Thunderbird Support Forum

While managing my Thunderbird Inbox, I inadvertantly transferred a chunk of Inbox messages received from my MS Office365 Outlook account into the trash. I went into Outlook on the WebApp and discovered that all of the inadvertantly deleted emails were found under recover deleted emails. So within Outlook I recovered all mails into the Inbox. So far, so good.

Now I have all the mails listed in the Inbox on Outlook. But when I open Thunderbird again, the recovered mails do not show up. It seems that Thunderbird does not fully synchronize the folder and the recovered emails are not downloaded. Instead, all mails are once again removed from the Outlook Inbox. The previously recovered mails disappear again from the inbox of OWA and I have to recover them all again.

I have already tried several fixes. Within Outlook, I created a new folder and moved the recovered Inbox mails to that folder. This was done in the hope that this folder will then sync properly with Thunderbird. Unfortunately no. The folder does not sync and as soon as Thunderbird is closed again, all mails are deleted again from the new folder on OWA.

I also deleted the Outlook account (including all stored data) and recreated the account in Thunderbird. Unfortunately, the same thing happens again. The recovered mails are not displayed in Thunderbird and after closing the program, the mails are deleted again in OWA and I have to recover them again. Finally I went so far as to uninstall Thunderbird completely from my computer and reinstalled the software. That did not fix the problem either.

I will also provide another observation: in the past when I have recovered individual emails the same behavior has occurred. Seems that when Outlook or Exchange places a deleted email into the recovery queue, there is a change in its identify such that TB now views it as a deleted message.

Any suggestions on how this can be fixed?

Best regards

Yahoo Mail was down for HOURS last night. When it comes back up overnight, I can login to my secondary emails (Yahoo.com) but the correct password for rshearin@verizon.net responds "server error"

Yahoo washes their hands of it because it's a "third party app."

My sent emails from 4 of 5 accounts disappeared in Tbird but still on their servers.

Rackspace hosts 2, inmotion 1, and gmail, 2. One gmail account has the sent emails showing in Tbird. All are smtp accounts. The send file header shows the # of messages sent but there are no results showing. I have not changed any settings or new add ons for weeks so I did not do anything new. Maybe the app updated itself and there is a bug? I see in beta that compacting folders is a problem and wondering if this could be related?

Rackspace has the sent email on the servers. InMotion has sent emails Gmail has sent emails and one of the accounts still has sent email in a gmail account.

I'm repairing one of the accounts as I write but nothing showing up in sent file for that account. This is totally wacky. Thanks for any suggestions of why Tbird is wacky.

Cheers -- jim

Tbird and system specifics: System using Tbird version 115.11.1 (64-bit), STMP servers on all accounts Windows version: Edition Windows 11 Pro Version 23H2 Installed on ‎12/‎9/‎2022 OS build 22631.3737 Experience Windows Feature Experience Pack 1000.22700.1009.0

I've been using Thunderbird as my default e-mail app for many years without a problem. A few weeks ago I was automatically upgraded to 115.1 - 64-bit. It did not upload my Address Book and my Calendar. I had to reconstruct both apps.

Also....this edition will NOT copy items to my selected location...it just adds a shortcut to my deskto.

Plus....I previously listed that I can't get specific incoming e-mails to directly to its specific sub-folder.

I am totally disappointed with this current edition and would like to go back to my previous edition which was 111 or 112. Can this be done???

I have been using Thunderbird for many years. In Thunderbird I found this message: "Login to server inbound att.net (username) failed." When I tried to send an email I got this message: "Sending of the message failed: Unable to authenticate the Outgoing Server (SMTP) outbound att.net. Please check the password and verify the "Authentication method" in "Account Settings." [outgoing server (SMTP)]

I went to att.net and I am still receiving emails. In fact, I received an email from Mozilla Support that allowed me to sign into Mozilla Support.

Please help so I can send outgoing emails from Thunderbird.

Thank you

As stated above I can receive email but cannot send email since the last update over a week ago. Also when adding a bookmark it does not show up anywhere that I can find. I seems that I have lost some bookmarks and now it shows two bookmark menu's.

Yesterday, Thunderbird, version 115.11.1 (64-bit) suddenly stopped sending and receiving all emails. I received the following error messages: 1. Login to server pop.mail.yahoo.com with username ***@att.net failed. 2. Login to server smtp.att.yahoo.com with username ***@att.net failed.

I reset my password, but that did not help. I am continually prompted to reset the password. I verified that the ATT.net web account is working properly, where I can send and receive emails. I also verified that the server settings are all correct.

Incoming server setting: pop.mail.yahoo.com, Port 995, Connection Security: SSL/TLS, Authentication Method: Normal Password.

Outgoing server setting: smtp.att.yahoo.com, Port 465, Connection Security: SSL/TLS, Authentication Method: Normal Password.

Could you help me resolve this problem.

Thanks very much,

Norm Franke norm.franke@att.net

In most recent iteration of Thunderbird, my emails arrive hours late... (They're also forwarded to other email addresses, and arrive on time there, so the issue seems to be downloading into Thunderbird). It happens also when I "download now", that is, the emails that are on the server or downloaded on my other accounts don't download to Thunderbird. This can be anywhere from 2 hours to 12 hours late.

Hi – I have been with Thunderbird for a while now but didn’t use your email program as I have been using Gmail for several years and still do. When I finished with my previous ISP, I copied the folders holding all my old emails to the hard disk on my PC. Is there any way I can use Thunderbird to read/delete these emails using my hard drive as the source and without using an ISP?

The folder "popstate-1.dat" appeared under my email account below Inbox, Drafts, Sent, Archives, Junk and Trash. I have attached an image showing the folder located below Trash and above Local Folders.

Can it be deleted? Is it serving a purpose?

I recently deleted old messages from the various Local Folders folders.

Thank you.

With the moving of Cox emails to Yahoo would it be feasible for Thunderbird to put an instruction list(with screenshots) of how to get all our TB email accounts from Cox to TB? Do we have to delete all our TB email accounts and re-enter them into TB under the new Yahoo or can we just change the server settings on the existing Cox settings? If just changing server settings what are the settings for the new yahoo? All my accounts are IMAP so if instructions could be made, maybe one for IMAP and one for POP for those who use either. Thank you

My service provider is QX.net which uses Magic Mail web email. I have Firefox 115.ll, 64 bit. I have Thunderbird 115.11.1, 32 bit.

The Magic Mail on my Server shows 253 unread messages. I have identified some of those 253 messages in my Thunderbird folder and they have been read, and are shown as read in Thunderbird. There seem to be 3 different dates involved. This is a concern as it is unacceptable not to receive all of my messages.

Please advise what I can do to address this so that I receive all my messages and so that when I have read them they are shown as "read" in Thunderbird and in Magic Mail.

Thank you so very much for any help.

I'm a keyboard only / screen reader user. I have been using thunderbird for a week and love it. I use the portable version. Anyway, is there a way to rearrange my email accounts without dragging? when I add an account I want it to not appear at the bottom of the list. could there be a way to rearrange said accounts either with a keyboard, or via a setting to move up and down the account via buttons and have it take effect in the tree view? I've been looking for such a solution for a while now. If not, might there be an add on I can use which can aid in doing this? thanks.