Thunderbird Support Forum

The hard drive on my PC running Windows 10 crashed and I have a new one running Windows 11. I used Thunderbird on the old PC and am trying to set up Thunderbird on the new PC. My email account is with AOL. When setting up Thunderbird on the new PC, it asks for the password. I am trying to use the AOL password but it does not work. The same password works on other devices. I have no access to the data on the old hard drive. Any suggestions greatly appreciated.

Good morning, I can't get to my stored emails. After reinstalling Windows, my profile could not merge with saved on my computer emails. I've moved profile folders to (...AppData\Roaming\Thunderbird\Profiles...) and inbox/sent/spam/trash .msf files to Thunderbird instalation folder. Unfortunatelly, I still don't have access to my saved emails. Could You please help me with this issue?

-hi friends,

I am desperately trying to import a contact book into TB. In CSV format. All I get get is 100's of unreadable records. My version of TB is 115.4.3 (latest). The import tool provides no info whatsoever about the CSV format. I found a bit of info about the format on Mozilla. I only need a few fields for the record. First Name, Last Name, Home Email, Work Email. These are supposed to be field numbers 1,2,5,6. I made a CSV file according to this, but import is as said impossible. Has anyone had any luck with this? regards /peter

Hi,

I am running out of space in my email account. Is it possible to export specific folders of emails out, so that I can delete those folders (and the emails in them) to make some space. I don't want to do a full export out, just those specific folders, so that if I ever need to refer back to those emails, I can import just those back in.

Is this something that can be done?

Thank you.

I find impossinle to install Thunderbors pm ,u Windows 11 laptop. The different menus presented are wau to cpmplicated for an avereage person. Currently I am stuck with a dialog box the simply says "Input server already exists. Beyond this, these are several dialog boxes I don't understand.

I respectfully ask for my money paid for this program and I will delete it from my computer.\

Ake Alexander Backlund [removed email from public] or [removed email from public]

I have two Problems. 1st How do I delete a large number of unread and unwanted e-mails except one at a time? 2nd How do i arrange my e-mails in Date Received Order?

As everyone here knows, Thunderbird 115 is a hot mess; sadly, as they cycle through new releases, it sometimes gets worse, not better. It appears from my update history that 115.2.3 was the most stable of the 115 versions. I'd rather go back to 102 but it seems that the profile was modified in 115 so that it is no longer compatible with 102. Thus a 102 rollback might require quite a bit of work to reimport the profile into a clean install. And I have gigabytes of important mail.

I'm not on 115.4.3 and it is close to unusable, as they screwed up regression in a major bug, and my bugzilla on it has sat unanswered, other than requesting I be nice to the devs. So as a lower-risk option might be to roll back from 115.4.3 to 115.2.3. Has anyone tried anything like that, or know the safest way? I don't know what booby traps they've planted to prevent any rollbacks. Thanks!

The newest Thunderbird upgrade has ruined my email. I cannot send email and Thunderbird no longer recognizes my settings. I want to remove this update and go back to the previous build that I had. If this cannot be fixed I will need to get a new email manager.

Hello and thanks in advance to anyone offering help, very much appreciated. My partner hates computers but has to deal with them for her home based work. After long struggle she has got to grips and enjoys the functionality of Thunderbird. Her old laptop is on the way out and we got her a new upgraded machine (Lenovo windows 11). a 'friend' tried to solve a problem in the past and created a second account locally on her laptop that mirrors the incoming emails to her main BTinternet mail account. however, sometning went wrong and she hasd over 15000 duplicated emails on the second back up account. We wish to istall Thunderbird on her new machine as she doesn't like to windows mail app and noy 'enjoys' (sic) the thunderbird, especially coulering emails for easy reference. we were told that if she deletes the second account, all of the mirrorede emails on the desired/to keep BT account will also be lost. we are now wondering if it is possible to download Thunderbird onto the new machine and somehow not import the unwanted account when she signs in etc. We are hoping also that when she downloads and installs and signs in.... (the above query accepted) that her folders will also import and be populated. But!... only for the account she wants. i hope this has been clear? The server is imap from BTinternet email thnaks to all who read this far

I just downloaded the update (115.4.1), which has caused all kinds of problems. I can no longer automatically connect with my server, the typefaces have changed in my inbox, there are no longer 'get messages', 'reply', 'forward', 'write' buttons, etc. Can I simply remove this update? Thanks.

I backed up a zip file using Thunderbird's built-in export backup function, reinstalled the system, and downloaded the latest Thunderbird. After importing, the password memorized by the password manager could not be recovered.

I used a primary password

There is no prompt to enter the master password when importing. There may be a process error here ?

Fortunately, I passed firefox_decrypt The project decrypted the password and filled it into the password manager

I am running Thunderbird 115.5.0 on a Win 7 Pro PC (yeah, I know). I recently retired and am trying to change from my work e-mail settings to my personal Gmail account. I have the incoming server set to pop3.gmail.com and the port to 995. Authentication is SSL/TLS and normal password. The outgoing server is set to smtp.gmail.com and authentication is No Authentication, with port 465. When I click on the Get Messages icon Thunderbird doesn't seem to do anything. Is there something else I need to do, or does one of the settings need changing?

Thanks!

David Ansley

I use Thunderbird for my work email. Since early October, I have had difficulty accessing the internet using Thunderbird. I can access my work email account through the web, but that is a bit clunky. I have no problem accessing the internet via Firefox, and I can access my work email via Thunderbird if I use my phone as a personal hotspot. Is there a setting on Thunderbird I need to change, or is my problem more with my internet provider (Quantum Fiber)?

hey all

when i downloaded and installed Thunderbird beta it imported my account settings fine, but lost the list of automatically allowed image loading emails/urls so now i have to add everything again.

if i switch back to the stable release, how can i make sure this list is kept?

feedback - you may want to provide some way to automatically import that going between versions so its not lost (i couldn't find it after switching) and even export all settings for backup - i remember having to change region etc info (im in Australia).

I am about to lose access to my work gmail account (new job). I used Google Takeout to download all my emails in .mbox format. I then used Mozilla Thunderbird (with the ImportExportTools NG add-on) to access the emails. They are currently available in a folder called WorkEmailBackup within my local folders section on Thunderbird.

I would like to add these emails to my pre-existing personal hotmail account. I have set this account up on Thunderbird. However, when I drag the WorkEmailBackup folder into my hotmail inbox (in Thunderbird), not all the emails are copied over. Thunderbird says there are 7730 emails in the WorkEmailBackup folder, but only 2212 will copy into my hotmail account. I have tried several times, but the transfer always stops at 2212 emails, and I can see that emails are missing. I have also tried highlighting the emails individually (rather than copying the whole folder), but have had the same problem.

Please help :(

When I looked at my profile I find that there are several folders created for each of my email addresses at different times. I had wondered about the possibility of clean install of each of the accounts (IMAP) so this would pickup everything from the individual servers. Then copying across the local folders and my address book. Is this possible/feasible? Would it just be easier to import everything? Where is the address book stored. I also have TB backed up on an external drive (insurance). Thanks

Problem: Thunderbird hangs up on Macbook and iMac. It opens to the normal view, but if I try to do anything, I get the beachball of death. I used Mac migration assistant to install from Macbook to iMac. Before the installation, the Macbook Thunderbird worked fine, but after the installation, neither worked. My PC installation works fine, as does Apple Mail on my iOS devices, so it is not a provider problem.

Solutions tried: restarting in troubleshoot mode, restarting iMac, turning off access to Apple Contacts, turning off antivirus (Norton), creating new profile and copying existing mail data into the profile folder, and renaming various files in the profile folder.

Results: None of the solutions I tried provided access to my email. I can open the new profile, but that requires that I reenter all my email account information and copy the emails for each account into the new profile (I use POP). The problem may be with the prefs.js file, since if I rename it, Thunderbird doesn't hang, but would require me to reenter all my account info as if it were a new profile, and all preferences would be lost.

Question: What is the best solution for this problem? Is there anything that would work better than reentering the account info -- e.g., can I make any changes to prefs.js using a text editor or some other utility?

I am getting an error that "you have launched an older version of Thunderbird" Every time I try to open my email. I was using the latest beta version up to three days ago and the program got corrupted for some reason. I did try to install the latest beat online beat 2 .

Thanks, Al