Thunderbird Support Forum

Thunderbird didn't seem to download properly. My Thunderbird window does not have the top lines that say: File, Edit, View, etc., and Get Mail Write, Address Book.

Hello, my computer died but before it did i backed up my Thunderbird profile files - the backup is 77.8GB so big to zip using export. I installed Thunderbird v.102.8.0 64 bit; and copied my backed up files over and now my email account list shows when clicking the dropdown arrow next to "get messages" but the email account list (72 email accounts) does not show in the left hand pane.

I have attached images of what I see, what is showing in app data - both local and roaming, and also of both .ini files.

Using the troubleshooting setting the software is pointing to the correct location.

I would truly appreciate your help.

Thank you,

Robin Monroe

Version 102.2.2 goes "unresponsive" when I click get messages for several minutes, eventually will download one or two emails, but they are ones I have already deleted, and occur multiple times. Can I go back to version 91? Where can I get the install file? Since the problem started with the update its a problem with it, not antivirus software. There are no other programs using significant cpu time while t'bird is unresponsive. This is critical, I will have to find another email program if you don't fix this soon.

(note. i'm very wary of posting this question here, as i've been told off, this apparently not being the right place for such matters. but this is where i get to from "Help>Submit Feedback…" in Thunderbird, and also Bugzilla leads me here. if this is not the right place, please can someone kindly tell me where is?)

102.2.2 has really messed things up for me. i can't see any emails after August 9th in any of my Saved Searches, and this is causing real problems.

i've tried deleting the global database and reindexing, but that did nothing.

[Mac OS 10.12.6 Sierra]

I have transferred TB from a win7 to a win10 computer. I had to manually edit the profile.ini file, it mainly installed on C: drive, I needed D: drive. TB works, I can send/receive emails. However I have 2 Inboxes, both being updated using POP account. I only want one global inbox. I suspect the changes I made to the profile.inio file are wrong. Anyone know what I have done wrong? Screenshot of problem attached. Regards Alan

I currently have TB 102 running on a Linux Mint desktop. The email is POP3 from att (actually snet). They require a different app password for each computer. I have the different app password. I want to use my Linux Mint laptop to access my email and use a backup of the desktop's profile when the desktop is out of service. Laptop does not have any .thunderdird folder yet as TB has not been started. I am looking at the http://mzl.la/1ApHiU3 support page. It seems that these instructions are replacing Laptop's hidden .thunderbird folder with desktop's .thunderbird folder. This seems odd since Step3 of "On your Destination Computer", opens Thunderbird. Won't that create a .thunderbird folder with new installs.ini and profiles.ini files? They will be replaced in Step8.

I am concerned that Step3's newly created .ini files (which have a different hash that links them) will be lost in Step8 and there is some dependency on that hash value that is not clear. Is that hash sent to the email server so that they can identify the machine/app that is accessing their server?

Is there a more appropriate support page for what I need to do? I am not clear on the subsequent steps to launch TB on the laptop and change the password on the laptop. At some point I would need to reverse the direction to bring the Laptop's Profile back to the Desktop. Any advice would be appreciated.

Using Macbook Air M1 with Monterey.

I've spent most of the night trying to find a solution to the blank, unresponsive screen since TB updated. No folders, accounts, messages, etc. *(see attached image). I'm not the only one with this problem, but in all the "solved" discussions of this problem, none of the solutions have worked for me.

I've toggled between themes, uninstalled/reinstalled TB, checked all settings and configs, run in troubleshoot mode, cleared the caches... Nothing has worked.

I'm able to create and send new messages from this blank page, and I receive them on my other devices. So, it would seem my configs are fine. Kind of lost at this point. Any help on this would be greatly appreciated.

RR

Hi Just changed computers and have Thunderbird 102.8.0 64bit installed. All emails present and correct. Trouble is all my addresses are gone. I backed it up from the old computer using MozBackup. I know its old, but not sure how else to do it. Anyhow, although everything else came across from the back up, the email addresses didnt. I thought it might be in my Google account, but that seems to just have all the names but no addresses?? Any ideas??

Hi

Someone please help.

I was running Thunderbird ver. 38.x.x on my Win 7 PC. All was good and never had any problems.

Recently I made the mistake to update to latest ver. 102.x.x.

This caused several issues and was not really what I was expecting. Therefore I decided to go back again.

Now I am running ver. 52.9.1. which is more or less like ver. 38. However I have one issue.

I have several IMAP mails accounts. 2 of these mail accounts are from an old mail server provider which is no longer in use. However I had access to all these older mails, which are located on my PC.

Since I did the upgrade and came back down I can no access thes older mails. When I open the account inbox, Thunderbird tries to connect to the mail server, which no longer exists.

How can I have Thunderbird to open these mails, which I assume are still located on my PC?

PS: I have even tried to install ver. 38, (same issue)

Thanks for help. :-)

ftlx

I think I have a corrupt profile in Thunderbird. I would like to totally wipe the installation from my computer and start over.

When I uninstall using the built-in installer in Windows apps, some of the features are removed, but apparently not all, because when I re-download and reinstall, my old emails pop right back up. That tells me that info. about that installation is still lurking on my computer somewhere. I want a completely fresh installation that requires me to recreate my Thunderbird profile, etc. and requires me to re-link Thunderbird to my G-mail account.

Is there a way to accomplish this erasure?

Thanks a mil.

GAS

I am running Thunderbird on my PC, with two accounts, both on IMAP mail.

I want to run Thunderbird on my laptop as well, with exactly the same interface and accounts.

Can I copy the profile and ini from my PC to my laptop? Will this work?

I posted a question this morning and got a reply which I read using gmail but could not reply to it and I cannot find were I posted the question or the reply from christ 1 I have copied and pasted my reply below

Ron Goldthorpe <[email]@gmail.com> Attachments 12:33 (2 minutes ago) to no-reply

I put in my Plus net Password and press enter and then it takes me to the next screen see Capture 1 I then put in my Google Internet Password and then press enter and it then takes me to Capture 2 and then I am completely lost I have used Thunderbird in my Spain Apartment and also at home in England for several years and it has never taken me to Google and never come up with another Language Fortunately I have logged into Google Mail and managed to add my Plusnet EMail to this otherwise I would not be able to read your reply without logging into a very Basic Plusnet Webmail

It is the first time I have ever used Google Mail it is not bad but I prefer Thunderbird if I can get it working again

Yours Sincerely Ron Goldthorpe

PS when you reply can you please tell me how to find it in your system

One attachment
 • Scanned by Gmail

Hello: I seem to have made an error when setting up my Gmail account in Thunderbird. Thunderbird shows all of my Gmail correctly, but when I log into Gmail on my phone and iPad, all of the mail is gone. Can you help a newbie fix this mistake? I'd like to setup Gmail and Thunderbird so that they are both in synch. Thank you!!

Thunderbird is reported as being up to date here, but it keeps trying to update the same version every day. I asked before and it was suggested I make the update sites exceptions in AVG, made no difference.