Thunderbird Support Forum

When I print an email, TB prints all of this technical jargon such as X-MS-Exchange lines, and what seems to be the background handshake protocols behind the email. I just want the contents of the email printed. May I ask how I fix this, please?

I have imported a public key in my openpgp key-management/ In my settings of the end -to-end keys: preference of key technology: choose auto the key technology by the available keys. I have read openpgp standard supports inline en s/mime encryption but what is used by thunderbird when I choose openpgp as key encryption when i type/send an email (w/o attachment by myself). I ask it because my correspondent only decrypts inline encryption.

Old computer: Windows 10 Pro, 64 bit Thunderbird 115.10.0 32-bit (Don't know why it's 32-bit version on a 64-bit computer or whether that's relevant)

The Profiles folder is here (with 5 profiles): C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

The new computer is Windows 11 Pro, 64-bit I just installed Thunderbird (V115.10.0 (64-bit) on the new computer.

On the new computer, the Profiles folder is here: C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

I followed the directions here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I basically took the Profiles folder that came with the Thunderbird installation, renamed it (Profiles.orig) and copied in the Profiles folder from the old computer in its place. When I start up Thunderbird, I get this error message:

           Your Thunderbird profile cannon be loaded.  It may be missing or inaccessible

What am I doing wrong? I've updated Thunderbird on the old computer and copied the Profiles folder over to the new computer again. Same result.

Could it be 1. an issue with the user name on the old computer is different than the one I'm using on the new computer? 2. All files on the new computer are set up as local (the user on the old computer started out as a Microsoft user but I made it local so as not to have to use OneDrive).

I'm stumped. Any help will be very much appreciated. If you need any more details I'm happy to provide them.

Hyperlink insertion only works in troubleshoot modes but not in main mode even if all extensions and hardware acceleration are turned off (used this guide: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird#w_the-problem-no-longer-happens-in-troubleshoot-mode)

Please help me.

Thank you!

I upgraded to Thunderbird 115.10.0 (x64) earlier today and now the program is no longer closing completely (I've tried using the X at the top right of the window, and I've also tried File menu -> Exit). I first discovered this when I was using CCleaner to clean my temporary items and it asked me if I wanted to close Thunderbird after I had already closed it. I then checked my running processes and there are three Thunderbird processes that remain after the program has supposedy closed (Task Manager screenshot attached).

Any help with this seemingly new bug is greatly appreciated!

Much thanks, -Snipe

I updated Thunderbird to the latest version and now I have a problem that continues to remain after closing the process.

Thunderbird 115.10.0 64bit (Build ID 20240412173147) OS Windows_NT 10.0 22631

Hi, Excuse my poor English (I am French). Linux Mint 21.3 Cinnamon (64), Thunderbird 115.9.0 (64) no added module - Installation from the Mint list of software. My problem : regardless of the provider (Proton, Gmail, Outlook, GMX - in IMAP), the message menu bar (see <https://support.mozilla.org/fr/kb/personnaliser-la-liste-des -messages#thunderbird:linux:tb115>) does not appear. How to make it reappear ? I think I have tried all the configuration menus and possible right clicks within Thunderbird ; I haven't found anything on the Net ; starting in safe mode did not change anything. I come from Windows 10 where I didn't have this problem. Thanks in advance for your help

There is no option for message headers under View. How can I see email message headers in Thunderbird?

I Googled how to do this but they all say there is an option in the main menu under View. Maybe at some point there was, but not now. So how can I see the email headers?

In the column "Date" field, and in the Inbox folder only, only a time is displayed, but no date. Widening the column has no effect. Date and time are displayed in other folders.

Hi. When replying to an e-mail, Thunderbird has started to place to input cursor in the TO field instead of the message text field (in this case it should be before the answered text).

Any ideas? BR Johnny

I have had to Restore my laptop. Since I have I can not seem to separate my email accounts. I wish them to be kept separate because I use different 'Signatures' for each account. Is there a way to separate the accounts in Thunderbird? If not How do I delete all the email accounts connected to the main email account, without affecting any email accounts outside of Thunderbird so that I can then add them individually?

Hi 😊 I’m trying to resolve my sisters’ issue with Thunderbird, and I know nothing about Thunderbird. When I open Thunderbird, I have an issue in that the Archive folder is there but no content is shown

Yet if I go to where the files are they seem to be there. They were working but I accidentally deleted the folder and out of the trash folder as well. If I go into “C:\Users\Sue\AppData\Roaming\Thunderbird\Archives.sbd” where the emails and folders are, they seem to be there but not showing in Thunderbird when I click on any folder in Archive and are appear top be very small, i.e. empty.

I have screen shots if you require but thought not appropriate at this stage.

Hello. In our company, every employee has an IMAP account, but over time the IMAP profile takes up too much space on the hard drive (100-200GB per user...). What can we do to have more storage space? Can we delete the file? Or will all emails also be deleted from the server?

If I Forward and email with a list of cc: addresses, will the Forwarded emails be sent to the cc: addresses also or do I need to enter a new list of cc: addresses?

I've been trying out Thunderbird and Spark for the past few weeks, and decided to go with Thunderbird to replace Windows Mail. After uninstalling Spark, I changed all my email passwords, and now Thunderbird can't connect. I deleted my Google and Xfinity email accounts from Thunderbird, then closed and reopened the program, but I'm still getting this error from Google when I fill in the credential info it automatically asks for when re-adding it to my account:

"400. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know."

On the "set up your existing email address" page in Thunderbird, I'm getting this error (see image), even though the copy/pasted password works fine when logging directly into Google.

I also can't reconnect to Xfinity at all. The 3rd party box is checked in their system, but when Thunderbird tries to connect, it looks like it's auto-filling and submitting a password on my behalf, without stopping on that screen so I can change it.

I did this: https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

And tried all of the suggestions on this post: https://support.mozilla.org/en-US/questions/1434503

What am I missing?

I've recently switched from Apple Mail to Thunderbird, and I'm realizing that one of the convenient little features that Apple Mail had that is missing in Thunderbird is that it would intelligently select which email account you are sending an email from depending on the currently viewed mailbox or who you've addressed it to.

For example, let's say I have two email accounts: a personal Gmail address, and a work account with an address that looks something like myname@company.com, with the Gmail account being the default.

If I start writing an email from my Gmail inbox or am addressing it to people whose addresses are totally unrelated from my work account, I'd like it to use the Gmail account, which is what it does.

However, if I'm currently browsing one of the mailboxes for my work account, or I address a new email to one of my coworkers who also has an @company.com email address, I'd like it to automatically set the 'from' address of my new email to my work email.

Thunderbird already picks the correct account when I'm replying. I'm hoping that it can also do so when starting a new email.

Is there any way to do this?

Hello, I've found this article [[Knowledge Base Article|https://support.mozilla.org/en-US/kb/maildir-thunderbird]] which substantially says that the use of maildir is deprecated. Has anything changed from the time that article was posted? I'd like to use maildir, it seems to me a more rational way to store e-mails (and it's also better to make incremental backups).

Thanks in advance Denis

Hello My Thunderbird failed pop access to my Gmail account, at beginning of month. Any try to fix, and even change from pop to imap don't work. I get the windows as shown i images as result. I don't like see oauth/legacy/consent in the URL. - Change setting in Google from pop to imap - Cookie setting updated as forum suggest - JavaScript true as forum suggest

Any hint on forwarding step? Thanks Lars Granath