Thunderbird Support Forum

Bonjour Madame/Monsieur. Depuis 2 jours voici le message qui s'affiche à toutes mes tentatives de connexion à ma boite mail :

Échec de la connexion depuis le serveur imap.orange.fr avec le nom d’utilisateur robert.verger0524@orange.fr.

Que dois-je faire ? Cordialement. Dr. Robert Verger.

I have several email addresses being managed by Thunderbird. Occasionally one of my out going messages gets it's 'reply-to' address over written by one of my other addresses. So I'll send an email out from one address, but the recipient replies and it comes back to me on the incorrect address. It's always the same address that it gets overwritten to, but I never know when it happens. I have tried individually setting ALL my managed addresses with their own 'reply-to' and it still happens.

I can never tell when an outgoing message has been overwritten or not, as it always looks correct at my side. I only know when a reply message then comes back into the incorrect address. This may not sound important, but it's infuriating because, for example, I'm monitoring one address for replies and I don't get any, but then later I look down at the other address and there's the reply there. I have tried removing the dominant address from Thunderbird and re-installing it...twice. I can't leave the entire address off Thunderbird, because I don't want to miss any emails that do come to it.

Please can you offer some advice.

I cannot receive certain emails sent by interactive brokers which is trying to verify my profile and information on file. They told me to contact my email provider.

I've been running Thunderbird for years on Gentoo which has version 115.10.1 as the most recent. I don't send much mail so I'm not exactly sure when this problem occurred, but I'm unable to authenticate with my SMTP server. I have not changed any configuration. Some weeks ago a changed my password on the server, but I made the appropriate changes to Thunderbird password manager. All settings, username and passwords are 100% correct as I copy pasted all of them. IMAP on the same server (uses same credentials) works.

I have tried deleting and re-adding my accounts which did not help. I have also tried deleting my profile folder. All other mail clients (e.g. claws-mail, kmail, mailspring) with the same SMTP server don't have any problems sending mail. This problem seems to only affect Thunderbird and Thunderbird forks such as Betterbird.

I have no firewall and am using SSL authentication with cleartext password on the SMTP server.

I get the following output to console on attempted sending of message:

console.error: (new Error("Server error 503 Service Unavailable", "resource://services-settings/Utils.sys.mjs", 390)) console.error: mailnews.smtp: "Command failed: 535 Incorrect authentication data; currentAction=_actionAUTHComplete" console.error: mailnews.smtp: "Authentication failed: Incorrect authentication data" console.error: mailnews.smtp: "Authentication failed: Incorrect authentication data" console.error: mailnews.send: "Sending failed; Unable to authenticate to Outgoing server (SMTP) mail.kapsi.fi. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI="

I had to reinstall Windows and now I can't reinstall Thunderbird. It says my password is incorrect to my primary email server but it is correct. I use yahoo mail but it is showing the host as att. All of my contact and distribution groups are there.

hello, how can i copy my Linux mint Thunderbird profiles over to windows 10? i get a copy alarm "can not copy symbolic link" when i try to copy the .thunderbird directory to my dos formatted usb drive. i do see that the linux profile directory has both imapmail and ImapMail directories. i believe this is the issue. when i am copying from linux to the dos usb drive, the error window askes to skip/cancel the directory it is troubled by. as both imapmail and ImapMail have the same size and file count, can i just skip one of the directories? is either better on the dos side? thank you for your time. Bara

Hello,

I have just imported my old email from Outlook to TB Local Folders. Everything works out except some of the email (not all) show a wrong date in the email list. The date show a future date like 2/7/2101, 6:28 AM. Please check the attached image. Any idea?

Process is below: 1. I can successfully navigate to add-ins and choose and add-in to download 2. I can successfully click Add to Thunderbird 3. The screen in the attachment below is shown 4. I cannot get past this screen. If i click Add nothing happens and Thunderbird eventually shuts down.

I am using Debian Linux in a virual env on chromebook currently on version 115.10.1 (64-bit) of thunderbird.

Need to be able to download TBSYNC and the appropriate add-ins to get caldav and Exchange active sync to work. PLEASE HELP :)

I use Thunderbird to get my COX and Gmail emails. When Cox moves to Yahoo what needs to be changed in Thunderbird to get my emails? Below is what came to me from Cox: The countdown has begun and your Cox email will transition to Yahoo Mail in about a month. Rest assured, knowing you'll keep using your same Cox.net email address, messages, folders, contacts and calendar!

After the move, Yahoo Mail will become your email provider and Cox will no longer manage or support your email services. Yahoo Mail will make sure you stay connected by protecting your inbox with 2-Step Verification, Account Recovery Email and Phone Number, 1,000 GB of free storage and more.

Thunderbird - Problem

My email address is: finnvebirk@webspeed.dk (alias: evab@webspeed.dk ) I have used Thunderbird email for many years. I have archive folders with more than 50 folders and sub-folders. Overall, I have several thousand emails in my archive folders.

After I wanted to create a sub-folder and move it to another location, the following has happened: All my folders and sub-folders are mixed together and arranged in a changed order. All emails in my archive folders and sub-folders have disappeared - all folders are completely empty. I think maybe a folder called 'Local folders' has disappeared. It is no longer possible to move emails from the Inbox to the empty folders. NOTE: Inbox, Sent and Trash still works.

Question-1: What happened ? What can I do ? Can I recover all my emails in the archive folders ?

Question-2: Can I restore my Thunderbird mail system as it was, e.g. 2 weeks ago ?

Question-3: As an emergency plan (if all my emails are lost !): Can I reset Thunderbird without deleting mails in Inbox, Sent and Trash ? If Yes – How do I do that ?

I've recently started migrating to Thunderbird after relying on Gmail's web client for a long time, and an issue I'm running into is that it's missing a bunch of contacts after syncing, including all contacts with my own name. This is a practical issue as I send email to myself a lot, both between my accounts and to the same account as a form of task management.

I have a primary contact entry representing my @gmail.com address itself, which also has a couple other personal non-gmail addresses merged into it, as well as about half a dozen contacts created for my addresses at former employers, university accounts, etc. Not a single one of them has synced, and they don't seem to have anything in common other than bearing my name. Contacts for other people sharing my forename also don't seem to have synced, and neither has as a contact representing another former work email that wasn't named, but included my name in the address itself.

I cannot, for the life of me, figure out why these would all be skipped. They don't seem to have any other special characteristic. I haven't, thus far, found other contacts not synced, but with over 200 entries on the list, I might well have missed them.

Just set up Thunderbird - inbox for email account mainly looks fine, except for entries at top of list with only time shown in last column - these are a variety of dates. After that section, my list of inbox messages proper starts. Can I get these initial entries not to display? (or if they have to, why?)

With a simple mis-keystroke I deleted ALL but 1 email in my inbox... Oddly though this contained years on emails it only took a few seconds?!

So I immediately went into the profile in the roaming folder for windows 10 and searched for a backed up copy of the inbox... assuming that Thunderbird would do such a thing as I have seen in other email clients.

I found nothing like that. I searched everywhere I could think of for some old inbox file that would contain the emails or at least most of them... NOTHING. I just have never seen a client that didn't make routine backups of the data files.

Am I missing something? Is there a file somewhere?

I'm with BT and recently changed my password with them. Presumably as a direct result I can still receive emails through Thunderbird but can't send them (though both work fine if I use BT's own web service).

Initially I was getting 'timed out' responses but I've been running through some of the previously suggested fixes and am now at the point where I'm trying to enter the password (to login to BT server) and it's not being recognised.

All of the primary account settings seem okay, so I'm running out of ideas that aren't beyond my limited level! Any help would be greatly appreciated.

Many thanks,

Sehr geehrte Damen und Herren, ich mußte leider Thunderbird neu installieren und seit dem erscheinen Nachrichten nur noch in seperaten Fenstern. Normalerweise war die Darstellung 2geteilt: Oben die Nachrichten und unten die Inhalte. Wie stell ich das wieder her?

Mit freundlichen Grüßen Peter Treek

Dear sirs,

I believe that Thunderbird is one of the best email client programs available. This believe is the reason that i am trying to migrate to your email software. Sadly i have been experiencing a some dificulties on my main machine. I’ve tried for several times configurating the email on thunderbird, with sucess. The problem resides on every time that i close the program or restart my computer my email account vanishes from thunderbird. I am using an exchange2019 mail box. Could you please help me out with this situation.

Besr regards, Joaquim Nunes

I wrote an email without putting in anyone for the 'TO:' or 'CC:' fields. The BCC: field only had my own email address in it.

I accidentally sent this email before I had sorted out the TO: and CC: fields properly.

In my sent email and it had 'undisclosed-recipients' in the To: field.

I found this disconcerting, since I wasn't SURE if I hadn't put anything in the CC: or TO: fields. I worried I may have sent a rough, poorly worded email to someone and that could backfilre.

Am I right that whenever 'undisclosed-recipients' is shown in the To: field and I sent the email, I can check in that sent email who was in the BCC: field and that should re-assure me who had actually recieved a copy of that email.

Clarity in this area would be VERY helpful.

Regards

   Mark