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"Troubleshooting Mozilla Firefox: How to Resolve Common Issues with Mozilla Support"

"How can I troubleshoot and resolve common issues with my Mozilla Firefox browser using the resources available on the Mozilla Support website?" … (read more)

"How can I troubleshoot and resolve common issues with my Mozilla Firefox browser using the resources available on the Mozilla Support website?"

Asked by Saimir Agolli 2 weeks ago

Last reply by Joe Root 1 week ago

open browser to black screen

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or sm… (read more)

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Asked by mkbk8 1 week ago

Last reply by Paul 1 week ago

White screen when accessing Google.com

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago Switch to a different connection - error still occurs Swi… (read more)

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago

Switch to a different connection - error still occurs Switch from Firefox to Firefox Focus - error still occurs Clearing cache and cookies - error still occurs

Going to https://one.google.com works Typing in the search bar and viewing the search results works Accessing all other URLs works

Accessing https://www.google.com on Chrome works

How do I resolve the issue?

Asked by DEATHFISH 4 months ago

Last reply by Paul 4 months ago

Battery usage on Android

I used the Firefox mobile app for a while now and I noticed a high battery usage from it. If 10% of battery gets drained during the night, at least 75% of that is used by… (read more)

I used the Firefox mobile app for a while now and I noticed a high battery usage from it. If 10% of battery gets drained during the night, at least 75% of that is used by Firefox (according to the battery stats of my Pixel 6)

Is it possible to slow down the background sync or maybe dont sync at all during the night if the phone is locked?

Thanks.

Asked by iTzVirtual_ 4 months ago

Last reply by welchia 4 months ago

Significant battery drain on S22

Firefox has been a great browser on my new S22 however I have noticed recently that it has been dropping my battery percentage extremely fast, and I notice its lower almo… (read more)

Firefox has been a great browser on my new S22 however I have noticed recently that it has been dropping my battery percentage extremely fast, and I notice its lower almost every minute I check. This is confirmed in the battery settings menu where it shows an abnormally high amount of usage, when I mainly use Firefox for general browsing and close background tabs.

Asked by angadsingh0515 3 months ago

Last reply by Noel Leka 3 months ago

Javascript not working more and more

Websites are mostly reporting that my browser Firefox Android latest needs advanced or enhanced Javascript support and about:config no longer works. All sites working in… (read more)

Websites are mostly reporting that my browser Firefox Android latest needs advanced or enhanced Javascript support and about:config no longer works.

All sites working in Microsoft Edge for Android.

Asked by JWvanLohuizen 1 month ago

Last reply by TyDraniu 1 month ago

Android, google blank page

Hello, i have a problem since yesterday afternoon, google.com always loads to a blank page as you can see in the screenshot bellow. Fixes I tried: -Deleted cache within… (read more)

Hello, i have a problem since yesterday afternoon, google.com always loads to a blank page as you can see in the screenshot bellow.

Fixes I tried: -Deleted cache within android app management. (Firefox cache) -Deleted cache within firefox

-reinstalled app.

Asked by wooxt3r 4 months ago

Last reply by Paul 4 months ago

Can't use Linkedin in Firefox for Android

After I log in to Linked in I can not use profile or network pages, as it looks like some kind of semitransparent overlay is displayed above them, preventing me from inte… (read more)

After I log in to Linked in I can not use profile or network pages, as it looks like some kind of semitransparent overlay is displayed above them, preventing me from interaction with the page. In the same time home feed is working fine. I tried disabling all extensions but no luck.

Asked by Alexander 2 months ago

Last reply by Najmus 1 month ago

galaxy S24 screen flickering on Firefox

On my S24 when I use Firefox the screen starts flickering and it's impossible to navigate. Only fix is to restart the phone. Online there are lot of users of the S24 seri… (read more)

On my S24 when I use Firefox the screen starts flickering and it's impossible to navigate. Only fix is to restart the phone. Online there are lot of users of the S24 series that complaints about this issue. Can you please provide a fix? Or I will have to find an alternative for Firefox

Asked by vincidomenico 2 months ago

Last reply by TyDraniu 2 months ago

Google Search Page Blank

Hello, when I type in google.com, which I use for my homepage it displays https://www.google.com/webhp?client=firefox-b-1-m&channel=ts And the page is white and blank… (read more)

Hello, when I type in google.com, which I use for my homepage it displays https://www.google.com/webhp?client=firefox-b-1-m&channel=ts And the page is white and blank.

If I switch to desktop mode it appears. If I type in the address bar it searches.

I am not sure why it's not displaying, just happened one day.

I have attached screenshots.

Asked by Travis McClean 4 months ago

Last reply by Paul 4 months ago

Firefox Android

My Android Firefox consums 53% of the battery. See Screenshot. It was not in use. Standard browser is Firefox klar. There are no addons installed. The app was removed and… (read more)

My Android Firefox consums 53% of the battery. See Screenshot. It was not in use. Standard browser is Firefox klar. There are no addons installed. The app was removed and newly installed several times. How can I fix the problem?

Asked by ewald.haug 5 months ago

Last reply by Paul 5 months ago

Google not loading

Using Android FF, when selecting Google.com,it only loads blank white page. Entire screen is completely blank. No error messages of any kind. … (read more)

Using Android FF, when selecting Google.com,it only loads blank white page. Entire screen is completely blank. No error messages of any kind.

Asked by Steve 4 months ago

Last reply by cor-el 4 months ago