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talk to Mozilla employee

I'm trying to find out what Firefox has charged something to my credit card account. I didn't order anything from Firefox. Please let me know how you plan to resolve that… (read more)

I'm trying to find out what Firefox has charged something to my credit card account. I didn't order anything from Firefox. Please let me know how you plan to resolve that and, if not, I'll just call the fraud division of my credit card company. I'm confused. I don't understand how far Fox got my credit card number and how they managed to charge something to it. Not liking this at all.. get me back to me ASAP. Thanks

Asked by bj.irish 3 hours ago

Last reply by James 2 hours ago

erraneous charge

I'm trying to find out what Firefox has charged something to my credit card account. I didn't order anything from Firefox. Please let me know how you plan to resolve that… (read more)

I'm trying to find out what Firefox has charged something to my credit card account. I didn't order anything from Firefox. Please let me know how you plan to resolve that and, if not, I'll just call the fraud division of my credit card company. I'm confused. I don't understand how far Fox got my credit card number and how they managed to charge something to it. Not liking this at all.. get me back to me ASAP. Thanks

Asked by bj.irish 3 hours ago

Last reply by James 3 hours ago

about:config can't persistence my settings

firefox nightly 107.0a1 build #2015906091 4834f789e+ the about:config it can't persistence remember any change, e.g. when i set enable javascript to false, it run as exp… (read more)

firefox nightly 107.0a1 build #2015906091 4834f789e+ the about:config it can't persistence remember any change, e.g. when i set enable javascript to false, it run as expected that time, but when next time i open phone, this settings it come to true (the default)

Asked by feihuit 2 days ago

Last reply by Paul 1 day ago

cannot close Firefox on android (samsung 10+)

When trying to close Mozilla firefox on Android, it just doesn't happen. I can "swipe" it away in app-selector, but it is still open in the background. It is also refusi… (read more)

When trying to close Mozilla firefox on Android, it just doesn't happen. I can "swipe" it away in app-selector, but it is still open in the background.

It is also refusing to go away from the notification bar, and I am going out of my mind, having to restart my phone each time I use the browser.

Do anyone here have a suggestion? I already tried re-installing FF and rebooting my phone obviously.

It started happening about 1 month ago.

Firefox 105.1.0 (build #2015904299)

Asked by cashiimo 1 week ago

Last reply by Spencer 2 days ago

Deleting invisible browser shortcut apps

Phone: Oneplus 8 Android version: 12 Build number: IN2015_11_C.21 Firefox version: 105.1.0 Steps to reproduce: - Open Firefox - Go to a website - Click the triple vertica… (read more)

Phone: Oneplus 8 Android version: 12 Build number: IN2015_11_C.21 Firefox version: 105.1.0

Steps to reproduce: - Open Firefox - Go to a website - Click the triple vertical dots - Add to home screen - Press add - Press add

The app isn't on the home screen, but attempts to add it again fail with the message "This shortcut already exists".

How do I remove these invisible shortcuts? Can I do this through the file explorer? If not, can this be fixed?

Asked by jlu6fz 6 days ago

Last reply by jlu6fz 6 days ago

Picture-in-picture button does not appear on videos/does not work whatsoever

My picture-in-picture feature on my Galaxy S22 does not work on the Firefox app. The feature is clicked 'on' on my device, and is also turned on for the Firefox app speci… (read more)

My picture-in-picture feature on my Galaxy S22 does not work on the Firefox app. The feature is clicked 'on' on my device, and is also turned on for the Firefox app specifically, yet the button does not appear on any video on the app. When I click the 'menu' button or the 'back' button on the device, the video simply stops playing. Any suggestions would be greatly appreciated, thank you.

Asked by colinbrown 1 week ago

embedded graphics

Occasionally a news item's graphics presentation will not display the pertinent data just blank inside windows. So I cannot read the embedded images and comments. I canno… (read more)

Occasionally a news item's graphics presentation will not display the pertinent data just blank inside windows. So I cannot read the embedded images and comments. I cannot find a setting to allow exceptions to this restriction. Help someone?

Asked by John 1 week ago

Last reply by Paul 1 week ago

becomeourwinner.com

I'm getting bombarded by this domain. I get notifications at the top of my phone and shows it's from firefox. When I click or go to firefox there's nothing indicating th… (read more)

I'm getting bombarded by this domain. I get notifications at the top of my phone and shows it's from firefox. When I click or go to firefox there's nothing indicating this domain. Nothing in history or anywhere else. I've run AVG several times and again nothing shows. Don't know where to locate this spam, to iradicate it.

Asked by mike.price2 1 week ago

Last reply by Paul 1 week ago

My Email from Firefox is Always in Spanish.

Please, if you can. Let me know how to change it? I stopped using Firefox for a long time. For awhile I got whoever deals with that problem to change it. I guess. But it … (read more)

Please, if you can. Let me know how to change it? I stopped using Firefox for a long time. For awhile I got whoever deals with that problem to change it. I guess. But it started again. I don't know Spanish. I know English, and I am currently working on Sioux Tribe language. But I am not really versed in any language except English for everything I receive from Firefox to be in Spanish.

Asked by Spring67 2 weeks ago

Last reply by Paul 1 week ago