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Updated to Sonoma and unable to start Thunderbird using profile on external drive

Hi, I've updated to Sonoma on Mac and unable to start Thunderbird 115.8.1 (64-bit) which uses an external drive for my mail accounts. I'm getting the following error in… (read more)

Hi,

I've updated to Sonoma on Mac and unable to start Thunderbird 115.8.1 (64-bit) which uses an external drive for my mail accounts. I'm getting the following error in console:

System Policy: thunderbird(2230) deny(1) file-write-create /Volumes/ExternalDrive/Mail/Thunderbird/Profiles/abcdef123.default/.parentlock

There is no .parentlock file, and it looks like some problem with SIP permissions. I thought I could force it to re-request permissions with:

tccutil reset SystemPolicyRemovableVolumes org.mozilla.thunderbird

...but no luck.

Any idea how I can either a) force it to request the SystemPolicyRemovableVolumes permission, or otherwise fix the issue?

Thanks,

Bramble

Asked by BrambleMachine 1 month ago

How to enable/see POP3 logging on 115.8.1 (64 bit)

I have used TB for a long time now and never had this problem. If I configure it on a new PC (Win 10 Pro) to get mail from a zoho hosted account, hitting mail download ge… (read more)

I have used TB for a long time now and never had this problem. If I configure it on a new PC (Win 10 Pro) to get mail from a zoho hosted account, hitting mail download generates a bit of activity at the bottom of the window but no emails downloaded (I have checked there is one there) and no errors. I've disabled AV and no change. I'd like to see the POP3 traffic to try and diagnose the problem. How do I do that please? There seem to have been various generations of how this was done and the help is confusing - I've tried what I think are latest instructions but don't see an error console. Is there simply a way of getting the traffic spat into a text file please?

Asked by peter441 1 month ago

Archive from local folders to archive in local folders no longer works

I'm running Thunderbird 115.8.1 (64-bit). On Jan. 29 I left the beta program after several years to return to the release version because of problems with the beta at tha… (read more)

I'm running Thunderbird 115.8.1 (64-bit). On Jan. 29 I left the beta program after several years to return to the release version because of problems with the beta at that time.

Last year, still in TB Beta, I had switched my two email accounts from POP to IMAP. At that time I moved all my mail folders (except inbox, trash, and other system folders), and about 14 years of archives, to the Local Folders account to avoid the cost of storing them on a mail server. There were no problems. At year end I archived my 2023 emails from my folders in Local Folders to my archive in Local Folders, preserving the folder structure, and everything worked normally.

When I left TB Beta a month later I tried to replicate my folders, including the archive folder, in the new profile for TB 115. Then I manually moved folders from my TB beta profile to my new profile folder (C:/Users/billf/AppData/Roaming/Thunderbird/Profiles/84xm6dz9.default-release/Mail/Local Folders/). The folders showed up within Thunderbird, then some of them disappeared briefly but then reappeared. A few days later about 80% of my folders, including the archive folder, vanished completely and haven't returned. I checked the file system and they were gone.

Today I tried again, restoring several .sbd folders and .msf files - most importantly the archive - from my HD backup from mid-February when everything had seemed to be working. They're still in the file system - so far - but none of these folders are now visible in TB. The account settings for Local Folders don't mention archiving at all.

I hope someone can tell me how to get my old folders and especially the archive back, and stable. (As I rebuild my folder structure in TB I'm giving the folders new names so they won't be overwritten if my folders from January come back.)

Asked by Bill Falls 1 month ago

thunderbird connection to webmail

I have spectrum webmail on the tb's homepage but it cannot send or receive emails from other accounts. It says "cannot connect to nycap.rr.com". Unfortuneately it never s… (read more)

I have spectrum webmail on the tb's homepage but it cannot send or receive emails from other accounts. It says "cannot connect to nycap.rr.com". Unfortuneately it never says why it can't connect.

Asked by dkhavnen1 1 month ago

Failure to migrate from Postbox

Just installed latest TB. Went to PB and copied the non-#PB# and non-.msf files to Mail/Local Folders, including the subfolders Nothing showed up. Tried the latest Import… (read more)

Just installed latest TB. Went to PB and copied the non-#PB# and non-.msf files to Mail/Local Folders, including the subfolders Nothing showed up. Tried the latest ImportExportTools - blank

Would love to get rid of PB but really need the old files.

Asked by albertkirshen 1 month ago

Migrating old emails to a new PC

Hello, I recently built a new Windows 11 desktop machine to replace my old one. I thought I had done things right, but apparently I messed up somewhere. I copied the Thun… (read more)

Hello, I recently built a new Windows 11 desktop machine to replace my old one. I thought I had done things right, but apparently I messed up somewhere. I copied the Thunderbird Profile from my old machine and used it to transfer everything to my new machine after I downloaded and setup the latest version of Thunderbird on it. It kind of worked. The good news is that it doesn't appear that I lost anything, however I now have two sets of folders. At the top of the window on the left is my email address, with Inbox, Draft, Sent, Junk and Trash folders under it. This "new" Inbox is where any new emails arrive. However, under that it says Local Folders, which has Junk, Trash, Outbox and then another Local folders, which also has an Inbox folder with all of the many sub-folders where I had stored all of my emails for the last five years, by topic. I would like to have just one Inbox, where I get my emails, and then have all of my old topic folders under that, the way it used to be. Somehow I now have two sets of Inbox folders. Thanks for any help you can provide. It's a bit confusing to me. Dave

Asked by David Salerno 1 month ago

Unable to download emails

I can't download emails and get the message "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk spa… (read more)

I can't download emails and get the message "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox." I know I have plenty of available disc space (>40GB) and I haven't changed anything. This happened overnight. Please help

Asked by Doug Roem 1 month ago

icloud emailaddress ad to Thunderbird

Hello, This morning I did try to ad my iCloud email address account to Thunderbird. I already got an email account in Thunderbird but that will stop within a few months. … (read more)

Hello, This morning I did try to ad my iCloud email address account to Thunderbird. I already got an email account in Thunderbird but that will stop within a few months. I did find the needed information on my iPhone: My name for the use off capital and lowercase letters; my iCloud email address; my password which is my Apple ID, I presume. The result is: 'It is not possible to log in to the server. Probably an incorrect configuration, username or password'. The username and password are correct (got it from my iPhone, and the mailserver iCloud does work perfect on my iCloud mailprogram (iPhone, iPad, PC). So maybe the configuration, see appendix, isn't ok but I did get that from Thunderbird. Do I overlook something? Thanks for helping.

Asked by brtdkstr 4 weeks ago

Magic disappearing messages

Hello. I receive messages, read them and then they disappear. I've been using TB for a long time, but there's a transition from IMAP to POP3, and it's been a mess since t… (read more)

Hello. I receive messages, read them and then they disappear. I've been using TB for a long time, but there's a transition from IMAP to POP3, and it's been a mess since then. I DON'T WANT "pop3" :( I want IMAP :( I read opinions where people suggested deleting the .msf folder. I deleted + uninstalled TB. I installed it again, provided data for incoming and outgoing mail. They still disappear :( But I have messages from February in the SENT folder. Messages sent now also disappear. Why?

Asked by karolina.mu 2 weeks ago

K9 email

I cannot get K9 to accept that I do not have a password verification for my e mail account.When K9 automatically configures my account IMAP and outgoing server it asks f… (read more)

I cannot get K9 to accept that I do not have a password verification for my e mail account.When K9 automatically configures my account IMAP and outgoing server it asks for password which I don't have

Asked by NORMAN PATTISON 2 weeks ago

Strange entries at top of Inbox list (first time on Thunderbird)

Just set up Thunderbird - inbox for email account mainly looks fine, except for entries at top of list with only time shown in last column - these are a variety of dates.… (read more)

Just set up Thunderbird - inbox for email account mainly looks fine, except for entries at top of list with only time shown in last column - these are a variety of dates. After that section, my list of inbox messages proper starts. Can I get these initial entries not to display? (or if they have to, why?)

Asked by sally.larkham 1 week ago

  • Archived

New Thunderbird install

just downloaded Thunderbird email. I have been using Outlook for years. How do I import my emails, contacts, calander? I have three accounts, live.com, gmail.com and outl… (read more)

just downloaded Thunderbird email. I have been using Outlook for years. How do I import my emails, contacts, calander? I have three accounts, live.com, gmail.com and outlook.com how do I add these to my current install?

Stan Gornick sgornick@live.com 843-323-2639

Asked by sgornick 1 year ago

Last reply by Matt 1 year ago

  • Archived

Missing folders

I am missing most of my folders. I have many subfolders but they are not showing up on Thunderbird. They are showing up on gmail but I much prefer to use Thunderbird. … (read more)

I am missing most of my folders. I have many subfolders but they are not showing up on Thunderbird. They are showing up on gmail but I much prefer to use Thunderbird. I only have inbox, outbox, and trash bin showing; not even a sent file. How do i sync this with gmail? I have tried to uninstall and reinstall many times. I have tried the sync feature. Nothing is working! Feeling a bit frustrated with it!

Asked by davidklassen1 1 year ago

Last reply by david 1 year ago

  • Archived

I recently had Windows 10 reinstalled, saved Thunderbird Profiles, reinstalled Thunderbird, thought I had replaced the Profiles correctly, Thunderbird won't start and says it can't find Profiles. WHat have I done wrong and how can I fix it?

I had a WIndows 10 reinstall, had copied Thunderbird Profiles, reinstalled Thunderbird 91, added copied Profiles for the Local Folders. Now Thunderbird won't start and sa… (read more)

I had a WIndows 10 reinstall, had copied Thunderbird Profiles, reinstalled Thunderbird 91, added copied Profiles for the Local Folders. Now Thunderbird won't start and says it can't find Profiles at all. What have I done wrong and how can I fix it?

Asked by sheenawellington78 1 year ago

Last reply by david 1 year ago

  • Archived

Multiple Thunderbirds in network

If Thunderbird is installed on several computers in a network and one of them gets mail with POP and puts it in "Local folders", can the others access the mail folders at… (read more)

If Thunderbird is installed on several computers in a network and one of them gets mail with POP and puts it in "Local folders", can the others access the mail folders at the same time without conflict?

Asked by domus1 1 year ago

Last reply by david 1 year ago

  • Archived

export/import profile

I backed up the thunderbird profile as per video instructions to external drive. On the new pc I installed thunderbird and copied to the roaming folder the filed previous… (read more)

I backed up the thunderbird profile as per video instructions to external drive. On the new pc I installed thunderbird and copied to the roaming folder the filed previously copied from old pc. After doing it and opening the thunderbird, it doesn't open as the old program, it keeps wanting me to set up and account and when I go to the thunderbird program I find 4 different profile names and i guess it correspond with the times I have tried copying the profile back into the new pc. Can any one shed a light on this for me please.

Asked by fantom305 1 year ago

Last reply by david 1 year ago

  • Locked
  • Archived

THUNDERBIRD MIGRATION FROM LENOVO WINDOWS 10 TO ACTIVE DELL WINDOWS 11

Please continue at https://support.mozilla.org/en-US/questions/1375256 Thank you Stan and David for your replies which were helpful but unfortunately I didn't express my… (read more)

Please continue at https://support.mozilla.org/en-US/questions/1375256

Thank you Stan and David for your replies which were helpful but unfortunately I didn't express myself clearly enough for which I apologise.

My USB Thunderbird back-up is from a LENOVO Laptop. The Thunderbird version is 91.2.1 (32 bit) running on Windows 10.

I have new DELL Inspiron with Thunderbird 91.8.1 (64 bit) running on Windows 11. I have successfully found in Mail -

  • Local Folders which contains .msf Filter Rules DAT folders for Trash (File), Trash.msf (MSF File), Unsent Messages (File), Unsent Messages.msf (MSF File)
  • pop3.iprimus.com.au folders for Drafts, Drafts.msf, Inbox,
Inbox.msf,
.msg FilterRules,
.popstate

Sent Sent.msf Trash Trash.msf

In the LENOVO back-up Thunderbird there are no matching like named folders or files to input into the DELL. nor are there any storage files with the extensions (mbox) or (sbd) folders.

SEPARATELY when I initially setup the new DELL I put the back-up USB is port and Thunderbird initial set-up provided a command to load data from that drive which worked ! In that case I selected the top option IMA ?which stored data on the cloud based server ? not the POP option.

What led to this major issue was a need by DELL to delete and repartition the SSD to resolve a problem which I discovered with AVAST and resolved. It was one of these parties that suggested that Thunderbird would automatic convert the old files and set-up appropriately. In all there were 6 individuals involved in at least 2 countries. I have spent countless hours on this new DELL PC with Windows 11. My time is quite stretched hence my delay in responding to your good responses.

Hopefully there's some additional info here which will help resolve the problem of retaining all msgs, folders and addresses.

Thanks again for your time in considering my problem and providing possible solutions.







I set up a new Dell 5510 Inspiron with the latest version of Thunderbird which runs well in Windows 11 environment. Previously when I set up a new PC I followed instructions which created a backup from the superceded Windows 10 Laptop on to a USB file Mozilla Thunderbird. I installed Thunderbird and compared the files and discovered 1 file which had no data in it and copied that data directly into that file and it worked perfectly - bringing across everything contacts, folders etc.

On the new DELL I followed the setup prompts and had no success - I activated the top box to store data, not on cloud but to retain on server. I uninstalled and tried again this time activating the box under the top one to store most historic data on Laptop - again no success. - comparing data was fruitless as there was no file with 0 data

It has been suggested that (with Thunderbird closed, I just copy the Back-up USB Folder "Mozilla Thunderbird" from the Window 10 Laptop over the "Mozilla Thunderbird" in Apps under Settings in Windows 11 and magically all (Contacts and email history in folders ) is supposed to happen. Reason is that the new Thunderbird App does all the conversion and set-up.

reluctant to do this as it's taken 2 weeks to reach this point and I don't wish to over-write those Thunderbird that have been received in that time.

Your advice would be appreciated. I the process as it has been suggested above OR is there another process to be followed ?

Thanking you in anticpation of your time to digest the above and respond accordingly.

Asked by ianwhitbread1 1 year ago

Last reply by Stans 1 year ago

  • Archived

Problems transferring thunderbird to a new computer

Hello everyone. My old computer died, but luckily my files including Thunderbird ones were backed up. I've tried to move my data to my new computer following the instr… (read more)

Hello everyone.

My old computer died, but luckily my files including Thunderbird ones were backed up.

I've tried to move my data to my new computer following the instructions detailed here: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

It all seemed to work until I opened Thunderbird. I am now getting the error message: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

Does anyone have any suggestions? I've got some important emails in there so would really apreciate any help.

Thank you!

Asked by admin549 1 year ago

Last reply by david 1 year ago