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Crash caused by inactivity?

Hi, We use about ten Android tablets running Firefox in our shop for our employees to enter on a webpage daily some informations. Tablets are programmed to keep display … (read more)

Hi,

We use about ten Android tablets running Firefox in our shop for our employees to enter on a webpage daily some informations. Tablets are programmed to keep display active 24h/7d, firefox is pinned so the app stay opened and users don't go to other app. The extension LeechBlock NG prevent users from accessing other webistes. Everything work well except on mondays morning.

Without fault first person to try to connect on the website will see the app crash to the desktop. Since the app is pinned user will have to wait for a supervisor to come in and unpin the crashed (and invisible) app, re-launch it and pin it. Then it will work all week without issue as long as the tablet is used at least once a day. We recently added a new tablet which is used less than others and that one does crash during the week but never twice in same day. Here's the crash report that we have (I checked multiples tablets and they all share the same crash code):

99526033-8b07-4d48-9ea2-bf4b81157f56 mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Invalid metadata observation: Observed view time is invalid (too long)


mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Invalid metadata observation: Observed view time is invalid (too long)

at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:21)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:1)
at mozilla.appservices.places.uniffi.FfiConverter$DefaultImpls.liftFromRustBuffer(places.kt:13)
at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.liftFromRustBuffer(places.kt:6)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:2)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:1)
at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.lift(places.kt:7)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:3)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:2)
at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:2)
at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:1)
at mozilla.appservices.places.uniffi.PlacesConnection.noteHistoryMetadataObservation(places.kt:162)
at mozilla.appservices.places.PlacesWriterConnection.noteHistoryMetadataObservation(PlacesConnection.kt:19)
at mozilla.components.browser.storage.sync.PlacesHistoryStorage$noteHistoryMetadataObservation$2.invokeSuspend(PlacesHistoryStorage.kt:63)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9)
at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:107)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:923)
Suppressed: kotlinx.coroutines.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@57af652, java.util.concurrent.Executors$FinalizableDelegatedExecutorService@1d40d23]

Wondering if someone can help me decypher this to fix/prevent it. Is it the extension or browser itself that cause the crash if the page hasn't changed long enough? Thanks for suggestions (I will not consider "have you tried without the extension" as a valid suggestion)

Asked by SimonProulx2999 1 year ago

Answered by SimonProulx2999 1 year ago

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webpage becomes blank when use "back" button

Dear support team, I am experiencing a problem with one specific website, zerohedge.com. Whenever I use the back button to return from an article to the home page, the p… (read more)

Dear support team,

I am experiencing a problem with one specific website, zerohedge.com. Whenever I use the back button to return from an article to the home page, the page appears completely blank, and I am forced to refresh it every time. This is happening on the Android version of Firefox, version 111.1.1 (Build #2015941331) with NoScript and PrivacyBadger add-ons installed.

I have not made any changes to the settings, and this problem has only started occurring about a week ago. I have never observed this behavior before.

Asked by badadim1 1 year ago

Answered by badadim1 1 year ago

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Can not save images from Google Images (Android)

Can not save images from Google Images, by holding down on the image, and then tapping save image. The menu simply does not pop-up. Holding down on the image results in s… (read more)

Can not save images from Google Images, by holding down on the image, and then tapping save image. The menu simply does not pop-up. Holding down on the image results in selection of the image description below. Sometimes you can not save it form the website either, but that is because of website configuration and you can not save it on other browsers, but on other browsers you can save from Google Images by holding down on an image, so it is only the issue of Firefox and not the Google Images website. This issue seems to be present for over 2 years based on online feedback, and it is still not fixed.

Asked by hemasalam.m.ali 1 year ago

Answered by Paul 1 year ago

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After latest android firefox update v114.1.0 - all web pages blank

Android Firefox v114.1.0 (Build #2015955411), 4bddc25255+ Samsung Galaxy S9+ Android v10 Hello, Firefox was upgraded on my Android phone to the version above yesterday,… (read more)

Android Firefox v114.1.0 (Build #2015955411), 4bddc25255+ Samsung Galaxy S9+ Android v10

Hello,

Firefox was upgraded on my Android phone to the version above yesterday, and all existing tabs or any new websites are now blank (see second image attached). No page will load, no open tabs have any content / cant reload them etc. Clearing cache for the app, hasnt worked either.

Just hoping there is a fix rather than blowing everything away and then finding out there is still an issue.

Asked by firefox2350 1 year ago

Answered by Paul 1 year ago

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Phone crash log

Firefox has been crashing my phone for a while now. It finally was able to generate a crash log. Can someone take a look at the log and see what might be causing it? Than… (read more)

Firefox has been crashing my phone for a while now. It finally was able to generate a crash log. Can someone take a look at the log and see what might be causing it? Thanks.

https://crash-stats.mozilla.org/report/index/32b12d52-cee0-49a4-bc70-7fea40230419#tab-rawdump


Old thread talking about the crash if anyone's interested.

https://support.mozilla.org/en-US/questions/1408791

Asked by bluechair 1 year ago

Last reply by Paul 1 year ago

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Webpages are not loading, at all on FF for Android

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results. No matter what… (read more)

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results.

No matter what, whether I try to type in a URL, click on a link in the google app, or refresh a page I already have open, the app doesn't even attempt to load a page or throw up an error. Just a blank background, no loading bar, no error messages, and no redirects...

FF for Android Version 112.2.0 Build #2015946691

Asked by x10guy 1 year ago

Answered by Paul 1 year ago

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Crash when upload file to website

Crashing when ever upload any file to website, already given all permission (storage also) log : 5b098f11-bfb4-48b6-b037-ba58142b0e6a java.lang.RuntimeException: … (read more)

Crashing when ever upload any file to website, already given all permission (storage also)


log :

5b098f11-bfb4-48b6-b037-ba58142b0e6a java.lang.RuntimeException: Failure delivering result ResultInfo{who=null, request=7113, result=-1, data=Intent { dat=content://com.android.externalstorage.documents/document/0147-1DEB:Profile.pdf flg=0x1 }} to activity {org.mozilla.firefox/org.mozilla.firefox.App}: java.lang.SecurityException: com.android.externalstorage has no access to content://media/0147-1deb/file/3242


java.lang.RuntimeException: Failure delivering result ResultInfo{who=null, request=7113, result=-1, data=Intent { dat=content://com.android.externalstorage.documents/document/0147-1DEB:Profile.pdf flg=0x1 }} to activity {org.mozilla.firefox/org.mozilla.firefox.App}: java.lang.SecurityException: com.android.externalstorage has no access to content://media/0147-1deb/file/3242 at android.app.ActivityThread.deliverResults(ActivityThread.java:5864) at android.app.ActivityThread.handleSendResult(ActivityThread.java:5903) at android.app.servertransaction.ActivityResultItem.execute(ActivityResultItem.java:54) at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:45) at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135) at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2438) at android.os.Handler.dispatchMessage(Handler.java:106) at android.os.Looper.loopOnce(Looper.java:226) at android.os.Looper.loop(Looper.java:313) at android.app.ActivityThread.main(ActivityThread.java:8663) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:567) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1135) Caused by: java.lang.SecurityException: com.android.externalstorage has no access to content://media/0147-1deb/file/3242 at android.os.Parcel.createExceptionOrNull(Parcel.java:2437) at android.os.Parcel.createException(Parcel.java:2421) at android.os.Parcel.readException(Parcel.java:2404) at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:190) at android.database.DatabaseUtils.readExceptionWithFileNotFoundExceptionFromParcel(DatabaseUtils.java:153) at android.content.ContentProviderProxy.openTypedAssetFile(ContentProviderNative.java:780) at android.content.ContentResolver.openTypedAssetFileDescriptor(ContentResolver.java:2034) at android.content.ContentResolver.openAssetFileDescriptor(ContentResolver.java:1849) at android.content.ContentResolver.openInputStream(ContentResolver.java:1525) at mozilla.components.browser.engine.gecko.prompt.GeckoPromptDelegate.access$toFileUri(GeckoPromptDelegate.kt:22) at mozilla.components.browser.engine.gecko.prompt.GeckoPromptDelegate$onFilePrompt$onSelectSingle$1.invoke(GeckoPromptDelegate.kt:4) at mozilla.components.feature.prompts.file.FilePicker$onActivityResult$1.invoke(FilePicker.kt:25) at mozilla.components.feature.prompts.PromptFeatureKt.consumePromptFrom(PromptFeature.kt:9) at mozilla.components.feature.prompts.PromptFeature.onActivityResult(PromptFeature.kt:18) at mozilla.components.support.base.feature.ViewBoundFeatureWrapper.onActivityResult(ViewBoundFeatureWrapper.kt:3) at org.mozilla.fenix.browser.BaseBrowserFragment.onActivityResult(BaseBrowserFragment.kt:6) at org.mozilla.fenix.HomeActivity.onActivityResult(HomeActivity.kt:5) at android.app.Activity.dispatchActivityResult(Activity.java:8659) at android.app.ActivityThread.deliverResults(ActivityThread.java:5857) ... 13 more

Asked by Mohit 1 year ago

Last reply by Paul 1 year ago

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Bug Report

I installed the "Google" app and the "Firefox" app. When I used the "Google" app to search for images, I found that I couldn't open the searched websites. I tried to use … (read more)

I installed the "Google" app and the "Firefox" app. When I used the "Google" app to search for images, I found that I couldn't open the searched websites. I tried to use the Samsung browser or Chrome browser and did not have this problem. I think this is a Firefox bug.I recorded the bug and uploaded it to Google Drive.The link address is https://drive.google.com/file/d/11k5DMzshHkYvvGGD4MpgqrlSRcQnkiGH/view?usp=drivesdk

Asked by MCV01 1 year ago

Answered by MCV01 1 year ago

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Failed to install Add-ons

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Pleas… (read more)

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you

Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro

Asked by Rezz 1 year ago

Answered by Rezz 1 year ago

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YouTube videos dropping frames

YouTube videos on Firefox Android Stable, Beta, and Nighty, experience significant frame drops when viewing "Stats" both on AVC1 and VP9, and on all resolutions. I checke… (read more)

YouTube videos on Firefox Android Stable, Beta, and Nighty, experience significant frame drops when viewing "Stats" both on AVC1 and VP9, and on all resolutions. I checked about:config in both Beta and Nightly and HW acceleration was enabled. This was true for a FRESH install as well. I tried this on other devices and the problem persists. Mull, which is a fork of Fennec, plays the same videos without any problems. Other browsers are also fine.

Tested on Samsung S20 One UI 5.1 (Android 13). Tested on Samsung A13 One UI 5.0 (Android 13). Tested Sony Xperia XZ2 Compact (Android 10). Tested on Sony Xperia XZ1 (Android 9).

Asked by TA 1 year ago

Answered by TA 1 year ago

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Camera is not working

So I have installed Firefox on my Galaxy S20 Plus running Android 12. All permissions are granted and everything is working except the camera. When testing it with https:… (read more)

So I have installed Firefox on my Galaxy S20 Plus running Android 12. All permissions are granted and everything is working except the camera. When testing it with https://webcammictest.com/ it ask for permission to use the camera and mic. I of cause allow the use and afterwards it says: The device is not found.

I have tested the mic alone and it is working. The test site is also working in Chrome, Edge, Vivaldi and Brave. So chromium browser do not have any issue with the camera or mic. I have also tried other tests sites with the same result.

I first noticed it when I had to call my doctor which sent a link to a site with camera feedback on. I was surprised and stressed about it wasn't working. Having a doctor waiting and a sick child, while installing Chrome to get it working, was not a fun experience.

Asked by Kenneth 2 years ago

Answered by Kenneth 1 year ago

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doesn't solve my query

I requested for a site problem. A mozilla supporter reply me. But the issue doesn't solve. And the mail is no reply mail.please help me this site is doesn't loading Main … (read more)

I requested for a site problem. A mozilla supporter reply me. But the issue doesn't solve. And the mail is no reply mail.please help me this site is doesn't loading Main site name is doodstream


https://duckduckgo.com/?q=doodstream+site%3Adoodstream.com&ia=web

https://doodstream.com/d/gmf89kr6g212

https://doodstream.com/d/tgfqp01xjrl8

Above link doesn't work in my mozila browser other browser will open this site

Asked by 8000vsa 1 year ago

Answered by Paul 1 year ago