Thunderbird Support Forum

I still need help with passcode. I sent a response about my first question passcode. Your webpage is very complicated and I do not understand it. I can't get to the last thing I did very easily. Currently I have remember my device turned on so no passcode is sent when I log on. I don't know how to turn it off. I have been working about a week on this problem. I think one message said you needed to input passcode when you are asked for password. I also do not understand how to change the password when asked for new password. Also, I have not been giving donations to Thunderbird because they only appear to accept credit cards.

Dear All

I am working as DPO in a small business where they use Thunderbird as Mail client.

I have 2 questions:

1. How do I get a Data Processing Agreement with Mozilla/Thunderbird?

2. How can I make Thunderbird GDPR compliant - Tips and Tricks? I am not a computer tech or specialist, so I need down to earth solutions and we don't have a tech support within the compagny.

Thank you in advance :-)

Why has Thunderbird started to continuosly ask for the passwords for my email accounts? And why do all my attempts to enter my passwords result in failure? I am unable to send or receive any emails at the moment. If anyone is able to help I'd be very grateful.

I am using TB 115.8.1 on Ubuntu. I had set up an openPGP key for my main address but never used it. When I created templates to use for OoO as per https://support.mozilla.org/en-US/questions/1126211 I found that the OoO reply messages (even for a different address) were attaching the key. Stupidly with hindsight, I deleted the key. Now I find that many but not all the messages in my saved folder won't open as TB says, correctly, that the key is not accessible. However, I never asked TB to encrypt these messages. I also still can't get an "Autocrype: addr=" out of the replies using some of the OoO templates I created. At least for me the openPGP is pretty fundamentally broken and has lost me content and time. I like TB but this is seriously frustrating. Perhaps this is a useful warning to others.

I always thought that with a password to cancel my mailprogram access was limited to me. Now accidentally I discover that simply and repleatedly click on cancel and it will open up the program for every one to see my emails!!! What kind of use is a password if it is possible to ignore?

not able to send or receive emails. it does not recognize my passwords, nor do I have a primary password that I know of, so I'm not able to get in and change the password

I have been locked ot of TBird (due to a lost Primary Password) for so long that most of the stored passwords are no longer relevant. I need to start over with a new copy of TBird on my PC - can anyone please give me detailed instructions?

I'm aware this has been discussed and fixes suggested, but they don't work for me so...

1. What is the difference between normal startup and troubleshoot mode? I've already turned off any extensions I can find in both Thunderbird and Firefox, but there must be something else affected.

2. What is the connection between Thunderbird and Firefox? When I choose one of the debug options in Thunderbird I get connected to debugging in Firefox, not Thunderbird (bad link?).

Thank you in advance for your response to these questions. I'm hoping to be able to troubleshoot on my own since previous solutions don't appear to apply.

I don't want any passwords in order to access emails. There are no saved passwords or primary passwords in my settings, but I am still asked to enter one to access emails. How do I completely rid myself of ALL passwords?

I can't get thunderbird to work. Even tho I am putting in the right password, it keeps telling me that it is not right and that I have "imap" problems. I'm not sure what this means nor what to do about it? Please help. Dave [removed phone# from support forum]

In Account Settings>Copies & Folders>Message Archives, I changed the first setting from "Other" to "Archives" folder. The reason for the change is that under "Other" when I send an email, not only is a copy saved in my sent folder but a bold copy is in my trash.

My problem is when I next bootup the computer, the setting reverts to "Other".

How can I make the setting change stick. Changes made in other areas do hold.

I had a crash in Kubuntu 22.04 with Thunderbird (up to date 115, German language). I set a Master password for Thunderbird. I installed then Kubuntu and Thunderbird again and Thunderbird without Master Password. I have a backup of the private email key (*-secret.asc exported from Thunderbird!), but it is not possible to import the private key. All I get is „Failure File can not be imported“. What is the problem and how to solve it? I did new installations (without master password) before and it worked. It’s a really big big problem for the email system if the (Backup) keys can not be imported after crashes or new installation of the system.

Hi There,

              I have been using this email under enquiries@chrystalsshortbread for many years and have not had any issues. When I go into my email all the emails are there however it is not downloading any new ones or letting me send any. A warning has come up saying that my password has failed. I have had the same password for years with out an issue. I'm prompted to enter the password but it is rejected and then it prompts me to enter a new one but it doesn't Like that either. 

Please help!

                            Kind Regards Rory Mackinlay.

Trying to forward an e-mail from the UK National Health Service results in message:

Sending of the message failed. An error occurred while sending mail. The mail server responded: Message detected as spam. [1709223430-338018].. Please check the message and try again.

How do I overcome what is obviously incorrect feedback? My TB mail client and server did not detect anything during receipt. There do not appear to be any client-based TB detection tools where I can identify suspect content or the particular server.

I have a domain of my business name thus the mails sent to me are arriving to the hosting company of my domain. However since the space they give is limited to 100MB I divert the emails to my gmail account (xxx@gmail.com). it was ok for years however recently gmail added SPF and DKIM protocols which my host doesn't have resulting that senders who send me an email to my domain email receive error messages from gmail. How do I continue to keep my business email and at the same time use gmail ?