Thunderbird Community Forum

I have a folder called "imap://[username]@imap.ionos.co.uk/Sent Items". Its name, however, as displayed is "Sent", and this cannot be changed anywhere (that I can see). This is tedious because I also have a folder called "imap://[username]@imap.ionos.co.uk/Sent" which is also displayed as "Sent". This latter one seems to be a system-generated folder. This has only been an issue in relatively recent releases, previously I have been able to see "Sent Items" and "Sent" in the folder lists.

Is this a known issue? Is there is a fix? It seems like there ought to be. All I want is for the same folder name to be displayed as in the string beginning "imap: ... "

I changed my password for Greenby/Plusnet today. Now Thunderbird is unable to connect to them. The password is correct as I can enter website directly. No problems before change. Grateful for help.

Should I reinstall?

Hello,

My email provider is Thunderbird for my professional email address and I use Gmail everyday for receiving and sending my professional messages. However, Gmail will no longer support checking emails from third-party accounts through POP from my PC.

The option to 'Check emails from other accounts' will no longer be available in Gmail on computer. The solution that Google proposes is to set up automatic forwarding (web): To get new emails to appear automatically in my main Gmail inbox (like with POP fetching), set up automatic forwarding with your other email provider (Thunderbird). 

Can you help me with the different steps  in both Thunderbird and Gmail settings to make it work? Alternatively, is there another way to still have access to my professional emails through Gmail? Maybe through Gmail app for computer that uses IMAP instead?

For your information: My Thunderbird server settings shows:  Server type: POP Mail Server Server name: pop3.mycompany.com Username: xxx@mycompany.com (my professional email address) Port 995 Thunderbird has been updated and is currently running on version 153.0.3. My computer is running on Windows 10

Thanks so much!

So thunderbird mail has this system where old emails spread horizontally across the top of the screen in small icons and if you select and open an older email from the sidebar for the inbox and then want to return to the inbox, the only way I have found to return to the inbox is to click and hold the left arrow on that horizontal bar at the top with the email icons. This is too time consuming. Is there a faster way? Also, is that bar necessary? Why not just have a system that uses the sidebar that actually identifies the individual emails.

Can't drag and drop attachments from Thunderbird into file manager. I get a windows message box that says "Unspecified error" white cross on red circle. If I drag and drop with the control key held down it creates a file of zero length in the selected destination, It's not running as admin. Problem only just occurred.

This morning Thunderbird asked me to update which I duly did. Once done all messages started disappearing from inbox. Eventually I found them and moved them back to inbox only for it to happen again

Have now tried 3 times, same result, every single email from Inbox keeps being moved to deleted in Local Folders

All new emails that have come in since appear for a micro second in Inbox before being moved to Deleted

This is obviously not a great situation to put it mildly and as it has never happened before and started straight after this morning's update I can only assume that the update is to blame

Any help would be greatly appreciated

Brenton, GPS Imports Team

all INBOX emails disappeared from one of my email accounts. The other is working fine. Emails that were still open in one of the tabs are also now just an empty tab. --no luck repairing folder or deleting INBOX.msf. If I go to the Charter/Spectrum website the emails are still showing What should I try next?

I just installed Thunderbird 154, but i cannot find the address book. i know it exists as T-bird does preload my addresses when i create a new email. Is there a button that I am not seeing?

All of the incoming messages are going to Trash. This includes messages I have not indicated as trash. I get no new messages to my inbox. Started today, 09/04/2026.

Helping a friend with her HP-i3 PC running Windows 11 that I setup in March of 2025. It was a new PC purchased from BestBuy in March 2025.

I had to restore the image backup of her C drive that I did in March 2025 because of a Windows problem that I wasn't able to resolve. Now that problem is resolved but Tbird has the old profile folder without her new email contacts. (Unfortunately, I did not remember to use Tbird to save a backup of her profile folder before doing the restore.)

She has a recent image backup so I can extract Tbird's profile folder from that backup. What would be the correct procedure to replace the current profile folder with the one extracted from the recent backup?

(don't currently have access to her PC so don't know the version number of Tbird currently installed)

This is more of a suggestion than a question.

I have been enjoying Thunderbird's Email account immensely, however there is one area of the interface that drives me a bit batty.

I really like using the Unified inbox, so that I can see all of the new emails from all of the accounts connected to the interface. However, I would love to see some kind of change to the interface that would reduce the duplicate notifications I get when new messages get downloaded.

When a new message comes in I get multiple notifications for it, one in the unified inbox and one in the local folders (two notifs for the same message). Additionally if I delete a new email without opening it I get notifications for trash and even spam (I really have no desire to see those ever again, they were deleted or put in spam for reasons). As you can imagine if this happens with the three or four accounts attached (especially after a few days without opening it), it can get overwhelming trying to sort how many new emails I REALLY have.

If there was a way to modify the code involved to only report the unified (or individual) inbox rather than it and the local folders and trash and spam, it would be even better than it already is.

Thank you for your time! I hope this is a suggestion that can be integrated in upcoming updates.

Sincerely, DDRandall

Hi, Need help with maps that cannot be removed. Thunderbird downloaded my map configuration, after a new Thunderbird installation, from my online account/my internet provider which was OK. After that I removed all maps on my online account but the maps in Thunderbird is still there but out grayed and I cannot delete them?

I uninstalled Thunderbird and also removed Thunderbird associated maps under %AppData% and %LocalAppData% but when I do a new clean installation same maps shows up in Thunderbird again? I waited some days and did a new installation again, but same issue. I have also deleted everything in W11 cash memory.

Attached picture shows the out grayed "NyMapp and subfolders" I cannot delete. How do I get rid of those folders?

Any help is appreciated.

My Thunderbird, from Debian is:

140.13.0esr

I've often wondered what the point of 'extended support release' (I think) really means. It sounds retrograde. Should I switch/upgrade?

I'm using Thunderbird 115.18.0 and just today it's behaving bizarrely. Crashed twice for no reason, and emails are taking "forever" to delete -- normally they delete immediately (unless they have an enormous attachment), but today I have to wait about 4 seconds for one short text only email to delete. Compacted folders, and made no difference.

Any ideas? Anything I can do to return to my normal I love Thunderbird condition?

Thanks.

Hi I tried to google this but as you can guess that was a exercise in futility.

So I installed thunderbird via flatpac as suggested by the main website

I went to account add a account entered my email and password.

Clicked continue twice setup filled in the info and got a error saying

Authentication error.

Unable to log in at server. Probably wrong configuration, username or password.

now i know both are correct as i logged in vai firefox and checked both excepted.

pic below best i can do dam thing wont let me set window size so it got cropped hopefully gives info needed

so I tried to google the settings of incoming and outgoing 4 out of 5 pages i found where set as the pc has set it.

at a loss now guys no clue what to do any help would be appreciated.

ty in advance.

I know that to view the composition toolbar, I need to open up a new message, then click View, and then click Toolbars. However, what do I do if the Menu Bar is also now visible? See attached screenshot.