New Message bar has changed from Blue to Red

The New Message box at top left of the folder list suddenly changed from a blue background to red. I believe this happened during an August 9 upgrade to version 128.1.0e… (read more)

The New Message box at top left of the folder list suddenly changed from a blue background to red. I believe this happened during an August 9 upgrade to version 128.1.0esr

I went into Settings/General/Fonts and Colors and was able to change all the checkboxes back to blue from red, but the New Message box is still red.

How do I change it back to blue?

Asked by jkl1 6 months ago

Last reply by sfhowes 6 months ago

Thunderbird Contacts

Hi, I would like to export my contacts in .vcf format in order to maintain the saved images. The objective is cleaning the contacts and import them back. Do you have any … (read more)

Hi, I would like to export my contacts in .vcf format in order to maintain the saved images. The objective is cleaning the contacts and import them back. Do you have any procedure to export all and single contacts in vcf? Thanks

Asked by zon1 6 months ago

Last reply by sfhowes 6 months ago

Password.

Good evening. I would like help with a forgotten password. Recently, I have been receiving a message asking me to enter a master password that I do not remember.I cannot… (read more)

Good evening. I would like help with a forgotten password. Recently, I have been receiving a message asking me to enter a master password that I do not remember.I cannot find the passwords in the saved passwords tab. Please help me in this matter. My mail is biuro-logan@outlook.com. Thank you and best regards, Krystyna

Asked by mkox1121 6 months ago

Last reply by david 6 months ago

As I am not home, I cannot get the second verifying call to my home landline. How do I get past that?

bold textTrying to set up T-bird email after a several year hiatus from it. As I am not home, I cannot get the second verifying call to my home landline. How do I get p… (read more)

bold textTrying to set up T-bird email after a several year hiatus from it. As I am not home, I cannot get the second verifying call to my home landline. How do I get past that?

Asked by Bruce Birr 6 months ago

Last reply by david 6 months ago

How do I get my emails directed to my Thunderbird program?

I used to receive my emails directly to my computer using Thunderbird. Then my service provider, Verizon, sold the email service to AOL and over night this convenience b… (read more)

I used to receive my emails directly to my computer using Thunderbird. Then my service provider, Verizon, sold the email service to AOL and over night this convenience became a thing of the past. To get my emails now I have to login to AOL, suffer through unwanted verification challenges, security promotions, ads, and news feeds, before accessing my emails. It is so tiresome I only check for emails about once a month. How do I get my emails directed to my Thunderbird program? Suggestions?

Asked by morgan-oreilly 6 months ago

Last reply by david 6 months ago

Cannot delete IMAP Folder

I've read many threads on this, none of which seems to work. Most grateful for assistance to finally get rid of these phantom folders. Problem: Multiple folders in an IM… (read more)

I've read many threads on this, none of which seems to work. Most grateful for assistance to finally get rid of these phantom folders.

Problem: Multiple folders in an IMAP account that simply will not delete.

Symptom: Folder exists in an IMAP account that has all folders as sub-folders under Inbox. Some folders are empty and appear greyed out and italicized. Deleting them sends them to the Deleted folder (or if the appropriate setting is changed, to be immediately deleted). Emptying the Deleted folder appears to get rid of the deleted folders, but restart and they reappear.

Attempted Fixes: As suggested in various places, have tried these things, none of which work:

  • Immediate delete (setting and also simply deleting in the Deleted folder)
  • Creating a new folder of a different name and renaming it to the affected folder, then deleting -- would not rename new folder, and phantom folder remained
  • Completely removing the account (settings and data) and recreating

Other Actions: I have checked the actual IMAP account via a webmail interface and none of the folders exist in the account.

Configuration:

 Application Basics
   Name: Thunderbird
   Version: 128.1.0esr
   Build ID: 20240730200333
   Distribution ID:
   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.1.0
   OS: Windows_NT 10.0 19045
   OS Theme:
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 31.9 GB
   Disk Space Available: 50.5 GB
 Mail and News Accounts
 ... 13 unrelated accounts remove ...
   account14 (mail server name changed):
     INCOMING: account14, , (imap) mail.xxx.yyy:993, SSL, 3
     OUTGOING: , mail.xxx.yyy:465, SSL, 3, true
 Libraries
     Library
     Status
     Expected minimum version
     Version in use
     Path
       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.1.0esr.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll
       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
   GPU: 1
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       British English Dictionary (Marco Pinto)
       dictionary
       3.3.5
       true
       marcoagpinto@mail.telepac.pt
       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org
       Bing
       extension
       1.0
       true
       bing@search.mozilla.org
       Chambers (UK)
       extension
       1.0
       true
       chambers-en-GB@search.mozilla.org
       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org
       Google
       extension
       1.0
       true
       google@search.mozilla.org
       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org
       Language: English (GB)
       locale
       128.0.20240717.233102
       true
       langpack-en-GB@thunderbird.mozilla.org
       System theme — auto
       theme
       1.3
       true
       default-theme@mozilla.org
       Dark
       theme
       1.3
       false
       thunderbird-compact-dark@mozilla.org
       Light
       theme
       1.3
       false
       thunderbird-compact-light@mozilla.org
 Security Software
   Type: Name
     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall
 Legacy User Stylesheets
   Active: false
   Stylesheets: No stylesheets found
 Important Modified Preferences
   browser.search.region: AU
   extensions.lastAppVersion: 128.1.0
   idle.lastDailyNotification: 1723600542
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   places.database.lastMaintenance: 1723173487
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.purge_trackers.date_in_cookie_database: 0
   storage.vacuum.last.content-prefs.sqlite: 1721083929
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1723503001
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
 Important Locked Preferences
 fission.autostart.session: true
 Places Database
 Accessibility
   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.35
     4.35
     NSS
     3.101.1
     3.101.1
     NSSSMIME
     3.101.1
     3.101.1
     NSSSSL
     3.101.1
     3.101.1
     NSSUTIL
     3.101.1
     3.101.1
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1
 Startup Cache
   Disk Cache Path: C:\Users\abcde\AppData\Local\Thunderbird\Profiles\qwq4pnsv.default-release\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false
 Internationalisation & Localisation
     Application Settings
     Requested Locales: ["en-GB","en-US"]
     Available Locales: ["en-US","en-GB"]
     App Locales: ["en-GB","en-US"]
     Regional Preferences: ["en-AU"]
     Default Locale: "en-US"
     Operating System
     System Locales: ["en-AU","en-GB","en-US"]
     Regional Preferences: ["en-AU"]
 Remote Debugging (Chromium Protocol)
   Accepting Connections:
   URL:
 Printing
 Modified print settings
 print_printer: Adobe PDF

Asked by jeronymite 5 months ago

Last reply by sfhowes 5 months ago

Connection to outlook imap-mail server has stopped working

When I start up my Windows 10 laptop, Thunderbird tries to connect to my Hotmail email account, but it can no longer make the connection to the Outlook imap server (imap-… (read more)

When I start up my Windows 10 laptop, Thunderbird tries to connect to my Hotmail email account, but it can no longer make the connection to the Outlook imap server (imap-mail.outlook.com) apparently because my password is no longer accepted. I just get the message box "Login to server imap-mail.outlook.com with username neil.january@hotmail.com failed - enter new password". There is no new password. I have not changed the password, and Thunderbird was connecting without trouble until a few days ago. What should I do?

Emails still get through to my Android phone with no trouble.

Asked by neil 5 months ago

Last reply by sfhowes 5 months ago

Thunderbird Search Button Missing

I want to put a button on the Toolbar which performs: Edit, Find, Search Messages (Ctrl-Shift-F) with one click of the mouse. 1. How can I put a Search Messages button… (read more)

I want to put a button on the Toolbar which performs: Edit, Find, Search Messages (Ctrl-Shift-F) with one click of the mouse.

1. How can I put a Search Messages button on on a Toolbar? 2. Like with MS Office I would like to be able to place a custom toolbar below

I'm using Tbird 128.1.0esr (64-bit)

Thanks, Kaarl

Asked by Kaarl 5 months ago

Last reply by sfhowes 5 months ago

Thunderbird

The problem is that incoming messages are turning into something like this. This is a very urgent matter. The account is configured using IMAP. When this email is forward… (read more)

The problem is that incoming messages are turning into something like this. This is a very urgent matter. The account is configured using IMAP. When this email is forwarded by another employee, everything is fine, but only this inbox receives such strange messages.

Asked by k.banas 5 months ago

Last reply by david 5 months ago

Email password

Hello, I hope you're having a good day! I am unable to reset my password following a data breach. I have read that I need to change it on the Mozilla website. Are you abl… (read more)

Hello, I hope you're having a good day! I am unable to reset my password following a data breach. I have read that I need to change it on the Mozilla website. Are you able to help me with this? Thank you! Best regards, Nicky

Asked by Nicky Baker 5 months ago

Last reply by david 5 months ago

Church website now on Google workspace - how to add email account to Thunderbird

Recently my church moved the website to be hosted on Google Workspace. I am treasurer and still have that email account, treasurer@church.org, but have to access online … (read more)

Recently my church moved the website to be hosted on Google Workspace. I am treasurer and still have that email account, treasurer@church.org, but have to access online via gmail. I have previously used Thunderbird to manage all the email, in and out, because I like it and it's better than gmail format, in my opinion. I cannot figure out how to add the email address for incoming and outgoing when the email address does not end in @gmail. I tried setting up as a gmail account but that didn't work. Any help and guidance is appreciated. Thanks

Asked by margaret3 5 months ago

Last reply by david 5 months ago

After merger with Mozilla, cannot get emails on

Thunderbird. Keeps asking for a password which I never had for Thunderbird. Been trying tp get an answer to this for a month. Had to switch to Yahoo which I donot lik… (read more)

Thunderbird. Keeps asking for a password which I never had for Thunderbird. Been trying tp get an answer to this for a month. Had to switch to Yahoo which I donot like, Please help.

Asked by Ann Leyens 5 months ago

Last reply by david 5 months ago

My Mozilla Support request has been updated refer to Takimoto224

Dear Mozilla Support Team, Good afternoon. Thank you for your message regarding for titled topics. Regarding the connection with so-net mail has been solved. That is ama… (read more)

Dear Mozilla Support Team, Good afternoon. Thank you for your message regarding for titled topics.

Regarding the connection with so-net mail has been solved. That is amazing for me that you attached Japanese so-net documents to me, it was sustainable a lot. After choosing POP3, I could see the Thunderbird mail this morning as the default setting.

However, unfortunately I cannot transfer existing my Thunderbird mail profile data import to my new PC yet. If you know the reason why, plase advise it to me, as I attached screen shot. Thank you and best regards, Minoru Takimoto

Asked by takimoto224 5 months ago

Last reply by James 5 months ago

I cannot send emails from my microsoft business email account for which I'm using a custom domain for it is recruiting.office@globaldisinc.com. Please help me configure it so it will work for both sending and receiving emails.

I have added a new microsoft business email address. I can only receive emails but I cannot send any. There is a problem with the smtp settings I guess I'm using Thunder… (read more)

I have added a new microsoft business email address. I can only receive emails but I cannot send any. There is a problem with the smtp settings I guess I'm using Thunderburd I have tried, with the help of a Microsoft representative to change all the possible settings and read the articles to guide us trough

https://support.microsoft.com/en-us/topic/set-up-email-in-mozilla-thunderbird-8-0-f4726a9e-64d3-4494-9260-5762597fd1a6

and this

https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-set-up-thunderbird-to-sync-your-outlookcom/266ddd8f-250c-4e8a-9799-009d992be8e3


but wasn't working for sending out emails I have even tried sending emails to different providers and different email accounts and it is not working at all. Even with the help of the Microsoft specialist. Can you Please help me out configure thunderbird so i can use my email recruiting.office@globaldisinc.com it is a microsoft business email. Thank you very much. I'm waiting for your reply. P.S. Here are some screenshots from my account please check them and provide me with a solution. Thank you very much. Best regards.

Asked by Xero M 5 months ago

Last reply by sfhowes 5 months ago