Thunderbird Support Forum

Hi everyone,

I have a problem with my T-Online account.

Thunderbird ESR 115.11.0

Windows 11

IMAP

As soon as I open Thunderbird, all 8400 mails in the account are deleted.

Only the mails from yesterday and today are still there. The account also works - sending and receiving.

Other accounts (Gmail and Strato ) are ok.

Have copied an offline backup of the account to TB - as soon as I go online the mails are deleted again.

Copying and moving the mails offline to a local folder does not work either.

TB first tries to establish a connection to the server - which of course doesn't work offline.

Would hate to reinstall as there are a lot of local folders.

I'm at a bit of a loss - thanks for your help

my windows 11 was crashed and browsing was not working so i repaired my window, thunderbird lost all profiles and data from the program but all the emails and folders names i had are visible in local directory, so i tried to setup new account and then change local directory to my old directory. i did this few times before and it worked perfectly but now this method is not working and only handful of emails imported i need help and solution, these are years of emails and very important last few weeks important emails are missing

Hello,

I'm kicking the tires on this and the biggest obstacle for me right now is that when I view the calendar in a week view, the day starts at midnight. I would like to hide midnight to 6am.

I followed these steps, that did not work:

1. Navigate to the hamburger menu in the upper right corner. 2. Select settings. 3. In the calendar tab, I changed day starts to 6am, and day ends to 9pm.

There is no way to save this, so I assume it just works. However, when I navigate back to the calendar, nothing has changed. The day still starts at midnight.

Am I possibly looking in the wrong place? Is there a way to customize this as I've described?

Thanks for any help.

Hyperlinked text does not paste into Thunderbird email. Only the text pastes in. The hyperlinks do not. If I paste in text that has several hyperlinks already embedded only the text pastes in. The hyperlinks are lost. I must paste the hyperlinked text with the URLs. How do I do this. All searches are irrelevant. I know hot to insert URL into new text but that is not the issue. My text to be pasted already has many hyperlinks in the text and I do not want to laboriousness do them all again. When I paste in a paragraph of test that already has several hyperlinks I want that ALL to past in. How to I do this?

"Please verify that your Outgoing server (SMTP) settings are correct and try again." I've tried every combination and still can't send emails. Optus insist that their issues have been resolved. Please help.

My @gn.apc.org (IMAP) inbox has a limited capacity to display, to keep important email. They simply drop-off the list. It currently saves only today's emails. This cannot be correct. I have attached a timeline. Appreciate some info & advice

Hi, 3 weeks ago I suddenly could not log in to my email without errors.

First I get a Google screen "Choose an account" showing the three Gmail accounts I use. I select the first one.

"Mozilla Thunderbird wants to access your Google Account". This refers to calendars. I take the Allow option.

Then I get the message "Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to localhost. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

When I close this window I get another Google screen .

"Mozilla Thunderbird wants to access your Google Account". This refers to i) mail, ii) contacts, and iii) calendars. I take the Allow option.

Then I get the same message message "Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to localhost. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

This process cycles through the other two emails. Then I get and authentication failure message.

I have seen hints that this might be a certificate issue but I have tried in vain to find certificates stored in Thunderbird.

Any help approeciated.

Thanks

PaulM

this interface uses pop3

When emails are pulled, I can see that it pulls, let's say, 50 messages, the notification shows 25 new messages but the inbox only shows 10. I have looked everywhere for the "missing messages" but don't see them anywhere. I have also had some people tell me that they sent an email response (so they were not entering the email address) and I don't see it.

What could cause these differences?

My email for my domain (Gailfisher@Resourcesforchange.com) hosted by GoDaddy. Has been working correctly for years, but now when trying to send from TB, I get a message to enter password that does not work (it does work on my webhost's platform). Using Windows 10, TB version 115.11.0. BTW, I have another email via AOL that is working just fine on TB. I tried Safe mode -no go I tried following GoDaddy's instructions for IMAP but also did not work. FYI The GoDaddy help desk said: "Please match the server settings with the below server settings. Username Your email address Password Your email account's password Incoming servermail.[your domain name] Incoming ports IMAP - 143 POP - 110 Outgoing servermail.[your domain name] SMTP (outgoing) ports25 (587 or 80 might also work) IMAP use port 143" I tried setting up a new account in TB using email adddress and a new username, but that created the same problem. Here are the relevant screenshots. Thanks for your help!

Hello! I have tried to install the normal Thunderbird on my PC for months now. Everytime all it does is count more and more files, folders etc. I can't get it to install. The two screenshots were made within a few minutes. I let it install for around an hour one time and it simply counted more and more files without ever moving in progress. I really don't know what to do. Restarts, redownloads, nothing works. Maybe someone knows what's wrong. Thanks!

Hi, just upgrade to Windows1 and did a new installation from Thunderbird. latest version 115.11.0 (32-bits) But the new messages are almost directly market as read even with setting mark messages automatic as read set to no? On a other pc with Windows11 I had the same problem with the 64bit version but going to the 32bit version solved the problem. Any Idea how to solved this problem? Regards Karina

I permanently deleted all messages in a folder (call it "Unwanted"), then moved Unwanted to Trash, then deleted it permanently. It appeared to be gone. However the next time I opened Thunderbird, Unwanted was back. I tried this several times with the same result. I tried renaming it to "DeleteMe" but then I got the message "The folder could not be renamed. Perhaps the folder is being reparsed, or the new name is not a valid folder name."

Once again, I "permanently" deleted Unwanted and closed Thunderbird. Using a file manager, I found and deleted all relevant folders and files matching "Trash.*" and "Unwanted*.*" and rebooted the computer. However when I opened Thunderbird, an empty "Trash" folder was regenerated as expected, but the "Unwanted" folder was back.

How can I get rid of Unwanted? Thanks!

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

I am using a Mac with Big Sur (macOS Monterey, Version 12.7.5), and my email is POP, using Thunderbird Version 115.11.0.The message count of my inbox is wrong. It is two (2) more than it actually is. Right now there are ten (10) messages in my inbox BUT the message count of my inbox says twelve (12). Please correct.

I am using a Mac with Big Sur (macOS Monterey, Version 12.7.5), and my email is POP, using Thunderbird Version 115.11.0. I first retrieve the mail header, then I click on "Download the rest of the message" if I wish to read the full message. When I click "Download the rest of the message" to see the contents of the actual message Thunderbird downloads the rest of the message, highlights the message (new) but then displays the next message in the list of messages in my inbox. The message I had wanted to read now becomes the previous message in the list in my inbox. I then have to go back and click on the message itself to see its contents. Please correct.

I changed my BT email password but cannot send emails from Thunderbird. I can receive them. I receive this message - Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked my outgoing server settings which are -

Description: BT Yahoo Server Name: mail.btinternet.com Port: 465 User Name: rvynerp@btinternet.com Authentication method: Normal password Connection Security: SSL/TLS

My BT email works fine for both receiving and sending so the problem is with Thunderbird outgoing mail settings

I'm having problems with the Cardbook add-on but it is up to date based on my version of TB. When I go into Preferences->Advanced-> Update 'Check for Updates' shows I'm up to date. However, when I check archived versions it looks like the last version that worked with a MAC release of less than 10.12 is 78.14.0.

I'm confused if I can upgrade to 78.14 and how I would do it?

Thanks for any advice

P.S. and yes, it's a very old Macbook from 2009.

Good day,

I am encountering an issue with opening messages through the global search feature. Despite being able to locate the specific email, clicking on it does not display anything as depicted in Figure #2. I believe the email is stored in one of the folders.

I would greatly appreciate your guidance on how to properly open messages using the global search feature in order to reply based on the original correspondence.

Thank you. May