Thunderbird Support Forum

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed migration to version 31.8, however the About Thunderbird window states that "Thunderbird is up to date" and "You are currently on the release update channel." It does not automatically update to anything.

Alternatively tried changing profile pointing, also moving Local Folders mail to profile folder for updated version 91.4.1 also installed on computer without success.

Any way to convince 31.8 to update?

Today I upgraded my TB portable standalone (no portable platform) from 60.9.1 to 68.12.1 As that what it said I could upgrade to in the about window. All worked fine. Now the about window tells me I can upgrade to 78.14. But there is no portable version portable version of that available (sorry I know Mozilla do not support the standalone version). There is a portable version of 91.6. Can I upgrade from 68.12.1 to 91.6? Thanks!

I am moving my email hosting from one hosting account to another. I have both accounts configured in Thunderbird. The original account has many many folders and sub-folders. How can I copy the structure and all the contained emails to the new account?

I have used Eudora for years, about 20 or more. Now I find myself with a dilemma. A secure email program I signed up for must have ports assigned to incoming and outgoing servers. Alas, not possible with Eudora, but possible with Thunderbird.

However, after reading several of the threads of migrating to Thunderbird from Eudora, it appears to be problematic--new addons, missing mailboxes, etc. It's hard to tell whether that's the norm or the exception. One of the threads I read was https://support.mozilla.org/en-US/questions/1228297 "Migrate Eudora mail to Thunderbird mail", which suggests starting with Thunderbird 17.0. That thread is from 3-1/2 years ago. Is this still the best way to migrate? Or is one of the Thunderbird migration tools a better and safer option.

I have literally thousands of saved emails and dozens of separate mailboxes and I don't want to lose them.

When I try using the box to align fields (First Name, Last Name, etc.) I get a couple of lines to match up and then after that as I continue they all start to float around. What is the method for setting the left side with the right side of the box? I'm importing my address box from Gmail.

Hello,

So, my company want to trash their Exchange server for Gmail accounts. Welp, OK... but Thunderbird (last version) doesn't cooperate.

I tried to add a new account with the correct information. I set the IMAP/SMTP of Google as this is an other domain, SSL connection and OAUTH2 on both servers as needed. The Google window appeared, login and password is fine, I clicked on Authorize.

But Thunderbird doesn't want to create the account because of a sudden login/password issue.

The login/password is fine, I tried it on the browser and I did succeed the OAUTH2 process so this is not the issue. The Google account states that Thunderbird is indeed authorized.

Cookies are authorized.

I tried to change the password for something more stupid.

Heck, I even recreated a new profile without changing anything. In desperation, I even tried using the standard password method after activating the Less Secure Application in the Google account.

Thunderbird still refuses to connect to this account, with the same login/password error.

I don't get it.

Does someone have a solution before I shoot this retarded bird ?

Cordialy,

I guess this could be considered "migration"... How can I sync the email between different machines, as & when I switch to use of a different installation of Thunderbird?

Here's my current setup: I have 2 laptops, and each is set up as a dual-boot with both Windows 10 Pro, and AntiX Linux. That makes a total of 4 operating systems, and I have Thunderbird installed on all 4.

I'm not sure how useful this is, for framing an answer to my question re. syncing, but here's extra info: I keep all my personal data on encrypted external hard drives, which I access using VeraCrypt. External is so I never lose my data if a given machine dies. Encrypted is so, even if the physical external hard drive is stolen, they can't steal the personal data. (I maintain a cloned backup external drive.) Today, I chose a location on the primary external hard drive, and created a folder named "Thunderbird email". I'm using the AntiX v19.4 OS right now, so I've set that new folder as the Local Folders location within this installation of Thunderbird.

I got this far, and then realized I need some guidance from more experienced users. So, I located this support page, and signed up for asking my questions about Thunderbird. Thanks in advance, for any help you can give me.

Hi,

I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer in their previous order. How would I change the order.

I tried moving them, but they return to their original position after every reboot of thunderbird 91.

Additionally, is there any good docs about folder paths to learn more about archiving or default settings.

Thanks,

I experienced a problem with Thunderbird suddenly not recognizing my password. Kept giving me a notice that said my password/account had been "blacklisted". I've never seen that in 20 years. I called my local internet company, Comcast.net for help. He walked me through deleting and re-installing several times before it dawned on me that Bitdefender (anti-virus software) might somehow be blocking my password. I turned off VPN and unchecked all the boxes at Bitdefender. And I could suddenly reinstall Thunderbird e-mail addresses. HOWEVER, all the folders, which I think were stored locally (on my laptop) are gone. I had lots of stuff I use on a daily basis in those folders. How do I get them back? Can I get the back? My server is IMAP but I don't know if they were stored online or on my laptop. Somebody help me, please?

Good Evening, I had to reinstall Windows 10. My computer repairman installed Thunderbird along with much of my software. Since the reinstall I cannot Upgrade to Thunderbird 91.8.1. The auto update fails and the re-install does not upgrade to the new version. I have downloaded the new version many times and it still stays with the old version after the re-install. A couple times Thunderbird said I had the new version after I re-installed Thunderbird, but after restarting Thunderbird it goes back to the old (91.7.0) version.

Should I delete Thunderbird before I try to install? If I do will I loose all of my E-mail and folder information?

I would appreciate any advice. Thank you, Terry Prather [removed email from public]

Hello, I've just set up Thunderbird on my IMac OS Monterey version 12.2.1 and have synchronized my gmail account. However not all folders have migrated. What is causing this and how can I fix it? Thanks!

Came out of Win10 mail, moved to Thunderbird. (Good decision). After much screaming and kicking I managed to get my address book info out to a text file, formatted as CSV. Very simple, 3 fields: firstname,lastname,emailname@emailaddrs comma delimited.

Used the Import function, aligned 3 fields with the input data, done. It created a file called "email contacts". All of the addresses came in. Then it got kind of strange. When I open the that file it only shows 2 columns. Col1 is "NAME", Col2 is "EMAIL" Col2 is correct but Col1 shows the emailname only snipped off of the full email address. If I open any entry in the address book with the EDIT button, the first name and last name are there, so the import worked. So the question is: How do I get the top level of the address book to display the firstname, lastname? Did I do something wrong on the import? I can't seem to find any way to add columns or re-arrange the display. The "select columns to display" menu doesn't have any choice that I recognize. I can re-format the source file any way I need to, is there a better structure for import? Advise needed.

I asked a PC repair shop to move the local profile from C:\ to D:\. The result is as follows: The profile at D:\ is used to store my mails according to account settings: Account Name: Wolfgang Local Directory D:\Thunderbird\Profiles\uec9qce6.default\Mail\Local Folders Troubleshooting Information "about profiles" says: Profile: default This is the profile in use ... Local Directory: C:\Users\...\AppData\Local\Thunderbird\Profiles\uec9qce6.default The profile manager only knows the profile default

How can I tell thunderbird to switch completely to D:\ (where all my mails are currently stored)? I need to free the disk space in C:\

Thanky you for your help

I need to install a mailbox on a new machine. I have got as far as the second screen on manual configuration, ie the one which starts with IMAP etc but I can't remember what to enter in some of the boxes. I don't know the port number (or even what that means) and on the host name for the outgoing server I think it began with relay but can't remember the rest. My ISP is refusing to help so please can you? JW

I had Thunderbird running fine under Ubuntu 20.04 and built up contacts and calendar events. i loved it.

I have now upgraded to Ubuntu 22.04 and found Thunderbird has made a new installation and a new .default file. I no longer have my contacts and calendar events.

If we call my data rich original file old.default as the old file and the new.default file as my new empty file with a few recent emails, how can I merge old.default and new.default please?

Hi, I'm struggling to access my address book from my old PC, which died.

The hard drive still works so I have been able to access the old profiles (why are there 2?) and replaced in the install of this new machine:

"Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

So.. that didn't work then. I cannot even load Thunderbird now, just gives that message.

The original machine was Windows 7. I cannot run it, so cannot tell you what version of Tbird it was but it was reasonably up to date. Current install is the very latest.

So... what to do next? I can put a copy of the profile back... OK, can start Tbird again, but how to access the old profile with many years of address book?

Manually copying the profile files into the profile folder doesn't seem to work, even after removing the (new) originals. Rather than using the old ones it's just saying it can't find the newer ones, so I presume there's some way of telling it to use those older ones?

Thanks!

After install, I cannot receive/sync my messages from yahoo, gmail, or other accounts. In trying to troubleshoot, under advanced server settings, I get the error message that the storage local directory is invalid. Your scripts automatically set the directory as /data/home/user/.thunderbird/....however the default directory cannot be edited in the window. When I browse for other directories, your application will not show hidden files, therefore I cannot select the directory which was already installed by thunderbird at /home/user/.thunderbird... This should be reported as a bug as there is no means to select the appropriate directory. It cannot be entered directly in the window and cannot be selected through your browse application. My OS is NomadBSD, on FreeBSD13-RC6.

I set Thunderbird up for the first time earlier today and wrongly opted for POP. I realise now that it means I can't see my Sent folder, etc, so I'd like to change to IMAP. Unfortunately the article explaining how to do this on your website does not relate to the newest version of Thunderbird, as installed today. I've tried deleting the programme and reinstalling but it's remembering that I chose POP and not letting me start with a clean slate. Please can you help me with this, as I'd love to use Thunderbird!