Thunderbird Support Forum

Juno very suddenly refused to accept my password yesterday which is saved on the computer, so I cannot get to my email. Why would they do that and how can I get into email. I got the box that asks for a new password which I filled in, but the site still refused to accept it. Please send the answer to GrandmaDonnaPowell@gmail.com. Thank you. Donna Powell GrandmaDonnaPowell@jgmail.com

I just updated to 115.8.0. I have a much older mac without the upgrade and it is not having the same problem as my os 12.6.3 mac. Some of my inbound emails from are being taken over by a particular email from another sender so the message displays as the other sender, as does the from and reply to, but the subject retains the info from the original sender. Three or four emails in a row will all look like the other sender. The other sender was a public radio station. What's going on?

For example, the email displayed below is from one of my vendors, and has a simple message saying Thanks. The subjct line referencing a quote is correct. The rest is not.

I haven't been able to access my Thunderbird email: smokneva@comcast.net on my computer for weeks as it's been blacklisted. Please correct this asap. Thank you, Eva Miller

For some time I have been using Thunderbird with three email accounts one of which is a Gmail account. This has generally worked OK. Every weeks or so a message came up asking me to allow Thunderbird to access my Google account to which I always said “Allow”. I call this message the “Google panel”. I am guessing this comes up whenever Thunderbird updates or whenever Google make some change. It is a bit irritating but I can live with it. Recently I have added in a second Gmail account, and since I have done this I have had a lot more problems. When the Google panel described above comes up I have to choose which of the two Gmail addresses it is asking me to allow access. There doesn’t seem to be any way of knowing which one has made the request so I choose one of the two listed at random, if I guess correctly then everything continues normally but if I guess incorrectly I get an error (404). The good news is that if I guess incorrectly the panel reappears within a few seconds and selecting the other account sorts everything out. The more serious problem is that from time to time emails from one of the two accounts just stop coming through. A dialog box with the message “The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: [AUTH] Invalid credentials” appears. This has happened to both of the accounts at different times for no obvious reason. After this happens it stays that way until the Google panel appears for the email address that has stopped working. This can take a couple of weeks. The only sure way that I've found to resolve this before the panel comes up is to clear the passwords for that account out of the password manager (Settings > Privacy and Security > Passwords > Saved Passwords). Then when I request Get Messages I am asked to allow Google to access the account, and once that has been done the account works again. This is obviously inconvenient and a fix that requires frequent implementation is not desirable. Even if I clear out all the passwords for both Gmail accounts and start fresh it is normally within a week that one of the accounts stops working as described above.

Some other facts about my setup:

   Cookies are enabled (Settings > Privacy & Security, Accept third-party cookies)
   I have it set up to store incoming emails from all accounts in a folder in Local Folders so I have a single inbox containing all incoming messages from all my accounts.
   I use POP not IMAP
   I leave the PC running overnight so Thunderbird is open continuously
   I have two other non-Gmail accounts as well as the two Gmail ones
   I have a Windows 11 PC and am currently using Thunderbird version 115.

Does anyone have any suggestions as to how I can prevent these problems and have both accounts running reliably?

Barry Williams

bold textI have long delays in thunderbird, where it says, not responding, particularly when I start it up. I am about to give up. I have uninstalled and reinstalled it and all that accomplished was it lost its memory and I have to look up email addresses all over again. If you cannot help me, I will have to try to use another program

Emails are being downloaded at a snails pace and never completes them, and all of a sudden last few days, continues to try to download thousands of emails. In order to do my work, I have to disconnect from Internet. Very frustrating during tax season. Can you help?I have already had my Tech guy take a look. It did not help.

Hi, I hope some one can help.

Probably for over a year, once a week when I start Thunderbird in 2 of my inbox's, I get the message "building summary file for inbox". When this happens, a few emails will disappear that are new. Sometimes they will come back broken in to a number of sperate emails all containing text.

I can access the emails by logging into my hosts webmail portal, but they seem to be lost for ever on Thunderbird.

I use TB to access 4 different email accounts and this only happens on the 2 that have alot of emails in the inbox (approx 1800 and 4000).

Are there solutions to this, is this a known problem?

Thanks, Mike.

I have tried to download FireFox, but my computer doesn't have enough space. My email options do not let me delete emails, stating an error, that there is not enough disk space. Here is the message "There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again." I delete all emails from my trash folder, and with it empty, it still does not allow me to delete from the inbox.

An important e-mail did not reach me on thunderbird (was also not in the spam folder) . Two weeks later I opened the server an there I found it. On the same day, a little bit later this mail also appeared in the Thunderbird overview of the current day, although the original date (two weeks agog) of receipt was noted. When I opened it again later, the original dispatch date was no longer displayed, but the dispatch date was the day on which it was first displayed in Thunderbird (i.e. the date two weeks later). What is the possible cause

Translated with DeepL.com (free version)

I found this message in Error Console: Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content.

I had left open a number of old email tabs open to refer back to them when I need to. I was too impatient when I opened Mozilla Thunderbird and now these tabs are blank with no information or text showing. Is there any way of repairing this? It has also been slow in loading and in sending and receiving emails.

Regards, Greg Barker (Australia)

Using TB 115.8.1 on Windows 10 Pro.

I just recovered a TB backup file to the latest TB. I have two existing accounts and neither will connect to gmail (as they once did). Account 1 shows nothing in the saved login window and I can find no way to create the login data and password to connect to gmail. Account 2 does have login/password data in the saved login window, and it is the correct gmail password. Neither of these account will connect to gmail and attempts to will produce unable to connect warnings and offer to update passwords. Inserting the password in this utility does not lead to a connection.

How do I repair these accounts to connect to gmail?

Ken

According to Gmail guide for setting up Thunderbird: ""When I delete a message," select Just mark it as deleted." I have done this, but when I delete a message the message is not 'lined through'. [It did work when I first setup the Gmail account, but has since stopped working.]

When I check for email the message is removed, but it's hard to tell what messages I've deleted in my inbox before checking for new messages.

Aside from this problem, everything else seems to be working properly.

After restarting Thunderbird, "Favorite Folders" Folder Mode doesn't display unified folders, even though they are marked as favorites.

I mark my unified Inbox and Sent folders as Favorite Folders, and they display correctly in "Favorite Folders" Folder Mode in the folder pane, until I shut Thunderbird down and restart it. Then, still in "Favorite Folders" Folder Mode, those folders are not displayed in the folder pane, even though they remain marked as a Favorite Folder when I right-click on either one.

Opening "Unified Folders" Folders Mode, unchecking Favorite Folder and then re-checking Favorite Folder for the Inbox and Sent folders solves the problem, and they again reappear in "Favorite Folders" Folder Mode.

Is there a way to ensure "Favorite Folders" Folder Mode always recognizes that a folder has been selected as a favorite?

TB 115.8.0 on Windows 11 Home.

I believe it is since my last system update, that thunderbird freezes for a minute or so, approx. every second minute. Could you please help me to identify and resolve the problem?

I am using an Arch-based linux distribution called "eos" (https://endeavouros.com). I am using XFCE. Following, some info about my PC:

System:

 Kernel: 6.6.21-1-lts arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
   clocksource: tsc avail: hpet,acpi_pm
   parameters: initrd=\45c5f93ed4f944099df6889bd6607bd6\6.6.21-1-lts\initrd
   nvme_load=YES nowatchdog rw root=UUID=2b86f07c-988c-41f7-baf9-a82e82e488f8
   systemd.machine_id=45c5f93ed4f944099df6889bd6607bd6
 Desktop: Xfce v: 4.18.1 tk: Gtk v: 3.24.36 wm: xfwm4 v: 4.18.0
   with: xfce4-panel tools: xfce4-screensaver vt: 7 dm: LightDM v: 1.32.0
   Distro: EndeavourOS base: Arch Linux

Machine:

 Type: Desktop System: Micro-Star product: MS-7B89 v: 1.0
   serial: <superuser required>
 Mobo: Micro-Star model: B450M MORTAR MAX (MS-7B89) v: 1.0
   serial: <superuser required> uuid: <superuser required>
   UEFI: American Megatrends v: 2.70 date: 04/21/2020

Here are the basic thunderbird info's: Name Thunderbird Version 115.8.1 Build ID 20240305091055 Distribution ID archlinux User Agent Mozilla/5.0 (X11; Linux x86_64; rv:115.0) Gecko/20100101 Thunderbird/115.8.1 OS Linux 6.6.21-1-lts #1 SMP PREEMPT_DYNAMIC Wed, 06 Mar 2024 16:59:55 +0000 OS Theme Adwaita-dark / Adwaita Application Binary /usr/lib/thunderbird/thunderbird Profile Directory (Local drive) Build Configuration about:buildconfig Memory Use about:memory Cache Use about:cache Performance about:processes Registered Service Workers about:serviceworkers Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Found Google Safebrowsing Key Found Mozilla Location Service Key Found Safe Mode false Memory Size (RAM) 31.3 GB Disk Space Available 946 GB Profiles about:profiles Telemetry Data about:telemetry

For a start, I created a backup of my profile location: cp -R ~/.thunderbird ~/.thunderbird_backup

Now, I need to find the location of the logs. Could you please help here? Thanks a lot!

Got a prompt to update my password for a gmail account. Upon entering the credentials, I click allow on the gmail window for giving access, and then it redirects to another window of "yourdomain.com" from which there's nowhere to proceed to skip.

I removed the account and re-entered it but the same window/bug appears.

Can't find something online with the same issue.

i have a problem with the number of no read emails, because look that is 9 the number of emails... and there are only 3 but in 3 different folders... how can i avoid that sum all or appear in "todos" (all msg) and importantes "(important")?

For some reasons thunderbird is having some issues display some of my emails received.

attached is a screenshot of the same email,on the left is from the outlook/godaddymail website and on the right is thunderbird.

I haven't touched any settings far as I know and it's only happening to a few emails.

Bonjour Dans ma boite mail par firefox, si j'ouvre un mail, au bout de quelques secondes , répondre devient to-se Et dans ma boite d'envois, syllabes et lettres se mélangent rendant le texte inintelligible !!! Pourquoi ? Merci Mais je pense que le plus simple est de contacter un conseiller par tel, à quel numéro s'il vous plait ?

Hi,

in some strange turn of events, it appears that all the messages that I had carefully tagged are now not visible or not available anymore. I don't know what I did (but I'm also rather new to TB).

I had tagged and the archive'd many (1000's of) messages. Until few hours ago, the messages were visible when exploring the tagged messages . The tags themselves are still visible in the Tabs pane, but all the messages inside not anymore.

The count of emails in the inbox seems to be correct, so maybe (hopefully) those tagged messages were not deleted. I've already run TB in 'Troubleshoot mode': doing that, the tags are not visible anymore either (and I have no easy way to know if one of the tagges messages previously stored there are still there).

The tagged emails are from an IMAP account. I am on version 115.9.0 (64-bit), MacOS 13.6.3 (22G436), cpu M1Pro.

Any advice highly appreciated.