Thunderbird Support Forum

I still have v102 on my PC. I have read and see where there are a lot of problems with v115 - messages from users. So if I want to keep v102. How long will it be good? Is there a cut-off date that I will be forced to get v115? Is there someone knowledgeable with Tb that can call me and walk me through getting v115 set up like v102? I am not computer literate enough to be able to do that on my own. Or a way to get simple "step by step" instructions? Trying to read all the updates is way over my head. I am an 85 yr old man that simply wants to be able to read my emails without having to re-learn how. I've been using Tb and Firefox every since I can remember. Years and years. Can someone help? I can furnish email address and/or phone number if needed.

Good morning

My client uses Thunderbird as the default mail client. I have setup SMTP in the Sage ERP system as the email configuration.

If we send email from Sage, Thunderbird crashes, however, the email does send though. If we reopen Thunderbird, it continues to work, but crashes again, once an email is sent from Sage. Error code: bp-cfdfe3a3-9c4d-487d-9a10-e59510230413

What could cause this and do you have any possible solutions?

Kind regards Maritza [removed phone# from public forum]

I have a list so long it won't fit here. I can only think to install back to an update 10 days ago. I can't find an option for that- and I am not a proffessional- just a simple user.

I have a MacAir, since installing the latest update, Thunderbird: stalls for so long and can't switch it off or access anything for hours sporadically, it won't save 'sent' emails sporadically, it sends emails full of garbage - numbers, green and black screens, and other illegable content. sporadically. A lot of problems happen the moment I put an image into the content. and then I can't undo it. I can't access the image to move it, to delete it, just stuck. the signature keeps including code. it now says 105% full. Since when did we have a quota? I didn't know how to fix it. So it's now blocking me receiving emails. so I archived, deleted mails and it shifted it. BUT I have never had to do this before and don't want to -I have a busness to run and need to keep records. I can't delete in the future. What is this stupid quota thing?

I can keep going with the problems I have. But I don't have copious amounts of weeks and months to now trouble shoot. So I thought I just take it back to a previous update -say 2 weeks ago before th eproblems started, and not update again until Thunderbird can function on the Mac.

Can anyone help me? I am scared to uninstall, as I don't want to lose my contacts again. (had previous problems with Thunderbird in the last few months) ...now this. and have no idea how to get help? I want to be loyal to thunderbird- but I can't function with it right now.

....anyone?

Thunderbird has changed one of my folders. This now has a different icon (see snip) and I cannot delete it as there is no option. Is it something that I've done and how do I correct it please. Many thanks

Starting from the app menu button ≡ or the main menu, choose Tools -> Developer Tools -> Error Console.

Copy the text given below and paste it into the Console.

If using version 78 or later, copy and paste the following text: openDialog("chrome://pippki/content/resetpassword.xhtml"

Click the Evaluate button.

If you do not see an 'Evaluate' button, press Return or Enter on your keyboard.

When prompted with the confirmation dialog box, click the Reset button.

The problem is that I don't see an "EVALUATE" button

This after I upgraded to the latest version of Thunderbird.

Last night, all of my Thunderbird mail disappeared. Thousands of messages.

I have 3 email addresses, each from a different server, one being Google.

I work on a Mac, Monterey version 12.6.1

Thunderbird is 115.4.1

The inbox for each of the 3 accounts says how many messages exist, but none are visible.

This morning, incoming mail is visible. But one of my test messages to myself disappeared a little while after I sent it.

I'm pretty devasted! I've used Thunderbird for more years than I can remember.

I've lost messages I need to refer to and templates for business.

I'm highly functuional on my laptop and with my email, but I'm not a tech person.

How can I recover my emails?

My work emails do exist on the server. But much of my gmail is no longer on the server.

Thanks for any help you can provide to a layperson like me!

~Ellen

When I delete 1 email, it happens quickly. When I delete 5 emails, it takes about 10 seconds. When I delete 40 emails, it takes 2+ minutes, when I delete 100+ emails, it takes 7+ minutes. What's going on? Seems to me emails, no matter how many I delete, should be deleted very quickly. What can I do to speed up the delete process?

I hate it. The numerical reminders of "unread" mails next to the folders are distracting, and the lines in the actual mail list are so close together that they practically overlap. I have low vision, and this is maddening. Most maddening of all: when I delete an e-mail, randomly and unpredictably the screen will hop to another part of my Inbox. I have no idea what function this feature is supposed to serve. How do I get the previous version of Thunderbird back?

Hello! How can I highlight and view my multiple inboxes at the same time? I am coming over from Apple Mail, and I have multiple email accounts; Personal, personal work, bills and utilities, junk mail, etc. In Apple Mail, I would hold command or shift, and could highlight a couple of email inbox accounts and see all the emails together. I can not seem to find the key combination in Thunderbird. I would love to ditch Apple's eco system, but that one feature I'm still puzzled with on how to do it. The individual email accounts are setup in Thunderbird, that part is good. Just can't view them at the same time. Thank you so very much!

How do I remove the two hyphens that get added my email whenever I use a signature (every email).

I know this has been resolved on some previous editions of Thunderbird but the latest 115.2.3 and the previous one appears that editing the config file to make changes is no longer an option the way it was being done on older versions.

Also, why is it even there?

With the latest update of Thunderbird I have lost all my tool bar customization. I thought this update was to improve my experience and make things better for me. Making me try to redo all my setting just because some developer needs to put his own stamp on this product is not helpful nor improve my experience. How do I get my layout back? How can I revert back to the previous version????

Hello everyone, I just installed Thunderbird Beta (114.0b6 - 64 bit) out of curiosity.

When I import RSS Feed, all icons representing folders are gone unlike on Thunderbird Stable version.

Although Feed Subscription pop up window still show icon for each feed folder.

Is this normal on Thunderbird Beta?

I want to move the search bar off to the side because I am usually click what is now the center of the toolbar to go back to the window. I searched this forum and only found how to remove it. I know I can turn off "Hide the system window titlebar" in order to have a clickable space there, but that wastes a lot of space. I also know I can remove the search bar, but I don't think I'll remember the search shortcut (<command>+<k> on mac) because I don't use it often. It seems like I should be able to move and resize the search bar, but whenever I remove the flexible space to the left of it, it gets far wider than I need it to be (and if I also remove the flexible space on the right, it goes full width). I can't seem to resize the search bar directly or by adjusting the size of the flexible space (which is to say I can't find anywhere to drag on the search bar or the flexible space while in the Customize Toolbars screen or in the main window), and each flexible space I add to the right of the search bar reduces its size by less and less such that after the 3rd flexible space is added, adding additional flexible spaces is almost inconsequential (while the search bar is, unfortunately, still completely in the way). Is it possible to control the size of the search bar another way, or is my best bet going to be to remove it and use the Edit menu when I need to search?

I'm converting from outlook and I'm wondering how to jump to a particular letter in the alphabet with scrolling to get to it when the emails from sorted by alphabetical order. In outlook you just click on the alphabet on your keyboard and it takes you right to the beginning of the emails starting with that letter. Just curious if thunderbird does this or if there is an add-on or shortcut to get there. Thanks.

I've been using Thunderbird for many years with great success but I cannot receive emails after the latest update as of 10/5/23. Outgoing mail works fine and I checked with my internet provider (Empire Access) to be sure all my setting were still OK and they told me my setting are correct. My gmail and Empire Access emails still work fine.

At age 85 I've lost my Primary Password and after trying all the solutions with Thunderbird/Firefox I'm lost. If only you could give me the other programs' way of proving I am who I am, like texting to my phone 510-575-6326 or other recovery steps, I would be relieved. Having to start from the beginning with a completely new Thunderbird???? NOO! Losing all my saved passwords, etc etc??? I've used Thunderbird for some decades now to support a charity program for impoverished Haitian children. PLEASE Help me get back my old Thunderbird.

I just upgraded to Mac's latest OS 14.0 (Sonoma.) Thunderbird will not load. When I run the application I get a beachball and an "application) is not responding" message. I have tried rebooting and all the "typical fixes.)

Is there an update coming? Something that I can delete to make Thunderbird work?

I can't control the FONT SIZE of the incoming emails with the new version of T'bird. Hate it!! It's ugly. Looks crowded and, as I said I can't set it so the incoming fonts are a readable size. OR the font size in the individual mail boxes... This lack of control makes it next to useless for me. I'm in my 70s and really do need the larger font sizes.