Thunderbird Support Forum

Thunderbird didn't seem to download properly. My Thunderbird window does not have the top lines that say: File, Edit, View, etc., and Get Mail Write, Address Book.

I recently submitted a support request where I attached two files. One of them were incorrect. Submitting correct file now. Sorry for confusion. Outgoing server: smpt. centurylink.net (default) Since last request, I managed to send from centurylink.net web page.......an email addressed to highermark@outlook.com, but still can't send by using Thunderbird. So Password reset isn't necessary. Any suggestions would be appreciated. Firewall, antivirus software or your Internet service provider.  ??? How can I do this?

I can receive email from " centurylink.net " but I can't send messages. I believe I was autumnally upgraded to T-bird 78, as I've used T-bird for years without problems. At first I was " locked out " of using my two accounts with T-bird & outlook ..... but after consulting with centurylink support, plus.......outlook.....I resolved problems except for sending emails from centurylink.net. I've included upon request from T-bird support two attachments hopefully, showing " error message" and' T-birds outgoing server info.' I've changed my centurylink.net PassWord , and that enabled messages to arrive in T-bird. I have filled in new password in window for password , but I still can't send! I also have correct port...following are error messages I receive: "sending of username did not succeed. Mail server pop.embarqmail.com responder: highermark is not an invalid mailbox. Account should be fully qualified email address."...." Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMPT) smtp.embarqmail.com timed out . Try again" I tried again.....and again several times but message still isn't sent. i will contact centurylink support again, as password may need to be changed again............but I receive messages now, at least. I DON"T want that to lock me out again. mj

How can I remove an ad-blocker (or anti-virus which I prefer not to do) from T-Bird email page? I don't see an ad blocker icon on email page. The reason being , I have an address ....highermark@embarqmail.com....address which has just recently'''' receives emails but doesn't send . Outlook email is working fine, after changing or giving password but not embarqmail address a Centurylink address which has recently been sold to Brighthouse. I've changed servers, (both are correct) outgoing & incoming ; problem has been going on for 2 weeks! Searching, I saw removing an add blocker may solve the problem due to an upgrade(which I suspect). But it's not shown on my email page! please help. Mj

Hello, Messages do not show in the 'Inbox' at the top of the page. The Headings do not show there either.

If I click on a line, I can see them.
I can then drag them to a heading on the the hand list. I can then see and use them 

Please see attached image. Thanks. Glenn

Nearly every day I have to quit Thunderbird and reopen it as, it will not connect to my server. This means that all the viewing criteria and spending/descending has to be reset and is a real drag. As soon as I reopen Thunderbird it works normally again.

I have used the same connection details for years and it is just the last two Thunderbird versions that have replicated this issue. It's not always every morning when I wake my iMac up, but normally happens then or, later during the day.

I asked this question for 102.3.1 but received no answers so, I am hoping that there will be an answer to this.

Thanks

When importing WLM contacts.csv file to TB, the fields available do not match the source fields. For example, for the source email file there is no corresponding selection available in the destination selection. How can I select the appropriate destination field? (I copied a screen shot to Word, but since I upgraded to Windows 10 I can't find files.)

There is no mystery to what's happening here. Programming 101: a security exception doesn't get reset every 2 or 3 passes unless some malicious or incompetent programmer set up a countdown loop to reset it. And who would do that kind of thing to users unless some malicious jerk wants to pressure the users into fighting his or her political programming battles with other net entities? I turn 77 this month, and last year had a tumor removed from inside my spinal cord that, while slow-growing and essentially benign, caused horrific pain. People my age and condition save our energy for things that really matter to us. That doesn't include Lilliputian battles over which end of the egg to open. So suck up your egos and resolve this among each other.

Hi, Matt, thanks for replying so quickly. All contents of my old computer have been transferred to the new a couple of weeks ago and the old one emptied for resale. As mentioned, all seemed to be ok with the new computer for the first several days. I have used Thunderbird for a number of years on the old computer and never had the slightest problem. I've hired a technician, a fine one, but he cannot understand the problem either.

Is there anywhere to get actual support for Thunderbird? I have no answers to my problem - can't receive e-mails still for a month now. Hoping not to have to change to a different e-mail software.

Hello, does anyone know what causes this error. I might have done something silly, but now when I try to check incoming e-mails it says "mailnews.pop3.0: Socket state is closed - won't send command." This is shown if I look at the error console. This happens after I enter the password.

When I open T-Bird on one of my laptops, it will not download any emails, and the icon left of "inbox" just keeps endlessly swimming back & forth horizontally.

Additionally, whenever I click "SEND" on an email message, I get the error message below in the screenshot. How can I resolve this issue? Any & all help appreciated.

I am working with Thunderbird 102.8.0 on Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy.

Maybe you don't need all that - I'm brand new to all this and don't know much at all! I don't understand, for ex. why it doesn't say "Cinnamon" up there, since that's what I'm using for Linux Mint, but anyway...

I use Protonmail, and have finally gotten the protonmail bridge to work with Thunderbird. I have exported my contacts from Protonmail's webmail as a vCard. I saved the card in my downloads folder and I have opened the document to make sure it isn't blank - it looks like everything is there.

When I go through the import steps in Thunderbird, though, nothing imports. I have tried several times, shut down TB, opened it again - nothing there.

Can anyone help? Thank you!

1. I am customer of Ionos, formerly 1&1, who host my email address.

2. Ionos have advised me I will be unable to download emails from their server after 25 April unless the email program supports TLS1.2 or higher and they said Thunderbird version 52.00 supported TLS1.2 or higher.

3. I have 2 PCs with Windows XP SP3 and 1 laptop with Windows Vista. Ionos say the only email program I will be able to use after 25 April using the latter 3 devices to download emails from their server is Thunderbird version 52.00.

4. Is there now any means by which one may install Thunderbird version 52.00 onto a PC with Windows XP SP3 or, alternatively, a laptop with Windows Vista?

was recently forced to upgrade to winblows 11.. in the previous version of Thunderbird, 102.2 64 bit, I could follow these instructions to background colors in the various panes .

https://support.mozilla.org/en-US/questions/1389364

Now with version 115.0, I am having issues getting it to work.

the CSS file I am using is

1. threadTree > treechildren {

 font-size: 16pt !important;
 font-family: Times !important;
 background-color: lightgrey !important;
 color: navy !important;

}

1. folderTree > treechildren {

 font-size: 16pt !important;
 font-family: Times !important;
 background-color: lightgrey !important;
 color: navy !important;

} after I follow the instructions, carefully, nothing happens. see screenshot attached...

I have 2 questions:

1 - what am i doing wrong? 2 - In the attached screenshot, how can I get rid of that toolbar in green on the left?