Thunderbird Support Forum

I have Thunderbird on two PCs. Thunderbird stopped working on my older PC, Lenovo Z40, Windows 10. I uninstalled Thunderbird on that PC and tried to reinstall. I have downloaded the set up file, but when I open it tells me I need a Microsoft safe app and sends me to Edge browser. I looked at help website but can't see how to overcome this step to get to what is described on the Tunderbird UTube video. I have downloaded the Thunderbird set up file using Edge, Chrome and Firefox browsers. Same problem each time. Thanks

This am my Windows 11 pc had restarted, as it did yesterday also. No icon for Firefox, got a message saying Windows could not access something. Looked for FF in my apps, not there, so downloaded it, now working. Then clicked my Thunderbird icon in the tray and got a virtually blank screen that I have never seen, nothing from my account, no menus, just Thunderbird blurb on the right side and a big Donate button. Looked for TB in my apps, not there, so downloaded it, still as above. PLEASE HELP> I am NOT someone who can go into files etc etc and am desperate to get my TB back again. Many thanks, Gillian

I have installed the newest version of Thunderbird (115.5.2.) and can not open my profile. The Error message: A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again

But i have the newset version installed.

When I converted to Thunderbird last March I had issues moving from MS Outlook 2010. One of your supporters David went the extra mile to help make the conversion and in addition gave me instructions on how to save Thunderbird in case I need to rebuild my laptop. So long story short my Windows 7 laptop rolled over and fried itself and I was able to save critical files necessary to rebuild to a new laptop which is now Windows 10 Pro.

My problem now the information that David shared with me I am unable to match in Windows 10. I have a file "c;\users\<yourid>\appdata\roaming\thunderbird folder" on my thumb drive, but on Windows 10 "appdata\roaming\thunderbird folder" is no place to be found. I have emails that I saved in this file that I need. I would GREATLY APPRECIATE any and all help from the community!! Thanks Richard Germain

Hi, I have three different university emails that I was hoping to add to Thunderbird, and I can't login to any of them. Two are Outlook, and one is Gmail. When I try to login with any of them, it says the password is incorrect, but I've verified with at least one of them that the password definitely is correct and I don't see how it could be wrong for the others. I was able to login to my regular Gmail via Thunderbird, but can't login to these ones. A little help, please?

I installed TB 115 portable to review it. I now have it all setup and configured to my liking. Now I want replace my installed v102 with the new portable ver. My plan is to upgrade to installed from 102 to 115.5.2 (same as portable). But what files/directories do I need to move to do this? I have the Installed ver on C: (Win10) and the portable on D: .

Road map please.

I have downloaded 115.5.2 four times. It has not auto started once. I have tried a manual install and that does not work either. Using dnf install, the system responds: "Resolving raw (raw)... failed: Name or service not known. wget: unable to resolve host address ‘raw’".

Using Centos Stream 9, on x86_64.

When installing 115, I get to a page that says "Just one more step! Finish installing, and start enjoying Thunderbird." But there is no "Finish" or similar button. What do I do?

I want to see 3 things on the main screen: -my local file structure -list of received emails that I have not yet files -a pane to view an email I select

I have has this setup on many versions for over 10 years on many machines and now I cannot discoverer how I can access it.

I would reinstall Thunderbird to see if that fixed the problem. However, I am afraid of loosing data.

The installation has 3 email accounts and two of them are not allowing a logon and one is missing its control block.

Since 'upgrading' to the Supernova version, I have multiplying problems. I have 3 gmail accounts, all of which I used to be able to access through Tbird. Nice and easy! I use POP, not IMAP. Very soon after loading one of the 115 versions, I lost access to one of my accounts. That was some weeks ago now. I tried deleting the account from Tbird and then re-adding it. I got an error message from Google. I have tried it MANY times with the same result, and so can no longer access it via Tbird. I have needed to access direct online via Chrome and Gmail and copy to one of my other gmail accounts which Tbird DOES read OK. Now a second account is experiencing the same problem. I have not deleted it from Tbird, as I don't want the same fiasco again. BUT, every few minutes, as Tbird checks my emails, I get a login window which I complete – which produces the same Google error message. This means that Tbird no longer accesses THAT email account, either. I now have only one Gmail account that Tbird can access, and I am concerned that that one may also fail. I SHOULD PREFER TO REVERT TO THE TBIRD VERSION WHICH IMMEDIATELY PRECEDED THE FIRST 'SUPERNOVA'. As far as I can see, Supernova is a disaster. There are other minor frustrations with it, which were not there before. I have a LOT of information stored in many folders and sub-folders, which previous Tbird versions handled well. Supernova is still OK with them, but I want to be sure to preserve all that information if I need to delete Tbird in order to revert to an earlier (and therefore reliable!) version.

I've been using Thunderbird for more than 15 years. Last year, it suddenly stopped downloading e-mails with a message about sending password information to the server, but then does nothing. I tried various privacy and server settings but nothing worked. However, Thunderbird works fine on another laptop. Now I've migrated to a new PC, was able to copy the profile over to the new PC but the problem persists. At the same time, a different profile on the new PC works fine. I read something online about a popstate file that might be causing the server to not respond, but even deleting that did nothing. Another thought I've had is to move all the old email to the new profile, but everything I've read online talks about moving the entire profile which I have done but the problem remains the same. Old profile has all the old e-mails but doesn't get any new ones, and the new profile downloads the new incoming e-mails but of course doesn't have the old e-mails.

For many years I have had an email account with Great Basin Internet Services in Reno, Nevada (I used to live in Reno). For the last 15 or so years I have used Thunderbird on my computer to retrieve my emails from GBIS to read on my computer, store, forward, etc. On Tuesday 12/19/2023 around 10 A.M. I stopped receiving my emails on my computer and also on my smartphone (Galaxy S 8). I spoke to the GBIS tech people and they say that my account is working fine on their end so they suggested contacting Thunderbird to see what changed that might be causing my emails to not download properly from the GBIS account. So I am looking for some direction as to what may have been changed to stop the emails from coming to Thunderbird. Obviously I can't receive any emails right now. You can text me however. Mike Kimball [removed phone# from public support forum] (phone and text)

Thunderbird recently updated to ver. 115.6.0, after that it seemes that my configuration got lost: I cannot get contact to my mail at the provider. My settings are as stated by the provided as a pop3 account with the right settings. Worst of all is that my files used under the former version have gone lost, too. Is there any way to return to the former version of Thunderbird or is there another way to find my files? Regards Jens Madsen

Dec 2023 - after the latest auto download of Thunderbird it repeatedly downloads every old message again. Not just the few new ones. I can't find any solution to this. I'm ready to just delete the program as it takes forever to get to work on new messages.

Help!!! [removed email and phone# from public support forum]

I would like to re-import my non-active emails (those no longer in use). I check sometimes dates and addresses. I could keep for the past 20 years (or about). I have tried various instructions, but my machine says 'error'. I do have a number of backups, from different dates. Any help?

After having tried to learn to love Supernova for several months, I cannot. In fact, I have come to loathe, despise and detest its user interface. Are there settings in Views that will give me the old look and feel? Is there a skin I can download. If I cannot I will leave TB after decades of use even if I have to go back to (shudder) Outlook.