Thunderbird Support Forum

We work with Thunderbird on local PC's but for roaming support we have the Thunderbird profiles on a network drive. Lately we noticed that on occasion the network drive is slow or disconnects for a second at which point Thunderbird looses it's lock or the connection to the profile. This results in then giving a popup to reenter the credentials for the mailbox. Is there some setting in Thunderbird where we can tell it to try again for a few times before giving the error?

I found the option 'network.protocol-handler.external.disks' but I cannot find any description on what this setting actually does, is this setting relevant to this issue?

I would appreciate any help you can give us.

Hopefully nearing the end of a long saga. Used Comcast email and T'bird for many years. In November I wanted to add a new address to Comcast and that's when my troubles began - it was like quicksand: passwords, and more passwords etc. it became worse and worse and ... worse! I gave up on Comcast and opened Yahoo and iCloud email addresses and engaged Apple Mail. I've used Macs since about 1985 and used individual apps for browsing, mail, office suite etc. I'm used to having an "Address Book" as part of a mail program; Apple Mail has no address book their Mail reads "Contacts" for an address - very nice if one is using an iPhone but not so on my desktop Mac - so I return to Thunderbird which I'm used to. We oldies single task - it's like driving 25 MPH.

Today Matt helped with the correct authentication method to get my T'bird logged on to Yahoo, now to the rest of it:

I need to unfreeze T'bird's opening page which shows a Nov. 18 email as the newest message - I can't click the page away, only scroll to older messages. I sent myself a message today but it doesn't appear as a received message. Could the Mailbox be at capacity? I'm running T'bird v115.6.0 on Mac OS 13.6.3 and it was OK until I poked the hornets' nest.

Any thoughts are appreciated

Hi :)

I don't remember if I had an extension installed but I would like to have my old account layout back. I put the photos for you to understand. Is possible?

Thank you

Hello, my computer died but before it did i backed up my Thunderbird profile files - the backup is 77.8GB so big to zip using export. I installed Thunderbird v.102.8.0 64 bit; and copied my backed up files over and now my email account list shows when clicking the dropdown arrow next to "get messages" but the email account list (72 email accounts) does not show in the left hand pane.

I have attached images of what I see, what is showing in app data - both local and roaming, and also of both .ini files.

Using the troubleshooting setting the software is pointing to the correct location.

I would truly appreciate your help.

Thank you,

Robin Monroe

Hi. I have been using Thunderbird successfully with my email account for years. Recently a new problem has appeared. Generally, if I create a subfolder in Thunderbird I see it in the Comcast webmail, and vice versa. Sometimes, however, it doesn't carry through. I have some that are visible in webmail but don't show up in Thunderbird. I have removed and re-added the account to Thunderbird. Still they don't show up. I have checked with Comcast Support and they say that the account is fine. Is there something I can do to fix this? Thanks for any help you can offer.

Jeff

Version 102.2.2 goes "unresponsive" when I click get messages for several minutes, eventually will download one or two emails, but they are ones I have already deleted, and occur multiple times. Can I go back to version 91? Where can I get the install file? Since the problem started with the update its a problem with it, not antivirus software. There are no other programs using significant cpu time while t'bird is unresponsive. This is critical, I will have to find another email program if you don't fix this soon.

Able to receive emails on my Hotmail account on Thunderbird but NOT able to SEND. Started suddenly perhaps after Tunderbird update. Followed article “Thunderbird and Hotmail” at (https://support.mozilla.org/en-US/kb/thunderbird-and-hotmail) and found all settings correct as described. What now?

Mail provider Hotmail.com ISP btinternet.com Firewall part of Windows and AVG Antivirus AVG 22.11.3261 (build 22.11.7716.759) OS Windows 10 Home (64-bit) (up to date) Version 21H2 Installed on ‎17/‎04/‎2021 OS build 19044.2251 Experience Windows Feature Experience Pack 120.2212.4180.0 Thunderbird 102.5.0 (64-bit)

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

I updated Thunderbird from 91.13.1 to 102.6.1.

All Addons are disabled/uninstalled. iMAP account and SMTP.

Normal Mode: I can send and receive if I do not check "save password". If I do try and save pwd it takes a long time but finally does refresh iMAP folders. No pwds are listed in the pwd manager. If I try and send and save the pwd it waits a long time and fails to send (connection failure) If I try and send and enter pwd without saving it it works fine.

Troubleshooting (TS) mode: Works perfectly I enter the password for iMAP and for sending SMTP it sends and receives quickly and I can see the pwd listed in pwd manager.

Restarting TB in normal mode after Troubleshooting mode and pwd manager list is empty.

I tried copying logins.json after it had saved pwd in TS mode and replacing it after normal mode no luck.

I tried with firewall on/off and antivirus on/off

Thanks for reading

On replacing a profile from a backup due to problems all sqlite, json and msf type files appeared in the folders list insted of the folders and there is no address books. Have made a clean install of Thunderbird and tried again to use various profile backups but get the same problem.

when sending a message in Thunderbird, my sent folder always shows two messages sent, why is this and how can it be fixed? I have been through settings and cannot find any obvious setting that could be set to do or change this duplication in sending mail. Can you please advise? Bernibabe.

Hello, I have NEVER had problems with [Currently using:Thunderbird 60.9.1 (32-bit). Can I update to current Thunderbird with no problems?] Or - simply NOT fool around and stay with the above version?

Thank you, P. Mitchell

I was recently alerted by Tbird that I had been spoofed (I think it had been in 2021 but was certainly some time ago). I had problems with my BT email a short while ago due to a problem with SMTP which was successfully resolved and a new password applied. Since this was some time after the recorded pwning I assumed that the necessary change had been made. However, after months of no spoofing I am now receiving regular spoofs. Can the spoofers have been alerted by the pwning notice?