Thunderbird Support Forum

I want to move a lot of gmails to the Bin but keep them in local folders. An answer to someone else's problem said to be sure the local folder contains a true copy and not just a link, by checking that I could read it, but how do I do that for several thousand emails? Maybe they are all true copies in at least in one local folder? I need to remove a large chunk of 25000 gmails in All Mail to free up space on my hard disk. I was having problems with Global Search and followed instructions to re-index everything. Apart from taking several hours to index All Mail, I subsequently found that I could no longer get 2GB free space by using Disk Cleanup, the best I could get was about 300MB, which is apparently too small for Thunderbird to compact All Mail, or for Dropbox to sync with my mobile phone camera photos. The All Mail file in C:\Users\Michael\AppData\Roaming\Thunderbird\Profiles\hgwapwu4.default\ImapMail\imap.gmail.com\[Gmail].sbd is 4.5GB, and Important is 1GB

On startup TB pops an error box up saying ' There is no email program associated to perform this action'. When dismissed TB continues to open normally. No other errors seen during operation.

I have checked my Win 10 Control Panel Apps options. TB is the email default. MailTo, file type .eml and all other settings I can see are set to TB as well.

Hi I have asked a question about my new email account in outlook. I have set up a new identity with the new email address. I have set up an app in outlook. I can receive emails but cannot send them. Answer have apparently been posted but I can’t see the email thread either. I really need some help here please. Can the answer be emailed to me or at least a link to where the answer is posted on the thread. Thanks

Hello! Since I couldn't find help in the forums, I will create a new question. For about a year now the PC at my work will not open mailto-links correctly. There is no account to select from, the subject has a lock-symbol. The receiver's address is correct though (I replaced it with "address" for the screenshot). This PC is the only one I know with that problem and only with external mailto-links. If I click on an email address inside a mail, it opens it correctly. Thunderbird version 115.11.1 (32-Bit), Win 10

It's pretty impractical, so I am hoping for help. Thank you!

When going from Help on menu to check for updates receive the error message - Failed to check for updates.

Running on Windows 10 with NAV - problem is recent in origin but I can't be exact as it's not my regular PC.

So far I've manually updated Thunderbird from 115.11.1 to 115.11.2 (64bit)by downloading from Mozilla website, rebooted from cold several times, and applied the fix from Norton:" https://community.norton.com/en/forums/auto-update-norton-360-v2449067835-now-causes-security-exception-thunderbird " in case it was related. It appears to be unrelated because on my regular PC the NAV update occurred necessitating the fix to the security exception error but don't have the checking for updates error.

thanks

Suddenly without warning Thunderbird displays a message 'Checking mail server capabilities.......' in the bottom left of the inbox screen. Messages from the server [Optus] are not downloaded. I have changed the SMTP server to the default 465 and changed the security setting to 'None' but the problem has not been resolved. I note that there are alot of queries about this problem but I cann ot find a solution anywhere on the Mozilla help pages.

Hi. I was receiving emails until 10:30am yesterday and then nothing. No emails are being received on any of my email addresses since then on my Thunderbird site. I can receive them on my phone, so I know I am being sent emails but nothing on my computer. When I click "Get Message", nothing happens. When I try to send a email - "Add Security Exception" screen comes up saying you are about to override how Thunderbird identifies this site. Why has this just started and what do I need to do to be able to receive and send emails again?

Here is a very strange problem: 1. all my notifications about interac are attributed to only one person: INTERAC e-Transfer: A money transfer from X has been automatically deposited. Under correspondents I have Y, no matter what X is. 2. When I do a global search for INTERAC, all notifications show up, but attributed to Z, different from X and Y. Further, Z only sent me an interac transfer once, maybe 10 years ago. Indeed, if I global search for Z, none of the interac notifications show up. 3. this is ONLY on Thunderbird, not at the server.

Any ideas?

Hi, last week my Thunderbird started slowing down and then appeared an error which caused it to freeze (i wasn't there so i don't know what error). The program was force closed and opened again, and it started re-downloading messages in the inbox (probably repairing).

For some reason it also started running all the filters and sent a ton of old emails from the inbox. I closed it again and after opening it it worked fine, and it continued downloading messages during the weekend. Today it worked fine all day until it started running the filters again. I closed it and opened it again and it continued sending emails, so i had to close it.

I'm not sure but it may have happened after making a new filter, which is strange because i have about 180 filters and this never happened before.

I'm now afraid of opening thunderbird because it may continue sending emails.

Could this be a thunderbird bug or an add-on issue? I have Send Later as well as FiltaQuilla, which i disabled the last time i opened thunderbird.

Dear Sirs,

Please help why didn’t support China Office 365? We are using China exchange online, but it can’t use Thunderbird login our account. We have ask them, they need the software register to their system, could you register thunderbird to their system? Thanks!

Kin

How do I get Thunderbird working again? (Out since 30.05.24) I am a senior and need easy directions to follow as not tec. savvy. I was an iinet customer - now themessaging.co

I have Thunderbird 115.11.1 running on a Mac Mini M2 Sonoma 14.5.

I use a Kensington USB PC Keyboard which is set to "British-PC" in the Mac Keyboard settings to give the correct layout.

If Thunderbird is the first app I launch after I log in (the password entry at this stage works fine) it seems to stop the keyboard from being recognised by the Mac until I go into another app (Google or Text Edit for instance) which then seems to make the Keyboard visible again.

Are there any settings in Thunderbird that might clash with the system keyboard settings and cause this?

If I use other apps before launching Thunderbird it works as normal, it seems to happen if Thunderbird is launched first.

Thanks for any help.

I have 2 different yahoo email accounts that I access through Thunderbird. When I added the 2nd account, it changed the SMTP Server Settings "user name" of the 1st one to the same as the new one. I received an error when I tried to send an email from the 1st account, after looking at the settings, i noticed the SMTP user name was wrong. When I changed it on the 1st account, it automatically changed it on the 2nd account as well.

Using TB 115.11.0 (32-bit) on a Windows 10 machine, with IMAP synchronization. Quite often (but not always) the synchronization of the inbox takes an extremely long time, Activity Manager showing "bringing folder inbox up to date" hanging in "downloading message 1 of ...".

I have made a Gecko IMAP:5 log and see (during this state) a pattern repeating every 2 minutes, ending in "idle mode async waiting". Then, after a long time suddenly the synchronization process finishes.

What can be wrong here?

I've read a few historic suggestions about how to resolve this, but I haven't been comfortable with what solutions were suggested as they didn't seem to comprehensively answer the questions, I'm afraid.

Until this morning's attempts to resolve the "running out of disk space" warnings, I had two mail accounts on Thunderbird - my old Hotmail account and my new personal domain based account. Both accounts had old emails (3/4 years' worth) filed locally on my PC pending my satisfaction that the new mail account was working satisfactorily. To try and resolve the storage issue, I deleted all the locally stored emails from my Hotmail account from within Thunderbird, then deleted the Hotmail account, and restarted both my PC and Thunderbird.

The expected reduction on space occupied by the .thunderbird folder didn't materialise - at all.

How can I get back the space so I can continue working, please?

I had 115.2.2 installed and all was good. I upgraded last night to 115.7 and things seemed ok but I am now on the road at Atlanta airport and I can neither send nor receive email. In the lower left corner of the display it alternately is stuck on compuserve: connected to imap.AOL.com or my other server eberger35:connected to imap.comcast.net

If I try to send a message from either my compserve/AOL, or comcast, or gmail accounts I get this error message:

The message could not be sent because the connection to outgoing server (SMTP) smtp.comcast.net timed out. Try again.

If I try to send from the compuserve or gmail accounts the message will reflect that server SMTP has failed instead.

I think everything was working at home before I left, but I'm not sure if I checked mail after I upgraded. Perhaps the problem is the Atlanta airport Wifi, but I won't be at my destination till much later today and thought I would post this now in case someone has an answer. I will be able to get the reply on my iPhone. Thank you.

I have had the same filters and folders for years. Now pretty much everything is not filtered when messages arrive, and when I do a manual "Run Filters on Folder" I get this message about many, maybe all, of my filters "The folder 'Newsletters' could not be found, so filter(s) associated with this folder will be disabled. Verify that the folder exists, and that filters point to a valid destination folder."

"Applying filter From is: dailybusinessreview@alm.com failed. Would you like to continue applying filters?"

When I try redoing the filter, filter dialog says it can't find the folder. I tried repairing the folder, no good.

Junk filters after years of learning, aren't working either.

Now what? TIA.

I'm on Thunderbird 115.11.1 on Windows 11. I got an error that there wasn't space to download emails today. My Thunderbird profile shows this:

            121 File(s)    100,867,461 bytes
             24 Dir(s)  455,503,380,480 bytes free

In the startupCache folder File Explorer says that there are 2500 directories, 660 files, and 4.94 TB of content. The last few lines of a dir command show this. Note the weird dates on the directories and garbage names.

06/02/2024 12:15 AM 164,221 startupCache.8.little 08/16/2057 01:32 AM <DIR> }+ 3an^.1q 08/08/1997 03:53 AM <DIR> √µÇ┌╪,Pù. 05/04/1990 02:21 PM 467,310,242 4φ)τ~o╗D.cÖê 04/24/2063 05:53 AM <DIR> ╤fεª╫s₧&.╘rα 02/08/2083 12:31 AM 2,596,407,552 «-╞┐I┤U.`xs 10/22/2020 06:59 PM <DIR> *¼²Ñ▐'╣.░╦ 03/06/2078 11:59 AM 3,915,121,951 n│ê/ë∞3Γ.f└ï The parameter is incorrect.

     <DIR>          πºaîí├

▌.»δ The parameter is incorrect.

        333,948,754 Åô␦╖w6ùƒ.x▐

The parameter is incorrect. j]j.╥QwDIR> Φπ═ The parameter is incorrect.

     <DIR>          ╒0q≡ó,.@{¥
            660 File(s) 2,708,943,115,907 bytes
            664 Dir(s)  455,496,040,448 bytes free

What is the best way to clean this up?