cannot sign into thunderbird after cox comm. changed their server to yahoo.com

I have cox comm. for internet and emails, they just changed their server to yahoo.com. Now I cannot sign into thunderbird to send or receive emails. … (read more)

I have cox comm. for internet and emails, they just changed their server to yahoo.com. Now I cannot sign into thunderbird to send or receive emails.

Asked by nancy.fagan 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Intel e-mail servers

Have used a Onetel e-mail account for a number of years. Occasionally, the outgoing server drops out so messages can't be sent only received. When trying to reconfigure… (read more)

Have used a Onetel e-mail account for a number of years.

Occasionally, the outgoing server drops out so messages can't be sent only received.

When trying to reconfigure with correct port numbers etc it will never reconnect straight away and there is always a long process to get it up and running again which always seems different every time.

I can never manage this by myself and always have to get help in. This has baffled the best brains in the business so any help or advice gratefully received.

Asked by fvn8r98zn9 1 week ago

Last reply by Matt 1 week ago

  • Solved

Close down freezes

After updating to Thunderbird 115.10.0 (64-bit) the Exit freezes. I have to kill the app in Task manager every time I want to exit Thunderbird.

Asked by grac1 1 week ago

Answered by grac1 6 days ago

Subject line when answering an email

When I answer an email TB adds Re: (or Fwd: ) in the subject line which I have laways found annoying. My previous email client allwed me not to have this happen. Is it … (read more)

When I answer an email TB adds Re: (or Fwd: ) in the subject line which I have laways found annoying. My previous email client allwed me not to have this happen. Is it possible to stop this?

It is possible I have asked this previously, but if so, I cannot find this and have received no replies. My apologies if I have!

Asked by david1102 1 week ago

Last reply by david1102 1 week ago

I want to delete my emails locally, not necessarily from the server

Title. Thunderbird is a really cool client but it's pretty slow. I blame that on the thousands upon thousands of emails that my hotmail and gmail each hold. I don't neces… (read more)

Title. Thunderbird is a really cool client but it's pretty slow. I blame that on the thousands upon thousands of emails that my hotmail and gmail each hold. I don't necessarily want to delete these emails, but I have seldom a reason to have any email older than 2 months in my thunderbird client slowing and crashing the program whenever I want to combine inboxes.

To this end I went to "Synchronization & Storage" and told it to "Synchronize the most recent 2 months" but it didn't delete the huge cluster of older emails. The next option is to tell TB to delete these emails in the same menu but as I understand it that would also delete them in the server, which I don't want to do for posteriority.

What do I do?

Asked by Javier González Dávila 1 week ago

Last reply by Shauna 1 week ago

Trying to return to thunderbird after using gmail but error 400 message appears

I have a thunderbird account but switched to gmail and now wish to return to thunderbird but error message 400 from Google appears each time.What do I need to do - in sim… (read more)

I have a thunderbird account but switched to gmail and now wish to return to thunderbird but error message 400 from Google appears each time.What do I need to do - in simple terms pls

Asked by Doreen 1 week ago

Last reply by david 1 week ago

  • Solved

Printing Emails Shows Lots of X-MS-Exchange Lines

When I print an email, TB prints all of this technical jargon such as X-MS-Exchange lines, and what seems to be the background handshake protocols behind the email. I jus… (read more)

When I print an email, TB prints all of this technical jargon such as X-MS-Exchange lines, and what seems to be the background handshake protocols behind the email. I just want the contents of the email printed. May I ask how I fix this, please?

Asked by vhewa 1 week ago

Answered by vhewa 1 week ago

Community had no answer to my probem

Thunderbird will no longer save sent emails to my SENT folder. I get an error message when I send an e-mail saying, "Your message was sent but a copy was not placed in o… (read more)

Thunderbird will no longer save sent emails to my SENT folder. I get an error message when I send an e-mail saying, "Your message was sent but a copy was not placed in our sent folder(Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-using my email address. Cox Communications is my ISP and they say the problem is not theirs.

Asked by Page Duppstadt 1 week ago

Last reply by Wayne Mery 1 week ago

"Sent mail" grayed out and messages sent are not saved

I have 6 accounts on cox.net and today in two out of the 6 accounts, emails that I send are not saved and I get a message "Your message was sent but a copy was not placed… (read more)

I have 6 accounts on cox.net and today in two out of the 6 accounts, emails that I send are not saved and I get a message "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. The "sent" folders for these two accounts are grayed out. I have verified that the account settings have the right folder as the destination for the sent emails and have checked that all emails should be saved. I also get a message in Thundebird -The current command did not succeed. The mail server for account xxxxx responded [TRYCREATE} Mailbox doesn't exist. Mail goes out but no copy is saved. Only two out of 6 accounts are affected and I didn't do anything to them before this started happening.

Asked by duhnel 28 minutes ago

Email Address

Hello, I have two email addresses, one personnel, one business. The other night, Thunderbird asked me to download an update. Since downloading the update, all my business… (read more)

Hello, I have two email addresses, one personnel, one business. The other night, Thunderbird asked me to download an update. Since downloading the update, all my business emails and subfolders are gone and have been replaced by my personnel email address and subfolders. (in the left hand pane - pic attached) The business emails and subfolders are on my main server yahoo, but are not on my Thunderbird program. Can someone help me to recover the business email address emails and subfolders? Thank you.

Asked by mikeklinger 1 week ago

Last reply by Matt 1 week ago

Gmail Account

Only Gmail emails from 2020 are showing up (I just set up Thunderbird Account). I want all emails to show up and filter by sender.

Asked by Cliff Lovette 1 day ago

How to delete a folder permanently without moving to trash first

I want to delete a mail folder from an IMAP server. When clicking "Delete" in right-click menu, Thunderbird tries to move it to trash. This fails for folders that are sha… (read more)

I want to delete a mail folder from an IMAP server. When clicking "Delete" in right-click menu, Thunderbird tries to move it to trash. This fails for folders that are shared from another user with error "[CANNOT] Renaming not supported across non-private namespaces". When I switch the "When I delete a message" setting to "Remove it immediately" the folder is deleted correctly. Is it possible to do this just for folders? I tried Shift+Delete and holding Shift while clicking Delete but both did not work, Thunderbird tried and failed to move the folder to trash as usual. It would however be most useful if after failing to move the folder to trash it would give me an option to delete it permanently instead.

Asked by pavelh 1 week ago

  • Solved

Common inbox for IMAP accounts

V 115.9.0 (32-bit) Good day, I have K9 as my mail client on my Android phone. In K9 there is the possibility to display all incoming mails of my different IMAP accounts i… (read more)

V 115.9.0 (32-bit) Good day, I have K9 as my mail client on my Android phone. In K9 there is the possibility to display all incoming mails of my different IMAP accounts in one folder (Common inbox). Is it possible to set up such a folder in Supernova? Thanks for detailed instructions Stefan

Asked by sliebe 1 week ago

Answered by david 1 week ago

can not receive certain email from Interactive brokers

I cannot receive certain emails sent by interactive brokers which is trying to verify my profile and information on file. They told me to contact my email provider. … (read more)

I cannot receive certain emails sent by interactive brokers which is trying to verify my profile and information on file. They told me to contact my email provider.

Asked by bctobie1 1 week ago

Last reply by david 1 week ago

I cannot download emails into thunderbird

Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed retry or enter… (read more)

Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed

retry or enter new password.

I contacted sky and I did change my password on their advice and I still cannot login. How do I get thunderbird to accept this new password. Or is there another issue with logging in?

The Sky.com email is now provided by Yahoo. I can access my emails there but I prefer Thunderbird and have used it for some time now. Thank you for your help.

Asked by morgandavid33 1 week ago

Last reply by david 1 week ago

COX.net emails transition to Yahoo mail

I use Thunderbird to get my COX and Gmail emails. When Cox moves to Yahoo what needs to be changed in Thunderbird to get my emails? Below is what came to me from Cox: The… (read more)

I use Thunderbird to get my COX and Gmail emails. When Cox moves to Yahoo what needs to be changed in Thunderbird to get my emails? Below is what came to me from Cox: The countdown has begun and your Cox email will transition to Yahoo Mail in about a month. Rest assured, knowing you'll keep using your same Cox.net email address, messages, folders, contacts and calendar!


After the move, Yahoo Mail will become your email provider and Cox will no longer manage or support your email services. Yahoo Mail will make sure you stay connected by protecting your inbox with 2-Step Verification, Account Recovery Email and Phone Number, 1,000 GB of free storage and more.

Asked by jpr6870 1 week ago

Last reply by david 1 week ago