to use HTML all the time everytime?

I am using v. 91.9.1 of Thunderbird e-mail

I have been running 4 e-mail addresses, all with BT.

This last week 2 of those addresses have stopped sending outward messages although I haven't changed anything in Thunderbird or BT.

The other 2 addresses work for both in & outgoing mail.

On the failed outgoing mail I get the following message:- "Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'." BT says they can't help. The problem is with Thunderbird??

Any ideas ? Regards David Bates

I'm a long time user of Linux Mint. Now on 20.3 and Cinnamon desktop. Also a long time user of Thunderbird. Now in version 91.8.1 Always used the "allow insecure apps" in my gmail account settings and used normal password stored in Thunderbird. Google urges to change the authentication method to oAuth2. Tried everything to no avail. Always "authentication fails when connecting to imap.gmail.com" Cleared all cookies, allowed them, deleted all saved passwords, followed all published advise I could find, and nothing. Then I made a brand new profile pointing to an empty dir and entered my gmail address and checked everything. Same result. In despair I installed Evolution and all run fine at the first try. Should I really give up on Thunderbird? Thanks in advance for any help!

Google's depreciating "Normal password" authentication method and I am forced to switch to OAuth2. In Account settings I switch authentication method to OAuth2. Popup window appears asking me to fill my email, which is correctly filled, I click Next and I get the error message from the screenshot. Thing is if I start a fresh profile, I can add gmail account with OAuth2 just fine. I have cookies on and normal password removed from password manager for the account. Any idea if setting something in my profile can solve this?

with version 91.9.1 (32 bit) it takes 12 to 14 seconds to send an email - same on 4 computers 3 windows 10 and 1 windows 11 this started 5/22/2022 after Thunderbird update