Thunderbird Support Forum

Hello,

i have an issue with my email, i have made no changes but from today, my thunderbird takes very long time to open. In bottom taskbar it says building summary file for the inbox.. and it takes about 5minute to load inbox list, "26000 letters." Also i can send but cannot receive any letters and i am missing last 3 months inbox mail.

How can i try to solve this issue without causing more damage or loss.

Thank you.

Juno very suddenly refused to accept my password yesterday which is saved on the computer, so I cannot get to my email. Why would they do that and how can I get into email. I got the box that asks for a new password which I filled in, but the site still refused to accept it. Please send the answer to GrandmaDonnaPowell@gmail.com. Thank you. Donna Powell GrandmaDonnaPowell@jgmail.com

Twice withing the past 4/5 days I have (purely by chance) noticed an email - for which I had been waiting - on the list of five messages. (bottom right corner) waiting to be added to my inbox. When I went to read the messages only four new ones were there - the one I was waiting for, seen on the 'about to be downloaded' list - was missing. My wife informed me that she had experience a similar problem, eventually solved by locating the email furthe back in history, now attached to another email, and identified by some unexplained arrows. I went in search of similar arrows and found my missing email now attached to an earlier title.

What on earth is the purpose of this? If I hadn't spotted the email as I did and as it didn't appear as a recent addition in the inbox, I could not have known it had been sent to me. After the glimpse l'd had of if I emailed the sender to check that he'd sent it. He was puzzled as to why I hadn't replied.

I'm a long way from being an expert - scarcely competent in fact - in computing matters, but I am capable of filing my own mail. Please can Thunderbird leave it to me in future?

Hello. I can't send a message, the settings are correct. The hoster checked the data, everything is working for him. For some reason the program refuses to work, what should I do?

Here's the error:

Error sending message. Error sending mail: Outgoing mail server (SMTP) error. The server responded: Cannot connect to SMTP server ip (ip), connect error 10060.

Thunderbird is often asking again to log into Gmail and Outlook accounts.

A few days ago the accounts I have were "disconnected" and a few days later, randomly some accounts ask me again to log in and allow access to email.

I have about 20 emails managed with Thunderbird and after a few versions (about 3-4 months) this problem started to happen.

Has anyone else reported something similar?

An observation is that I use MozBackup to make complete backups of emails (including login and password) and restore them after formatting the computer.

After some moment thunderbird cant receive sended emails from server. Its downloading messages and after that, when im trying to open a blank message the new is arriving. I was trying to "repair" folder and also completely reintstall thunderbird - nothing changed. Could someone give an advise how to solve this?

I use Thunderbird 115.8.0 (64-bit) on Windows to check 10 email accounts all on the same server. The setup in Tbird for all accounts is identical. I only have a problem with one account.

The problem is that on one account, after a small number of replies on a thread, the Send button becomes greyed out and emails will not save.

The other email accounts continue to work just fine.

Compacting mailboxes does not fix the issue.

I don't know why this is happening or how to stop it. Today, for the second time in about 4 months, I opened Thunderbird to find that I'd been flooded with new copies of old emails. They were all marked unread, and I did a random sampling to see that all the ones I checked I already have a copy that has been marked as read, and for some of the older ones, has been archived. Today's influx consisted of 78 messages (it was about 150 messages the first time it happened) ranging in age from last week to June of 2022. I do not believe I have changed any account settings in the last 9 months, either within Thunderbird or at Gmail, where the account is hosted. In each case all the messages were confined to one specific folder--the first time it was the Inbox folder. This time it was a sub-folder named "Receipts". If I have someohow accidentally triggered this, I'd like to know what to change in order to prevent it from happening again.

A week or so ago I patched Thunderbird (115.8.0 (64-bit)). Everything seemed fine and I proceeded to empty the TRASH. It took an unusually long time to delete the roughly 175 messages in the TRASH. Then the screen "blinked" and when Thunderbird reappeared the SENT fold, while present, showed that it contained NO emails. I have sent about 50 emails since this occurred and the counter on the SENT folder continues to show the the folder contains no emails.

Does anyone have any suggestions as to how I can get things to work again?

Hello all,

I haven't opened my email-client Tunderbird since 13.07.2023. I've opened it today and due to automatic downloading with start, it downloaded nearyl 2200 emails.

But they don't appear in my inbox. I can't find them via search. Due to automatical deletion via smtp they're not in my email account anymore.

Can you please help fixing this issue?

BR Thiemo Neumann

When I have moved a message from Inbox to a folder, sometimes it disappears. It is not in Trash or any other folder. I am on Windows 11 and TBird Version Version 115.8.0 (64-bit)

Not sure why the computer will delete several sentences when trying to add a word or coma to the sentence. At times whole paragraphs have disappeared. Please help because we have lost important information.

Buenos días, tengo 8 cuentas de correo IMAP. Al abrir Thunderbird, se han ido borrando todos los mensajes de la bandeja de entrada de todas las cuentas, durante unos segundos, hasta quedar vacías todas esas carpetas. Afortunadamente, los mensajes borrados estaban en la papelera de cada cuenta IMAP. Al suceder esto, he cerrado Thb y he ido al disco de almacenamiento de los correos, y figuraba temopalmente inaccesible, sin autorización de acceso. Pasados unos minutos, he podido acceder al disco, y también he podido restaurar manualmente todas las bandejas de entrada ¿Qué ha podido suceder? Gracias!

Using Thunderbird 115.6.0 (64-bit) in Linux Mint MATE 21.3.

Settings|General|"Save files to is" not selected ("Always ask me where to save files" is.) "Desktop" is shown, greyed out.

Note that Settings|General, for Content Types mentioning PDF, the setting is to use Document Viewer (xreader).

Process:

1) Create new e-mail. 2) Add PDF attachment. 3) Double click on the attachment to view.

It opens in Firefox Web browser, instead of in the system's default Document Viewer.

This also creates an empty <random>.html.part file in the Desktop.

Note that viewing a PDF attachment in an incoming e-mail works fine.

It seems there are two problems: The PDF does not open in the Document Viewer, and an empty file is left behind.

The process used to work quite some time ago (many months, anyway) - not sure when.

Any ideas?

This happened both on my old install of macOS Ventura as well as a clean fresh install of macOS Sonoma: When I open Thunderbird, it beachballs (is unresponsive, shows macOS beachball, fan ramps up) for anywhere between 5-25 seconds. This only happens when an account is set up, if I delete the account, Thunderbird starts quickly again. This happens with accounts from different providers.

Details: 115.7.0 (64-Bit) (happened with older versions as well) 2019 16" MacBook Pro 2,3 GHz 8 Core i9 32GB Memory 1TB Storage macOS Sonoma 14.3.1 (happened with Ventura as well)

When I attempt to retrieve mail (from some accounts) I receive the error message "account being processed, please wait until completion to download the messages" (see att.). Even after a long time (hours) the same happens - so I have to use my phone or IMAPS to get my messages. This happens only since I upgraded to Supernova (currently 115.7.0) and apparently on mail server orange.fr (but not all my mail accounts on orange.fr). I did not change (manually) any setting. Other mail servers (including wanadoo.fr which is an orange.fr mail server) seem to work ok. Thanks for any help & BR Max.