Thunderbird Support Forum

A couple weeks ago my ATT email just stopped working. I spent a long time on the phone with ATT support and finally got it back up and running, however, fixing it created another issue.

I had set up a number of sub-folders under my Inbox. When I was talking to ATT, they insisted that I needed to delete my original email account and then had me create it again. Before deleting the ATT email account from Thunderbird I asked what would happen to my email folders and the email in them. I was assured that the folders would come back after setting up a new AA account configuration in Thunderbird. THE FOLDERS DID NOT COME BACK!

I desperately need some of the things in those email folders. I have been searching all over for information about where they are stored and how I get them back, but I cannot find them. Can anyone here help? Please if you know where my sub-folders are and how I can get to them, please reply. Thank you!

I can't open my Excel attachments in ThunderBird.

Is there a setting I need to open. The one I use by default only gives me word, wordpad options. or choose my own, which is still word and wordpad.

Thanks for any help.

   -=Mark=-

I'm using ThunderBird 115.7.0 and Windows 10.

Stop blocking emails that you have been doing for quite some time , i thought it was my computer playing up but i now belive it is you people that are going too far in your effort to keep me safe you just blocked an email for acode word that i needed , i wish i knew how to terminate you ???/

Like many, I'm getting Authentication error using gmail. I had no problems on my old computer under Windows10. When moving to a new computer with Windows11, my main gmail did install. However, 2 other emails, I also need, will not install without this error. I'm using McAfee LiveSafe antivirus on the new computer. If I can't solve this, I'll no longer be able to use Thunderbird (which I like!).

Back in 2015 someone asked about the fact that emails are not marked "as read" once opened but I don't think the answer was ever fully given. They were told: "This option has always been available and I use it. via Menu Bar Tools > Options > Advanced > Reading & Display or via menu icon menu icon > Options > Options > Advanced > Reading & Display select: 'automatically mark messages as read' Select: 'Immediately on display' click on OK When you select/left click an email in the list, it will auto open and display in the Message Pane below the list. If you use double click, it will auto open in a new tab or window depending upon what you selected. In bth instances the message will be immediately marked as read." Here's my problem with that .... I don't use the "Message Pane", I don't like it. I have my incoming messages set at "table view" and they are all just listed down the page by date. I don't want to see what's in the email until I actually open it....but, once I open it and read it when I close out of it the email still stays BOLD in the list....this didn't used to happen, once I read the email the BOLD went away. When I use the "automatically mark message as read immediately on display" then new emails are not in BOLD so I can't tell if they've been read or not. Bottom line, is there a way to have messages marked "read" AFTER they are opened WITHOUT using the message pane??

What must I do in order to enable address book address information. Now when I try to change address information it is as though my keyboard as been disconnected. thanks

I just installed TB 102. I have multiple cardDAV accounts set up in Thunderbird, they synchronised fine as far as I can tell. But when I type anything in the field "search all address books", nothing happens. Even if I press enter. The entire list of contacts remains displayed, I can scroll it, as if I never typed anything in the search field...

Any view what I could be doing wrong? I have only two add-ons: Dark Reader and Addon Compatibility Check.

I have Thunderbird 102.2.1 (64bit) on a pc win 10. Today it stopped working properly. when opened, the window is white and blank. yet, when i hover the mouse over it, i am able to select from the tab buttons at the top. the only way that i can see thunderbird normally is if i put it into troubleshooting mode. my business depends on thunderbird to work, so please help.

After updating to TB 115.5.2, we keep getting the following error message when we try to send or forward an email: Sending of the message failed. An error occurred while sending mail. The server is not responded. No such domain at this location. Please check message recipient "xxxxx@gmail.com" and try again. I get this error on all emails we try to send. We get this same error on my spouse's computer also that we use Thunderbird with. I have already checked settings with my ISP and the POP settings are correct. We can use other mail servers such as outlook.com and gmail.com using Thunderbird. ISP is cis broadband. have checked firewall, have uninstalled Thunderbird and re-installed without solution to problem. ISP has checked port to make sure it is not blocked.

incoming emails do not seem to be effected.

gmcfie@cis-broadband.com

Thunderbird keeps erasing my inbox.

Today was the third time.

It has erased over 300 emails!

S. Scott Callan VelocityGroup.net

Suddenly I can not receive my emails on Thunderbird. They do show up on my cell phone. When I send an email, I get the following, "Your message was sent, but a copy was not placed in your Sent folder due to network or file access errors. What can I do?? Ed PS I will get your email response on my cell phone, thank you.

Just yesterday, I tried to download my latest email with "get messages" on my PC but got a message saying "error with account stanmalette" and "Sending of username did not succeed. Mail server pop.embarqmail.com responded: stanmalette is an invalid mailbox.Account name should be the fully qualified email address". I can still get my thunderbird email on my phone, but the PC seems locked as of 10/24/22. Should I set up the account again, or download Thunderbird again, and should I be pop or imap? I have been using Thunderbird for many years and this was unexpected and confusing. Stan

Error message: "Sending of the message failed. The Outgoing server (SMTP) smtp.frontier.com does not support the selected authentication method. Please change the 'Authentication method' in 'Account Settings | Outgoing Server (SMTP)'." Can you help? Was on the phone with Frontier for an hour - they say incoming settings are correct (no problem receiving emails), as well as outgoing. We tested sending an outgoing message from their webmail server, which was successful. Thanks, dbleagle

Certain email newsletters that I signed up for (and verified) go directly to trash. I have no Thunderbird filters on nor does my internet or computer. How can I fix this? I switched from Outlook but sadly, will have to go back if this isn't fixed.