Thunderbird Support Forum

Dear T-Bird

About Release Versions

On T-Bird I receive an email which contains links. Normally these activate and transfer to the link site when clicked. This no longer works!

This is a pain in the proverbial.

Also with your celebrated Firefox 100 - the links in text don't work either when clicked I have to copy the links and paste to the url box to move to the link site.

Look every thing was working fine 3 days ago - I have done absolutely nothing to my laptop.

I think Mozilla reliability is simply getting worse .

When things are working well - you need more checking before an upgrade .

I was on Beta release last year - my experience with beta was dreadful - cost me 1.5 months of work.

I want to go back to the previous Release version of Firefox and T-bird - how to do this easily.

I am going to shutdown automatic updating as you cannot get things right it seems.

I am a former Netscape user

Best

Gilbert

I've been experiencing major Thunderbird freezes, which seem to coincide with the 91.8.1 release. I've gone as far as a complete reinstall of both Mint 20.3 and Thunderbird, and the problem persists.

Steps to reproduce: Compose and attempt to send a message.

Result: Thunderbird shows the 'sending message' dialog box, and stops. This will result in anything from a freeze that can sometimes be recovered from by force quitting (but only after several minutes, and I can't drop to a terminal to kill the process), to a complete system freeze that disables the power button, requiring removal of the laptop battery and disconnecting the charger. The freeze occurs using any of four email accounts that worked perfectly prior to introduction of the problem.

The only fix I've found so far is to disable hardware acceleration. After doing this, I've been able to send a dozen or so test messages so far.

Is this a known issue? I haven't seen a similar report, but I can't believe mine is the only machine affected.

Several times, if I receive images larger than 3 mb, thunderbird cannot open the mail. It starts consuming all the memory, but I can't open the mail. It consumes 32GB of ram. I tried to update, but the latest version is up. 91.9.0. 64 bits. I tried turning on compression, but it still freezes. What should I do?

Hello! Using Thunderbird for some years now and very happy normally. Although after trying to send 1 email with a special character "å" in the address, that did NOT succeed, now everytime Thunderbid launches, it pops a dialogbox:

Dialogbox [Unsent Messages] [X Close] Do you want to send your unsent messages now? [Checkbox, Checked] Always ask me when I go online [Send Now] [Later]

Everytime I launch Thunderbird, it now welcomes me with the dialog box!

I have ZERO messages in [Outbox] folder and [Queue] folders. (Is the latter an official Thunderbid folder?) Both are empty. I have repaired ALL folders. I'm always online.

The email was never sent away, probably due to impossible character in email address, and I never saw the unsent email so I have not been able to delete it. Clicking the [Later] button dismisses the windows but then brings the problem back in the future.

Where is the list of log or index of unsent and still to be sent emails? Apparently Thunderbird knows something, despite [Outbox] folder being completely empty!?

I've manually gone offline and back online and sayed online like normally.

PS. read this topic which did not solve my problem! https://support.mozilla.org/en-US/questions/1072963

Any and all help is welcome. Thanks

Hello, i am trying to import a public key. on the OpenPGP Key Manager, i select file->Import Public keys from file but i get the message: "Importing the keys failed"

I use Thunderbird 91.8.0 on windows 10.

my OpenPGP log is this: 2022-04-15 14:31:28.690 [DEBUG] armor.jsm: Enigmail.locateArmoredBlock: 0, 2022-04-15 14:31:28.691 [DEBUG] armor.jsm: Enigmail.locateArmoredBlock: blockType=PUBLIC KEY BLOCK 2022-04-15 14:31:28.691 [DEBUG] key.jsm: getKeyListFromKeyBlock

and nothing else.

The public key is this:

mQGNBGB0F7gBDADGkSvjulmdxY58N/QmTNH2Sr5kfRjSec2+GS4CWFRk3rQFyat2 Xv6AUX/9cYuRkL1sYtOF1xp6iyUcMrvOuEbLNsQbeHSCaC2ZTRahfzM0UVNAWkf8 knAjoC7IzCyMAbr3FQxd29flrXhAFmQklotuAGrHbQQprMaBuzY9KzfSnU/OxwtW s9HR9sRfAQsKd1edig3YyS6ZHjr6lJlaae+HfZCDcSKGo9IBmX5uHzHuspneqgeE /970IJvrtpmMusTsBO30zOiRMCGrrI2rOO7/rEZrfVysSHy2BxQg2qaZH2EkvIGh l0FM8wwIYkvw8Be2/Arc/XbLwweYgrpL/oBUwYCv5D6Q9K6XPTXDnBMmGinaI3D7 A4kr5AP6d1L9QiDZ4xUduNuoWOr9IWnc50/dhWsrkoxjuvC+NMudkrRluXegXjDj v3NxEQ55lO4kprKxl+rXPrL5aXTtajPYNYkGwnGu1bYW+qB/RX17Jv7t7x5JI0aF cGCsQTUb79+9OkcAEQEAAbQsS2Fzc2VtIENIT1VBWUFLSCA8a2Nob3VheWFraEBu YW5veHBsb3JlLmNvbT6JAdQEEwEIAD4WIQQjMPbHK1ck0iXq5Z3G3N+sLQsFnwUC YHQjUgIbAwUJEGMVeAULCQgHAgYVCgkICwIEFgIDAQIeAQIXgAAKCRDG3N+sLQsF n2QTC/95Pw+SbA6s3bIkDPypFs8El91Xux77FjZKZj7HlUJU5cx13D1kuukDny96 F4a2mI0/CeJjrM182/fGE0FOWSK+MKMgP1EyvnWslCQUnOgMo7w7G9CzWmug3oyG 9PuBHTopVhSUUUBO6iEoGiVneJm0ZJ/pMwb5mDJSdmERNYOkspeO0fX/L4L0bFos FyYNR+h/n+TH5rAj+bwChsENL6npmx0xtxDcm1tstajeFZAgLnPD508gOZVIXTxj oTZ9tkmSY5Fc81o62IU2WJcZPrULuJ21JkTcTJoXzwHLUj51M3m7J4i4pour02fB n4DHcnv35Si67LNhJFx89NsRt8rm5H3AHPnJHw786LJNWVyUXMYNdclhTdlu3alf iT/32dr6VWV9z3OXPLStQYFeRMj7HIJZq5CP66WcgSKenH+quDUIkoe98AWbWDIe d7qV466y3LoQEKoOTgrrstCXvtuadDYpdRzWtYrOIKJDZQBjd6E0mjClG6+JWc1f lD+FjMK0Lkthc3NlbSBDSE9VQVlBS0ggPGtjaG91YXlha2hAbmFub3hwbG9yZS5s b2NhbD6JAdQEEwEIAD4WIQQjMPbHK1ck0iXq5Z3G3N+sLQsFnwUCYHQXuAIbAwUJ EGMVeAULCQgHAgYVCgkICwIEFgIDAQIeAQIXgAAKCRDG3N+sLQsFn42EC/0ehPfE zAJKpZcHPfP6Gl4jeF8yc1ZihZ8mRQYMVuVNirNvENBf4tdyHV3hQkqF1Zys/CQQ R1xmvf0r3ofH7sAywiVBro7ehfJuRErKdXTcOHiukZDhaRCsTMld5Q41eh8e7mpi hk7xA+BUGmQiz74YhHdjBNr932tKr/43QFUatIZRoPuwsm/0ig8jJMIidSqKZJDf D4NEarRkKMEUATXHcgAXMhculHhtlBZpKs3LCvGiu2TTqy+W/ZBESXyieKfknxrz aGWx4riaiDWZvESbeCyxThBP5Vs0gmpxkZFpYEbHkl2B8JvNewjFfKITBHcHP+vG WfsbYeC7xVyvnWux1fo1c/HBOXQzzbzUVRAKm4IFw1WXiNf1syuk8rBPz0P/EpWu Xv5Vr2tHGFyzgmSADA+4kdo2NzFVR6WyPLc9X9JmMwJnHhMYQQl/ff8wNyZ5c0Zh cwhxt1qijl9NgVssbXj10oxC9FDwX2hCK3QPiduKUcvm2rkZ+px4FXtcyPe0Mkth c3NlbSBDSE9VQVlBS0ggPGthc3NlbS5jaG91YXlha2hAbmFub3hwbG9yZS5jb20+ iQHUBBMBCAA+FiEEIzD2xytXJNIl6uWdxtzfrC0LBZ8FAmB0JBECGwMFCRBjFXgF CwkIBwIGFQoJCAsCBBYCAwECHgECF4AACgkQxtzfrC0LBZ+GUwwAsG1rm67i4N3Z yhiUy4w8e86U1/djd3JhWjUBB4L1gSWUWEdTXfdjBb3hmEwuhjhgc8nGuXA6YbYF ANswLhD51ATxoaNefp3V2hl+WKayAiF6s2W5UJ+mqSfdiXchErV4bnd5hWx2PCOg Tk91T4WOu3IHG+6bfdhpqLoiHbIXypjsAtfjQq2D/+r5UvMJPecy0q2O2lBNgKLc HS2wDJWscOy81XMgrmjjqtFVSBO+b5tYq6hn/Ao7pA0RULjrWvnlVBRuawFLRvNL 1fASjF+kH5OODHRu7V5BkFV1mIlJvHhbjEzCk0vGz5m6DhwmyQntIKj70xsOnEKO IuxOyXLJR+ayFNrZsDjlz3+D6VXXo6ab6g7uCbVIE+wYTSwdWOwgoHug3lpWdkb8 Hrr4HvdoQ/evWasJw/qsMrAVN9M4azwxxbfn4Mw4SR1UoII+KDM4UN4ESNDqAC// 8lvBvpyyDdtHbvCMgkFiPppaGgn1EAogGVxghkGdofUcxcVdkYTluQGNBGB0F7gB DACrOqQVtSIE6Tuc2w6QxxoYtF2OTN1lMxP86BC3J18g0nUZTiNRZjOdQ4Rv83mY sfcyHzlF0H1jCM+9ZUYfFhxW6E+Kta+RpGwEE/md0tbDARVZw1sj/s8BlXV7mW+T AXrebuSclnO+E3X+OM39lNCuO9KzGizKEmQyNQN1Rdeow76E3z7pAk6oJHBxiyNv fiCxMlK9ycCxO6cYT53Nnc9MoKf17kzODXnaDf/YL6x3Utq2arznTiHe+O0YT40z rpo1zGOd3/qU4Y3QTwLMTIDcrVU/+WHi0qzox+n1DM07QoADJtjBAEbRYmgu5vTd kg3OM1gHuG1Yzk40lnkHx6wLaSzSEsYReYEl39LQFFZhghb2Xl+b8gUUcCTs2Q2B 91vaTt9pNuK1Wz32yVRN5Wvj4dKh+h/9mfc03bHxOuvCmR9Xkr9EhCVrbRObHTRS rwcMFK2P6C43SxYxp11oFOBt2UXUaS7D77mYW45rdZHEiA+ZZJdlcEE3QuFI/Imo jOkAEQEAAYkBvAQYAQgAJhYhBCMw9scrVyTSJerlncbc36wtCwWfBQJgdBe4AhsM BQkQYxV4AAoJEMbc36wtCwWfCtIL/RWtLYhcfeOjUCW+MwyUKlpFn9smx74Uqioy 0nEeISZoPS9BzquetSJMU3RcZzCM3RCuKvbxmYnEpYg9Tg/M4xlFipsbUR6DPNFt ZapUWKCkQovoovn60CBGdo/yBkOdSQHitc5h7rFnHb9JFs76UPhHHP40uGkpuQe/ YQbGriReoS/puTakcb5YoNNKCKIdhtMJhVHDskpZkMOBKe/N+QfsOS/pHQj110Ib bZs6EeVFSd2jICbWz0jkc8sWyMI0eq1YqS+RuA5U9y+I01xukH8d5e3m8P9a/wAa vFudPGK6/YHYxOFSBYSS8r98utlZvDiSakywsEbSa7eC3Ui1Hiuo9geVe968/kVq dpTFMs+deJXnPC5lFd5gduvFLgcUo9TYdj/zCLyekF8sO62gsbRqvooorCdIvJBi 5TjXVWbn+PO3TLEilWQh4sBy4AO06sTM5CRHRcuCBB9+3PlztZWIDJUfWMzDSRsj S+5FfEFv/M5by8vQ1MwCkLBowaBsNg== =/0So

Can you please help?

Every day I notice this message pop up on the status line of TB. It's always the exact same message, compacting saved 1.5GB. Now, I'm pretty sure that I don't actually get 1.5GB of space savings every day, so why does this keep popping up?

My TB is running the current version.

No nosso ambiente corporativo varios usuários utilizam o e-mail do setor em diferentes estações com a configuração de POP3 e recentemente estamos com loopings de e-mails nas contas impedindo o recebimento de novas mensagens. Algumas mensagens param de dar loop e uma outra mensagem começa a se repetir, assim sucessivamente, porém no web mail essa repetição não ocorre.

I am running TB 91.7 in Win 10, with Bitdefender AV and firewall. When attempting to send an email, I received a popup indicating an issue with the SMTP outgoing server. (original message attached) (also original in and outgoing server settings attached). Upon checking the ISP's recommended settings, I discovered some updates (settings attached) and made those to TB (settings attached); I had to do some interpretation here, hopefully correctly. Attempted resend of message, still error messages (two popups attached). The webmail version works fine. Thanks.

Thunderbird was not remembering passwords. As per the TB help db, we deleted file pkcs11.txt from profile. We restarted TB but problem did not go away. We decided to delete and reinstall the program. With the new install there is no pkcs11.txt file in the profile, and we are obviously unable to download any emails. Restarting TB did not reinstall the file. Where do we go from here?

No nosso ambiente corporativo varios usuários utilizam o e-mail do setor em diferentes estações com a configuração de POP3 e recentemente estamos com loopings de e-mails nas contas impedindo o recebimento de novas mensagens. Algumas mensagens param de dar loop e uma outra mensagem começa a se repetir, assim sucessivamente, porém no web mail essa repetição não ocorre.

This issue shows up randomly, affecting a random number of messages. Issue is that one message will take over other messages following. Message notification will look normal in the inbox, but click on the message following X message, and the X message is what will appear. The subject line at the very top of the page will be from Y, but the rest of the information following will be from X. Two, three or more messages may be affected. Deleting X will make no difference. This time, four messages were affected.

Steps to reproduce:

Nothing! I walk away from Mac at night. When I come back in the morning, all of my normal apps are available and running fine (including Firefox). However, Thunderbird is unresponsive. Clicks aren't recognize. However, I can quit it and relaunch with it normally operational.

Actual results:

Thunderbird was unresponsive.

Expected results:

This shouldn't happen at all.

I have two email accounts. On the first one I cannot send or receive emails. I get message "login in to server imap.telstra.com with username *******@bigpond.net.au failed."

On the second I am receiving and sending emails but it is not saving my sent emails.

Any suggestions?

Steps to reproduce:

Nothing! I walk away from my Mac at night. When I come back in the morning, all of my normal apps are available and running fine (including Firefox). However, Thunderbird is unresponsive. Clicks made on the active mail area "Subject" aren't recognized. However, I can quit Thunderbird and relaunch it with it then normally opetational.

Actual results:

Thunderbird was unresponsive.

Expected results:

Click on Thunderbird and all functions are available.

My Thunderbird email works perfectly when the PC is connected to a network by WiFi or cable. But when I connect the PC to the internet via the 'Personal Hotspot' (shared internet) function on my iPhone, I can only receive emails, not send emails. See attached screenshots of the error message and account settings. I use Thunderbird version 91.9.0 (64-bit), and Windows 11 Home version 21H2. Windows Security for antivirus and firewall. Mail provider is domeneshop.no.

hey all, I hope you can help! Thanks in advance.

Thunderbird crashes and hangs up many times every day. I am using a macbook pro, OS Monterey, 12.3.1 and Thunderbird 91.9.0 (64-bit).

When I try and submit the crash report I get an error page on submit that reads "Bad Request (400)". Trying this short thing in case the problem is how long that is ...

I just switched over to Thunderbird after seeing so many people saying it's the gold standard and I am having nothing but headaches with it so far. Hopefully it's just my computer illiteracy that's the problem. Any help would be MUCH appreciated!

The first I'm facing is that emails I open (and even respond to) keep automatically marking themselves as unread. It generally happens several seconds after I click on the message.

Another issue is that some messages I click on won't mark as read automatically, unless I click on another email, then back onto the one I want to respond to a second time, at which point it will finally mark itself as read (and occasionally go unread several seconds later).

A third issue is that when I switch from one email account to another, rather than keeping all unread emails open showing, it will switch to show all emails and it will automatically open a random unread email, which I'll then have to manually set back to unread before responding to the email I want to respond to. It also means I have to change the emails shown to all unread again, as well as having to change the date (I like to have newest emails at the top - Thunderbird insists on having them at the bottom). I already have the pin selected, so in theory it should keep settings from one account to the next, but it doesn't.

A fourth issue is that I'm using Conversations so show my replies in the thread in the inbox a la Gmail. Half of the time my replies show and half of the time they don't, so I have to manually check in the sent folder to see if they've actually been replied to.

Pleeeeease help anyone thank you!!!

I woke up yesterday and found Windows telling me I needed to restart my PC to install two new monthly updates: KB5013942 (Windows 10) and KB5013624 (.NET) and the related servicing stack.

[https://support.microsoft.com/en-us/t.../may-10-2022-kb5013942-os-builds-19042-1706-19043-1706-and-19044-1706-60b51119-85be-4a34-9e21-8954f6749504]

But after I did, I suddenly found that Thunderbird no longer had the ability to send e-mails -- only receive. The paper airplane icon was greyed out.

After checking some other things, I ran the usual uninstall and the ability to send e-mails was back . . . but it's gone again this morning, and the updates seem to be back. And of course Microsoft doesn't have this as a reported issue yet, either. I hope the problem can be fixed soon -- before my update pause ends.

UPDATE: To clarify the paragraph immediately above . . . this morning, the two Windows updates I'd uninstalled were back -- so, after inputting this question, I re-uninstalled them and re-booted the PC . . . but this time it didn't help. I'm STILL not able to send anything from Thunderbird. For everyone else's sake, I hope I'm the only one who has this problem. But for purposes of getting attention to the issue and getting it FIXED, I hope it's appearing on more and more screens. . . .

Struggling with TB constantly "downloading" x 10s of thousands of 10s of thousands of emails (all of which are downloaded), and the programme grinding to a halt. Have set the inboxes to a retention policy of 2500 total. So shouldn't even be trying to DL more than that. Seems to mainly manifest when I compose an email (exactly the time that the sluggishness is a problem). Have done the usual compacting/deleting * files.

This is getting to be a real issue now. I wonder if there's any paid support channels that can deal with this?

Whenever I create or "write" am email there is a grey box that shows up at the top. When I troubleshoot it is not there. I have disabled all extensions and addons and it goes not show. I tried it not using Troubleshoot and it is still there.

I have version 91.9.0

Any help is greatly appreciated.