Thunderbird Support Forum

For some reason now, every time I go to type a response to an e-mail, the program loads hundreds of lines of text below my earlier sent message. Need help as to how to fix this problem ?

I updated Thunderbird to version 115.11.0 (64-bit), in the old version that I had when I clicked on an email with threads in a closed state, I could see in the email display box the initial text of each email in the thread with the sender's information and more, in the new version I don't see anything, the display box remains blank. Is this a bug, or do I need to change it in the setting?

I've used Thunderbird for many years and occasionally a message I've sent takes ages being saved, then finally it isn't. This has become more frequent recently together with having to re-enter my email password. I use Ubuntu (22.04.4 LTS) so I don't use anti-virus software and I don't use other email clients (only Thunderbird 115.10.1 64 bit).

I sometimes briefly lose my internet connection, though seemingly not when the email malfunctions, so could my old BT hub be the source of the problems? In the absence of any other solution maybe it's time to get a Chromebook and see if that's any better with Thunderbird. Firefox also now freezes a couple of times a week (and not being an IT wizard I hate not knowing what incantations to type into the terminal when anything goes wrong.)

When I view emails with photos attached inline (both in preview pane and fully opened) i can't see the images as they are massive and go way off the screen. Is there a setting to provide some kind of sensible default so the images are sized within the email i am looking at, so i can view them without downloading and opening in a photo viewer? thanks

upgraded to Windows 11 , and thunderbird has not worked since then !

I am a Senior person who needs to speak with a real person.

PLEASE call me in Sydney Australia, or send me a local telephone number of someone who can help me !

Once you add a new account, you have to race to open up the settings and turn off the "Download all mails" setting that is hardwired as the default. Even after having done that, I am left with GB of copies of mail messages that I don't want to store on my local system.

How do I get rid of those local copies? Compacting doesn't seem to do it - there's no "Compact now" button in any case. I don't know what "when it will save over N MB in total" means, exactly. Save compared to what? Now 50% off!

Likewise, if I have Message Synchronizing (Keep messages in all folders etc) turned off, but Disk Space - Synchronize all messages locally regardless of age is still selected, is it going to download copies anyway or no?

If it will download anyway, or if it already did download, if I change the Synchronizing setting to "only the last 30 days" will it remove the older local copies? When?

The only "recover disk space" option deletes both local copies and originals on the remote server.

There really should be a "purge local copies" action available in the client. It may be that it is OK to go out to the OS and remove certain files myself, but maybe it won't be in the future. Every note that is about "Simply open a Terminal window..." describes specific files that don't quite match what I see here in May of 2024 on a Mac. But the tool itself knows what can be removed safely.

Just a few days ago, one of my email accounts is unable to retrieve emails and it has the following error message:

Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

I installed the latest updates but still having a problem on that one account. Other accounts I have on the same server has no problems retrieving the emails so it has nothing to do with "disk space". All settings in the accounts are identical except for the email address so it must have something to do with TBird itself. I know it's not the email server as I can log into those accounts using the browser on their website. Thanks!

Upon startup, top email displayed is the 2nd email present in the inbox. If 1st email is one at top when leaving TB, next startup will show the 2nd email on top. You can then scroll up and see the top one. Likewise, if a new email come in, it also shows the one below that as the top one and must scroll up to see it. No emails are lost, just a display thing. Don't recall which version this started, but it didn't use to do this.

TB 115.11.0 (64-bit) Supernova, Windows 10 22h2

My Thunderbird cache is using a gigabyte of disk space. I'd like to clear it, but it's not clear to me if I would be wiping out stored messages when I do that.

I like to download my emails to my computer (and keep copies on the server, too). I thought that was what I was doing, since I can view my emails when offline, but maybe I'm just accessing the cached copies?

Will I lose my old emails if I clear the cache?

Upgraded my Ubuntu server from 18.04 -> 20.04 and now I'm getting this error message "Unable to connect to your IMAP server. You may have exceeded the maximum number of connections to this server" from TB on my desktop. I've tried reducing the number of cached servers, and restarting my phone and nothing works.

External request to provide email content and send automatically, such as HTTP GET or POST similar to restAPI to do stuff on thunderbirds application for automated tasks, like opening emails, send email.

I am migrating from Thunderbird to Office 365. I have moved the email by putting the Gmail details into Office 365. However could you please advise how I can migrate Tasks , Calender and Contacts from Thunderbird to Office 365 without having to pay for an Mbox to pst conversion tool.

I have Thunderbird installed on my laptop running Fedora 40 with Gnome on Wayland. I have two monitors with different resolutions.

The laptop monitor has a resolution of 1920x1080 whereas the external monitor has a resolution of 1360x768.

Thunderbird display fine on the main monitor, but when I move it to the external display, everything becomes huge and unusable.

I don't want to scale things in such a way that I have the opposite problem, that is things are way too small on the laptop monitor. Is there a way to have Thunderbird scale properly on the external monitor to have it maintain the right proportions on both monitors?

Thunderbird 115 included in 24.04 LTS installation.

My profiles are located on the SD card working well on other two laptops running ubuntu 22.04. Swap SD cards between two laptops is my way of working with Thunderbird since 13.04.

After installation 24.04 LTS (and Thunderbird 115 included). Following the instruction for adding old profile to the new Thunderbird. Help->thunderbird information->about:profiles. Creating new profile. 1) Using the function CHOOSE FOLDER indicated the path to the profile /media/VB/AB49-E208/Thunderbird profile 2) The path to the folder shown by Thunderbird is different (and strange): /run/user/1000/doc/58235/Thunderbird

When looking into the directory tree the folder is empty (obviously). Thunderbird therefore cannot reach the profile located on SD card and doesn't work.

QUESTION: Is there any way to overwrite the profile folder path in Thunderbird 115 ?

I sort my emails in date order, newest at the top. Recently, new emails have started to arrive at the bottom of the list, until I exit the folder and return, or re-sort the Inbox. This seems to be a new bug. Why is it happening?

One of my two gmail accouns has suddenly become impossible to access (cannot receive, cannot send). T'Bird produces an Authentication has Failed notification, after a Google Window headed "Sign in to Mozilla Thunderbird Email" which refuses to go away. Clicking on the 'help' or 'privacy' options in that google window produces no more than a blank window but then "Sign in to Mozilla Thunderbird Email" reappears a few minutes later. My other gmail account doesn't have this problem, so I assume it's not gmail but it's T'Bird.

What's going on?

(BTW signing into this Support resulted in an email "New sign-in to Mozilla Support" warning "New sign-in to Mozilla Support to Firefox on Windows 10". Trouble is, I'm on Windows 11. Trivial maybe, but telling maybe.)

Hi!

What is the way to tell thunderbird to index IMAP folders in global-messages-db.sqlite which are not stored locally?

And a more generally, how does this part work, message indexing and remote IMAP folders not stored locally? Here, after removing the database, thunderbird indexed only some very limited set of IMAP folders in the Gloda, but not all of the folders, despite all are checked for "Include in global search". Or maybe it didn't even index whole folders, - I can't say for sure.

Thanks,

/mjt